First, let me state that I'm a long time customer - having purchased the first bedroom set back in 2007. Since then we've purchased 4 complete bedroom sets (Tuscany) including double beds, dressers, and night stands. Beyond our purchase, we've influenced a few others who made similar investments after seeing our girls bedrooms. Quality is top-notch, and I feel good about buying local, and supporting local small business. After 9 years the furniture is standing up to the abuse of kids. This is natural wood (and MDF where necessary) and so far there are no cracks, shrinkage, or warping. Paint is still consistent with no fading. Expensive? Maybe. "Fair" is more accurate. Like anything else in life (TV's, Appliances, Vehicles, Jewelry) - you get what you pay for. Justification for us was easy. Purchasing 1 quality bedroom set for our child before she leaves and goes off to college... vs. buying 2 or more? And believe me, the delta isn't as great as other reviews may have you think. A quality 5 drawer dresser/chest with solid wood drawers built with screws and dove-tail joinery? ~$1,000. A few hundred more than big box stores, but you buy it once - and the bottom of the dresser drawer never falls through. Service: Amazing One of the beds started chipping paint at the foot of the headboard. Perhaps a defect? Who cares? MHC sent a service tech to the home with a new headboard, and removed the old one. Another time they came out to re-adjust a dresser drawer.... but ended up inspecting all the beds and dressers in the other 3 bedrooms to make any adjustments necessary to ensure they continue to operate as new. This was years after my last investment. Please tell me who else offers this kind of service in the world today. I'd love to know. In the meantime, our support continues having just ordered another nightstand over the phone for my daughter. Another pleasant transaction, and an investment that has never risked disappointment.
- Company Response
Thank you for your review and glad that you are enjoying Mother Hubbard's furniture :)