A Tale of Two Experiences
Recently did hardwood flooring throughout an entire Oakville town home. When I started exploring where to go for hardwood, three names came up constantly: Speers, AA in Etobicoke, Milton Hardwood Floors. I went to all three and the experience at Speers is definitely the best, and the pricing is competitive.
At Speers it's really a tale of two experiences. The showroom experience is excellent. They have a lot of staff in the showroom and they're all friendly and knowledgeable. Michelle is the best, the most patient and friendliest, Matthew is excellent, and every one else we dealt with was great. After many visits and taking samples home we finally selected an engineered wood on sale.
The next step in the process was to get an estimate for installation, and it's here where Speers really went downhill, in my experience. We were told installation would be around $2.50 per square foot but after getting an estimate it was closer to $4, and there were so many 'price TBD' items that we didn't know what the final cost would be. Also, the whole estimation experience was terrible. The person who came out to do our estimate was dour and unfriendly; I really wondered if they wanted to be doing this job. In the end, I got the sense they didn't really want to do our installation as it was too small, and they prefer to work with big home builders. We also didn't know who was going to be doing the job as Speers out-sources installation.
My advice: Go to Speers to select and buy your hardwood, but find a reputable installer, with references, in the $2.50 per square foot range to do your installation.
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