I'm not sure where to begin! Colm was incredible from the moment I first called about a crack in our foundation that had caused water to seep into our basement. We had originally got a quote from another company but they were unable to do the work until late January. With a new baby on the way, my anxiety was already running high. Colm was wonderful to talk to and provided me with a quote immediately. Not only that, he was able to get the job done within a week of my first call. Unlike many other companies we have dealt with, Colm contacted the gas company himself to arrange the locates which was a huge time saver for me!
Colm and Todd arrived on time and were extremely professional and respectful of our property. To fix the crack, we had been told by the other company that we would likely lose part of our poured concrete walkway....a heartbreak for us. Colm and Todd assured me they would do everything they could to avoid harming the walkway and sure enough, they managed to complete the excavation and repair without causing any damage to our walkway!!!
Colm kept me up to date throughout the process of the repair and took time to explain the process in great detail during every step. He and Todd were patient, kind and a pure joy to have at our home. When the work was done, Colm noticed one of our window wells was in need of repair and so he fixed it! He and Todd also carefully spread the remaining soil along areas of our foundation to help increase the slope and decrease our chance of further water issues. They cleaned up everything beautifully - so much so that you would never know they had been here! They truly went above and beyond to make this a really pleasant experience...so much so that I (almost) wish we had more cracks to be fixed so we could work with Act Fast Waterproofing again!
There are not enough stars or a high enough review score to express how wonderful Act Fast Waterproofing is. I feel great about supporting a local business and even better knowing that Colm and Todd took such care of our home....and me! There is no doubt in my mind that Act Fast Waterproofing will forever be our "go to" for all our waterproofing needs.
- Company Response
Thank you Samantha for taking the time to write such a fantastic review about the Act Fast Team!It was our pleasure to work on your home!All the best to you guys with the new baby and for the future!Colm