Reviews

10/10

Colm and his team are a dedicated bunch who know their stuff and go out of their way to do what's best for their clients. I got to know Colm from a referral through a local Facebook group and he's always provided his expert insight into waterproofing needs. We recently purchased a new home where the basement was dug low and the dimple board around the house looked off. I asked Colm to come check out our place and he didn't upsell us and provided honest feedback on our home and did some strapping around the house to help maintain the current waterproofing. He was also helpful in referring us to other service contractors for other needs that Act Fast doesn't provide. These days, it's nice to know and have a professional team who is there to provide valuable information and services without feeling the need to spend or improve when it's not needed. We really appreciate Act Fast and their services and hope they are around to help us maintain our homes for a while.

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Company Response

Thank you very much Tamir for the amazing review!All the best Colm!

10/10

Back in 2016, we hired a contractor to replace our deck and install a new one based on a larger design. Needless to say they did not know what they were doing and misinformed us on the need for a permit. When the City caught us in 2017 and issued an Order to Comply we were forced to proceed to Committee of Adjustments to approve the structure. When we got that approval in 2018 and submitted the structure's design for a building permit, we received the permit in 2019 yet the Building Inspector informed us the structure was under supported and needed to be completely replaced and the City required us to comply immediately. After tendering a few quotes we discovered our neighbours had recently had their backyard redone using AHS. We got a comprehensive quote from their rep John and an apx start date. Since we wanted to close the file with the City and asked John & AHS about performing the work in the winter, they assured that they work year round and can compensate for cold weather (particularly with pouring and curing concrete for the support pillars) and asked that they follow the plans as approved by the City and to coordinate any exceptions or changes with the assigned Building Inspector. The combination of a diligent and skilled team, including the assigned PM Eugene, and having the luck of an unseasonably warmer Holiday season, we managed to have the old deck removed, old pillars dug out, new supports dug and passed inspection, and the new deck and stones installed and ready for final inspection within a two week period (not including taking breaks for Sundays, Christmas, and Boxing Day. There were three small fixes that needed attention (not related to inspection) and they managed to get it done the day of. John, Eugene, and their team did a great job and were completely available for questions and transparent in the needs, timing, and, when scope changed, costs. The crew on site arrived at 7am sharp (even before sunrise as the earliest allowed time for noise per bylaws) and worked as close to 7pm, putting in full days. You can tell by their equipment (which they own and not just rent), their skills, and the supplies they use that AHS takes every project seriously and know that their reputation is based on every job they do, taking pride in their work. I will definitely be using AHS for my next home projects and recommend their work, especially considering how they handled it all with regards to the City scrutiny and weather they had to manage.

1 of 1 people found this review helpful.
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Company Response

Thank you very much for choosing AHS,Tamir!

7/10

Needed our flat roof completely replaced due to previously done poor job. Got FIVE quotes and though M&R was the second highest but had the most comprehensive quote with pictures and details instead of just an ambigious carbon copy checklist with scribbles. Gave a strict deadline and despite weather delays had the job completed ON TIME! YAY!!! Consultant was very friendly and answered all my email and phone questions. Very happy with the work done and hopefully will stand up the test of winter and time. Foreman was great and informative, crew was fast and respectful of my property. Here's where things went wrong: 1) discovered that despite their website stating so they do NOT accept credit card, which we would have preferred but conceded to pay by cheque; 2) discovered first mistaken change on the invoice that differed from the contract where they installed a lower thickness of insulation while charged me for the higher thickness I originally requested.when I discovered this error their consolation was to only charge me for what I got done but no amends were offered since the job was done wrong and was too late to rectify; 3) second change on invoice was to pay upon receipt while contract stated to pay within 30 days of completion. You can't legally change payment terms after the fact and when I informed their accounting person they ignored the discrepancy and demanded to be paid immediately; 4) when I mentioned the previous mistakes to the consultant and accounting person and asked for amends, the owner personally called me to let me know his company is too busy, mistakes happen (where they would have overcharged me should I not have reviewed the invoice), and is annoyed at doing residential work and would prefer to work commercial, can't find enough good people to work roofs, and have been turning down referrals all summer long. Sounded like he didn't even want my business or a referral. I wish M&R all the success in the future and hope they can expand their operations to meet the demand, but I cannot give them 10 stars. If you need quality work done in a timely manner for a decent enough price, albeit they were more expensive but work is higher quality as I saw my neighbours' roofs, go with M&R! They do quality work with the right materials with attention to detail. The consultants also treat their customers with respect with open information and honesty. In light of my situation, I recommend them with the caveat that you pay attention the details of the contract, the invoice, and have the cash or line of credit on hand in your bank account to pay them.

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