We used Granite Transformations to update our tub/shower areas (tubs and wall surround), sinks and counters in two full bathrooms, plus a counter and sink in our powder room.
The salesman, Rob, arrived on time armed with samples, before/after photos, etc. He offered suggestions but at no time was he aggressive or pushing for a sale. The project manager, Ami, was always available throughout.
Once the contract was signed, the office booked an appointment for a tradesman to take measurements. Shortly thereafter the office booked an appointment for the install advising it would be about 3 days, that we would have water off for a few hours, would be without tubs. They did offer the option of doing the bathroom tubs at different times but we decided doing it once and getting it over with. All trades people arrived on time, were friendly, very capable, explained everything, cleaned up after. They cared about doing a good job. They were considerate in pointing out issues. For instance, we got a call asking if we were okay with the height of the sliding glass tub doors. Our enclosures have bulkheads which limit height of the doors. It was fine but we appreciated them asking first and emailing a spec sheet. When the sinks turned out to be too large for the counters, in less than an hour smaller sized duplicate sinks were delivered to the house.
There were many options for sinks, counters and tub surrounds from which to choose but we opted for a basic upgrade. I am pleased with the fresh new look, although I have yet to repaint walls and cabinets which will bring it all together.
I have attached a few before/after images but check my blog for more detailed information: http://www.foramomentintime.blogspot.ca