We had Verdun come in and install some new windows in our house, and while there were a few issues, they were eventually all solved. The first issue was that we weren't told there were 2 options for the size of the trim surrounding the windows. We needed very unique sized windows and we made it very clear what we wanted and expected. When they came to install the windows, they were not at all what we were expecting. There was more trim than there was glass. Even their own installers said it must have been a screw up. Being a great company, they owned up to their mistake and remade all the windows with the other (smaller) trim option. They looked much better. This was all taken care of quickly. Unfortunately during the install one of the windows was left leaning up against an exterior door to my house and when I tried to leave it tipped over. The window itself wasn't damaged, but the screen was. This took almost a full year, and multiple emails (that were ignored) until they finally replaced the damaged screen.
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- Company Response
Dear Stephen, we would like to first thank you for your review about Verdun Windows and Doors.
We would like also to apologize for the inconvenience caused. We are glad that the final result stands to your expectations.
Thank you for choosing us!