Verdun Windows And Doors

Windows & Doors Installation & Service
104 rue Clement RR 1 Vars ON K0A 3H0
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Best of 2020 winner 7 timesBest of 2020winner 7 times

Reviews for Verdun Windows And Doors

Average customer rating:
9.5 10 (1062 reviews)

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Andy church
Andy church
0 reviews Ottawa, ON
10/10

Installation of new front doors

Had all three front doors replaced. Showed up on time. Very courteous and great workmanship. We are very great full. We would highly recommend this company. We certainly got our money’s worth.

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Company Response

Hi Andy, We are so happy to hear that your love your new doors! Thank you so much for choosing Verdun Windows & Doors

Private User
Private User
Private User reviews , ON
10/10

Window Installation

We are very pleased with the installation of the windows and the efficiency with which the work was performed. The installers arrived at 7.30 am and left at 4.30 pm after installing 17 windows and cleaned up everything before leaving. The order was missing one screen but they assure us it will be delivered shortly.

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Company Response

Thank you so much for your review! We will defiantly be in touch shortly with that screen.

pawswell in Ottawa
pawswell in Ottawa
2 reviews Ottawa, ON
2/10

Window Replacement

I would like to register a formal complaint against Verdun windows.
My experience with them unfortunately has been a nightmare.
While Verdun has formally acknowledged all the issues and apologized, they refuse to make any concessions to address the situation.
I was hoping that through a number of subsequent emails, that Verdun would “make it right” as they indicated.
To date ….other than acknowledgements, apologies and promises…
Nothing has been offered by Verdon to arrive at a mutually acceptable agreement.
A partial payment has been made contrary to the ticked paid box .
While formally submitting this complaint with BBB , I did notice that I am not alone registering a complaint against Verdun…..there are 25 other complaints filed in the last 3 years with only 6 resolved in the last year !!!
I don’t know about the specifics within Verdun .…whether they grew too fast or not….but what once was a reputable firm….in my case, has been a frustrating experience as Verdon has no concern of the impacts on their clients….and no apparent concern over their reputation in the community.
In retrospect, I believe I made a mistake giving Verdun the contract.
Had I gone with the other firm, I would be $2,000 richer….with a lot less grief !!!
I advise others to think twice before entering into a contract with Verdun……which I believe is a total shame as it is a local firm, providing local jobs in the midst of a pandemic.
History:
Please let me provide you with a quick overview of my experience with Verdun Windows to date :
Right after I signed my contract on July 30, 2020...I had a change of heart in terms of which credit card I had used for the down payment.
I called the sales rep to make the change and left a voice mail.
As I didn't receive a call back ...I had to call the office directly (the next day I believe) to make the change.
After my second measurement, I was given two options as to how to have the windows installed.
I chose to have my 60+ year old frames replaced.
The sales rep (that I have never heard back from ) texted a number of times trying to persuade me from that decision. I finally had to ask to speak to the gentleman, who actually took the second measurement, accepted my decision. I still don't understand why the sales rep would get involved with installation details.
My position has always been to have the windows installed before the cold weather sets in...(contract signed July 30, 2020).
As such, I was somewhat concerned with a two day install scheduled for Nov 18 and 19, 2020.....at which time, 8 of the 11 windows were installed.
A subsequent installation date for the remaining three windows was scheduled for Nov 27, 2020.
Two of the three were installed, at which point, I was notified that the third window was incorrectly manufactured.
I wasn't going to report this, but all things considered, I feel I do need to register this ...just to provide you with a fulsome picture of my Verdun experience:
The clean up was NOT what I expected.
Insulation and debris was left in my front garden as well as a large piece of sharp flashing left in my driveway, which I fortunately found before driving over it.
In terms of cleaning the windows, the following morning after the install, I did notice that the new windows were certainly not properly cleaned (the team did clean them....but it was dark so not their fault )....but the end result is that I had to climb on a ladder and clean them the best I could.
Due to the removal of the old windows, substantial damage was done to the wallboard which required significant repair on my part.
I realize that I was responsible for the repair, but was surprised at the extent of the damage and in turn the level of repair.

