We had X-treme install eavestrough on our house this spring. Overall things went fine, but it took a lot of calls and threatening to withhold payment until they finished the job. I'm not sure where the disconnect happened, but we had a quote from them and they agreed to match a competing companies price. We needed 4 downspouts, 2 of each colour. When they arrived to do the install (we'd asked to be notified when they were coming, but weren't) they told us that the new contract where they matched the price didn't specify 2 colours for the downspouts, so they only brought the one. They said they'd be back the next day with the other ones to finish the job. About 3 weeks later and after we called multiple times asking when they would finish (with a promise every time that they would be there in a day or 2), they had the gall to call and ask for payment. We told them they wouldn't be getting paid until the work was complete. The person on the phone seemed surprised that the work wasn't finished (even though we called the office, and their salesperson multiple times) and assured us we would receive a call soon to let us know when they would complete it. Later that day we received a call letting us know they would be there the next day to finish it. Once it was done, it looks great and is exactly what we were promised, but getting there took too much effort.
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