Reviews

10/10

I arranged for a plumber to come between 5 - 8 4:00 pm I got a call saying they could come earlier if that was possible and if not, they can come for 5. (Great communication) Plumber, Rick Phillips, showed up on time, very friendly Saw the problem we were having, heard me out, offered many suggestions and tips, told me how much it would be upfront, gave no pressure that the work needed to be done immediately, said I could think and call back. We ended up doing the work, he checked and showed me the unclogged sink 3 times. He cleaned everything up and was wonderful. He also gave further tips on how we could prevent this problem in the future. Great service and great experience. This is my second experience with Mr. Rooter with the exact same outcome and I will use them again.

Approximate cost of services:
$310.00
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Company Response

Hello Alia and thank you for posting this review for Mr Rooter and our technician Rick. It is such a pleasure to hear about the great service you experienced. We are always making our best effort to understand and appreciate our customers' needs in every situation and can appreciate how important it feels to be informed along the way. It is this customer focus that allows us to maximize our customer loyalty! We appreciate that you will continue to use our services in the future. Thank you for choosing Mr Rooter and have a great day!

1/10

We had used McKinnon previously with a water tank which has been great. We called them when our central AC broke and they recommended a ductless unit on our second floor. The unit only cools the staircase in our house and nothing else. We still need a portable AC unit in our bedrooms and the rest of our house (except for about 100 sq ft in our stairs is uncomfortably hot. When we told them that the unit was not doing as we were told they came to try to fix it and couldn't. They have not offered anything else and this unit was a complete waste. Next year we are going to need a central AC unit and someone to come and remove the ductless unit they installed, what a waste and horrible customer service.

Approximate cost of services:
$3,500.00
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Company Response

Thanks Alia for the review. We last attended at your home on July 27th and at no charge (despite the 1 year labour warranty had expired) performed a service call to address the issue of poor cooling. During that call, our service technician noted on the work order that if the system continued to not cool well, he recommended that we reclaim the refrigerant, flush and vacuum the system and then add the refrigerant to see if that would help. To date, we have not heard anything back from you. If there is an issue, we would be pleased to address it.

We would also like to note that when we quoted you, we provided an opinion that replacing your central air conditioning system with another one would not be advisable as you felt the system did not perform to your expectations and noted that your home does not have a second floor return air. This was our rationale to recommended a ductless system.

We cannot assist you if you do not communicate to us there is still an issue. Please contact our office to discuss and we would be pleased to help resolve the issue.

10/10

We got int contact with Aden Earthworks from a recommendation of my father in-law and they did not disappoint at all. At each step of the way Shawn and his team exceeded expectations and left a wonderful product that we hope to enjoy for years. They took great care with installing the stone and it looks amazing. You can tell that it is installed correctly and they made sure that we were 100% satisfied - even coming back the next day when we asked them to fix something. To top it off final price was exactly what was initially quoted - no surprises. I would recommend Aden Earthworks to all, it was a pleasure dealing with them.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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