Subsequently, the installation for that third and last window, was scheduled for Dec. 14, 2020 at noon....only to be cancelled 30 minutes prior to the installation (11:30 AM)....of course, after I moved all the furniture.
That cancellation was unbelievably due to the fact that the remanufactured replacement window was itself, incorrectly manufactured again….and no one noticed !!
Now I am being asked, if I am available for the installation of that last window on Jan 27, 28 or 29th 2021 ...more than two months (69 days) after the original install date of Nov 18 & 19 !!

Please understand that I chose Verdun Windows due to the fact it is a local firm, manufactures the product locally, thereby providing local employment (all that much more important during a pandemic) as well as their good reputation in the community.
In addition, I had (have) a documented estimate for the replacement of the same windows for $2,000.00 less !!
As it currently stands .....I honestly believe I made the wrong decision.
In turn, I formally asked that this situation be escalated internally, so that a mutually acceptable resolution can be reached.

Response from Verdun:
Good day Mr. XXXXXX
I would like to start by apologizing on everyone's behalf regarding your present experience.
In terms of your concerns I can assure you that we are doing all we can in terms of logistics to complete the installation as soon as possible.
I am sure you understand that our present workforce is only at 70% due to health restrictions with many of our employees.
It saddens me to hear about the method of installation conflicts and it is always expected to have our representatives lead the project accompanied by our remeasure technicians to assist.
In regards to the cleanup we sincerely apologize for leaving debris behind. Returning in January we will ensure to do the rounds and clean the windows. It also saddens me to hear we had to cancel your last appointment on the 14th. In some cases our scheduled days do not go as planned. We do appreciate your patience and understanding regarding this delay.
At the present time our next available date remains on January 27th to return for the window.
Thank you for making this installation possible.

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Company Response

Hi There, We would like to apologize for the issues you are experiencing. We understand how frustrating that it can be when an installation date gets moved. I have gone over your file and noticed that after your first installation date, we were back at your house within 6 business to complete this service! Only to notice that one of your windows was made incorrectly and could not be installed! Windows can be very tricky at times and the slightest change could mess up everything! We made sure to order a new window for you on the same day! We then had an installation date set to get the job completed on Dec 14 which was 11 days after. Due to unforeseen circumstances, We needed to reschedule your installation. We defiantly tried our hardest to make everything work for the installation date that we gave you but some things are just out of our control! During these tough times we need to ensure that we are doing our part in keeping our customers and staff safe at all times! This would be the reason we are running at 70% compacity, as you mentioned in the email above. Please note that in our industry, we close down every year for the holidays for 2 weeks to give our staff some much needed time off to spend with their families and that started on Dec 18. Which would be the reason for your Jan 27 completion date as your product would be arriving in time for the installation date. We are truly sorry for any delays you might have experienced!

Jay
Jay
0 reviews , ON
9/10

Window Replacement Install

I had great and careful installers who went above to explain what they were doing at each step. It was a big project and they took extra care even though it went beyond the scheduled time - they didn't rush the job.

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Company Response

Hi Jay, Thank you for this great review! We are thrilled to hear that our installers took their time and got the job done right!

Christiane
Christiane
0 reviews Ottawa, ON
10/10

New front door and window installation

We had a new front door and a laundry room window delivered and installed by Verdun in early December. A highly qualified team of technicians completed the work in a timely and professional manner. Once the install was completed, we were briefed on the functioning of the door and asked if we had any concerns. There was a very minor issue with the door and the repair was booked and completed quickly and efficiently. We are extremely pleased with the overall experience and we will definitely call on Verdun for any future window replacements for our home.

