We came across Unique by Design when we were searching for tile for our kitchen backsplash. In the process of obtaining a quote, the design studio we consulted with offered to send out their installer to provide an estimate. We scheduled a time to meet with John (whom I never met before and thought he worked exclusively for the designer).
I want to preface this by saying I'm quite handy. I'm an avid DIY'er who has done backsplash before, but also acknowledge my limitations. My home is new, entirely custom, and so we're looking for perfection (or as close as possible). Also having been working with trades through several homes; I've become familiar with many of the short cuts contractors tend to make. Makes me appreciate the finer details, and when John came out I was impressed by his suggestions and what he had to offer.
The design studio did not carry the tile we decided on. We called John back and asked if he'd still be interested in the job. To his credit (and a wrinkle to our plans) John was honest and would not contract to us directly because it was the designer that put us in touch. Relationships matter, and I respect that. We also had no issue with the design studio - they were great in fact, and so we had to request them carry this line of tile on our behalf - just so we could work with John.
We had 3 quotes on the job. John's was very competitive. His estimate was 2 days to complete the work, but it took 3 full days. The extra day wasn't a failure on John's part, but instead spoke to his meticulous nature. John would pause from time to time and explain to us an opportunity (or obstacle) and give us choice. When we obviously took the more detailed, more time consuming route - it never phased him. John would smile and go back to work. And that 3rd day? John cut into his weekend to ensure continuity - that he was there daily from start to finish, and ensure we were not left with a disruption longer than necessary.
In the end, were thrilled with the work. I would not hesitate to call on him again in the future, and I'm confident our paths will cross again soon. Fantastic work and a very reasonable price. Thank you for a great experience!
- Company Response
Thank you so much for all very kind thoughts