Very professional and fast would highly recommend them to anyone . Answered all question or concerns and even followed up to ensure satisfaction. The process they provide was super easy and fast. They showed up on time and we’re very clean

1st Review (as there are many issues):
They say no pressure sales. Well, the sales person wanted to know what others had quoted (as they were one of the last). When I showed the estimate, they said they will meet (not beat) the price quoted, if I sign right away. If that is not a pressure sales, what is ??!!

When signing the document, the sales person showed the quoted on her laptop, and she clicked the electronic signing for all and submitted. I was not given an opportunity to do it myself (she did not send the doc to me), and when asked about it, she said that she showed it to me and that it is too late to revert.

I was told it would be done in 5-7 weeks, but after signing and providing deposit and waiting for the time frame, I was told that everything was back ordered, and will take longer. In the end, had to wait couple of weeks for the front door to be installed, after windows were done.

The gap between frames and wall were not filled in properly (with foam). I pointed it out, and they were filled.

Window closing mechanism (handle turning) were one way in some, other way in others. When enquired, they said that is the way they were installed.

None of the glass were cleaned by installers. Had to put in special request to get it done.

Two windows were not flushed in properly. The person who came to clean the windows noticed and tried to fix it, but he broke one and had to replace it.

Caulking was not done properly. I had to view/identify and report them to get fixed. They were outside and had to do walk around on roof ! Chair on porch was covered in caulking and had to throw it away, as it had dried and could not remove.

When I cleaned the gutter, there were caulking tubes and coffee cups (paper, take-out) in the gutter, as well as other debris from removing windows.

When I told the sales person that all issues had to be fixed (door was not installed at that time) before I pay the balance, I was told that they would file a case against me!

More to come...

Daniel and his daughter did a great job installing my new doors and window. They were both professional and knowledgeable. They took there time to do the little things that make a difference; for example, the caulking looks great, and the lock on the door coming in from the garage works properly now thanks to them. Thank you for all your efforts.

Lack of communication within the organization and with the client. Further, they should take responsibility for their errors. Client satisfaction is not a priority for them. Overall not satisfied because of multiple errors. It will take more then 1 year to get our door and get our other door fixed. This is all due to errors done by Verdun. Each doors are over 3000$. We have already spent over $12000 for windows. The company has not apologized for delays or their error.

My experience with the Verdun installation team was exceptional. I was having 17 windows installed, over four days. The team of three were polite and friendly. The foreman took time to explain the work as they progressed, identifying any concerns and even correcting issues relating to the construction of my home. Although there was one window that arrived in the wrong size, the foreman escalated the problem with the shop and it was rectified by the next day. The team took care of my property, and worked cleanly, both inside and out.

From start to finish the project was a smooth process The installation crew was great, they did a wonderful job. Crew arrived on time, completed the installation with care and professionalism and cleaned up the work site after the project was completed. Definitely recommend.

Happy with windows but very happy with after installation support - some things to be corrected (defective screen, caulking gaps etc) and Verdun has been very responsive to address. Quick to respond, visit and fix.

Shout out to Sacha and Corey of Verdun Window install team, work completed within two days as promised by the company. 8 windows installed with a clean installation and cleanup by the crew. Windows look amazing and just what I needed, and with a 25 year warranty on all products I feel like I made the right choice in selecting Verdun Window and Doors. I was also afraid it would be like putting lipstick on a pig, but has made my home look more modern. Looking forward to the return of Verdun Windows and Doors within a couple of weeks to install my two new doors once they arrive. I would highly recommend the services and products of Verdun Windows.

This company has gone above and beyond.
From day 1 they were so professional and we loved dealing with Ryan. We are so grateful and excited for our new windows.

Installers were great and have done many of our windows over the years.

Pricing is now much higher than before but previous service and quality were excellent.

However, their newest version of windows (which are supposed to be better), require an additional visit since these installers aren't given the additional tools to finish the job requiring adjustments. I am not pleased to have to wait for another person to come. This would have to cost to send another "adjuster but then it is included in the price for an unnecessary visit if all the adjustment tools where given to the first pair of installers. I consider this very inefficient, wasting their time and our time. Only plus to this is they will only get payment when the installation is complete.