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Company Response

Hi Christiane, What a great review! I will make sure to pass along your kind words

B1bZxj35
B1bZxj35
1 review Ottawa, ON
10/10

New front entry door

The installers showed up and did an excellent job on the removal and install of the door. They were very courteous and made sure that we were satisfied with the installation before they left. They made sure to clean up any debris from the install. I would recommend Verdun.

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Company Response

Hi, Thank you for this wonderful review!

Daniel in Cambridge
Daniel in Cambridge
0 reviews Cambridge, ON
10/10

Great products, great communication

Rep explained every step before signing contract, plenty of notice given before installation date and installation crew went above and beyond to get the job completed correctly and efficiently and earlier than expected

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Company Response

Wonderful
I will make sure to communicate your comments to the group
Best regards
Alec

Private User
Private User
Private User reviews Gatineau,
10/10

Window install

Very professional, efficient team. Arrived within given time length left within the hour. Area and garbage was all cleaned up. This was the second time purchased all windows replaced 2 years prior. Would definitely get windows from them again.

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Company Response

Thank you for reviewing your experience with us.
Wishing you a great evening.
Kind regards
Alec

Private User
Private User
Private User reviews Ottawa, ON
8/10

Doors and windows

Good quality product. Efficient install once the door finally arrived. COVID 19 supplier issues did cause a long delay between ordering and final delivery. Basement windows were done first without delay

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Company Response

Thank you for your review! We are sorry that your order had some delays due to pandemic. We hope that you loved the end results!

Karen, business owner
Karen, business owner
0 reviews Ottawa, ON
10/10

Outstanding Repair

Joe came after I called with respect to a broken mechanism in my kitchen window. We quickly realized that Verdun was not the supplier of my windows (they installed my doors), and even though they didn't install the window, they repaired it for free. The technician didn't want to leave me stranded with a freezing cold kitchen. Now that's customer service!! Thank you so much

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Company Response

Thank you so much Karen! We will make sure Joe sees your comment. Thank you for choosing Verdun Windows and Doors.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Verdun Windows And Doors

Our History

Verdun Windows and Doors has been proudly serving the Ottawa-Carleton region since 1982. Before the doors opened, we laid out 4 key core principles to our business that we constantly recommit ourselves to:
- Integrity our reputation is based on it. We have a genuine appreciation for your business and patronage.
- Honesty in everything we do. This is the only way to build trust with our customers.
- Efficiency in every aspect of our business. From manufacturing, to sales, to installation, to the follow up post sale.
- Accuracy whether we’re pricing a job out for you, or measuring on an installation, accuracy ensures that no surprises come up inconveniently.

Where We Are Today and Our Future - 38 years later and growing…
200 employees
42,000 square foot one-of-a-kind manufacturing facility in Ottawa
The largest installation team in the Ottawa-Carleton region for residential window replacements and new installations
National industry leading organization
Our future doesn’t include just being content with our industry-leading reputation. Part of our success has been a constant re-commitment to the principles which have brought us to where we are today. When you give us the opportunity to earn your business, we take that trust very seriously and appreciate it — the same way we did over 38 years ago.
Vinyl windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors, Window, door and patio door installation. Siding installation. Custom window installation, Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colors, trellis & glazing.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
RevoCell windows, PVC windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors.
SERVICES
Window, door and patio door installation. Siding installation. Custom window installation.
BRANDS
We manufacture our own windows which go by the name of Nordik Windows. We also carry Standard & Decko patio doors and Fenntech steel entry doors.
STYLES
Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colours, trellis & glazing.
SPECIALITIES
We specialize in window and door installation. Ottawa's only one stop shop; we sell, we manufacture, we install and we service!
WEBSITE
https://verdunwindows.com/?utm_source=homestars
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
200
RETURN POLICY
None
PAYMENT METHOD
Visa, Mastercard, Cheque, SNAP Financial
MEMBERSHIPS
BBB, Energy Star, Intertek
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
As of June 1st 2020, 25 year full warranty on all our products. Labour, Service, Parts, Hardware. Free to transfer.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.