We were lucky enough to have booked in the spring as people scrambled during the summer to take advantage of the eco credit that had been available. Our salesperson, Jolynn was amazing & detailed the entire process perfectly. She was also incredibly responsive to questions post-sale regarding the installation dates. Given the vast amount of business they had to do in 2018, that detail was important as the dates for installation were nailed down later in the summer (but within a couple of weeks of the estimate). Also, I did appreciate that not only did sales measure the windows but that a second person was dispatched to confirm. Since Verdun custom makes all their windows to order to fit your house, this step is important. Our installers Jean-Marc and Evan were incredible from start-to-finish! They were quick, clean, and organized and did an incredibly detailed job on the frames and the installation. Jean-Marc also pointed out a defect in one of the windows and when I contacted Verdun they sent someone out to fix it quickly. It's that kind of honesty and customer service that sets Verdun apart from the other companies in the Ottawa region. I did wait until winter to write this review to give the windows some time to settle and to see if any issues popped up but six month after the instal, they are still great. We plan to have doors and a few other windows redone in the future and given our experience with Verdun I can't see us going anywhere else. I continue to recommend Verdun to family, friends, and in only communities as the best option for anyone in the region to get their windows and doors replaced.