Reviews

10/10

we had scratching in the walls, last year winter time. and now with the cold weather, it was starting again. the guys came out and very quickly, and neatly, checked all external potential access points on our roof. Then all around the house and specifically the attic. They found tracks (lots!) from mice running around. They treated the whole attic and also all the other potential entrance points throughout the house. I think it worked because we have not heard anything since!

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Company Response

Julia that's great to hear that you are no longer hearing mice. Thank you very much for taking time to write us a review. We would also like to apologize for our late response. We appreciate your business.

10/10

Hi, these guys are great. Courteous, considerate with noise given I had infant daughter napping upstairs. Completed work thoroughly and explained how my systems worked such that in future I am aware of what needs servicing when. I feel confident in not only calling upon their services in future but in recommending them to anyone that asks. Thank you guys! -

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Company Response

Hi Julia. Thanks for taking the time to share about your experience with us here on Homestars. Glad you were happy with the work provided. If we can be of any help in the future, please keep us in mind. Thanks again for your business. Happy Holidays. ~Paul

5/10

I called Lawrence Park Garden Care because their trucks and vans are always in my neighbourhood during gardening season. They were one of three quotes I received to re landscape part of my backyard. I wanted removal of plants, relocating decorative stones, covering the area with artificial grass, and opening up my deck by adding an extra stair and removing a railing. Lawrence Park quote was not the cheapest but their rep seemed very knowledgeable and had a good manner. I went ahead with them. The day of the work a team 3-4 came to our house. The head landscape artist Larissa was excellent. She had great vision and communicated everything clearly and openly along the way. However, the work on my deck was different. Apparently Lawrence Park had to outsource the deck (wood work) to another company. I learned later that company was owned by the husband of one the sales rep who put together our quote! Anyway, I did not get I writing exactly the work they would be doing so on completion I was chocked to see that a huge gap was left all along the new part of my deck. Whereas we had no gaps before. The gap was about a foot and a half high and ran all along one side of the deck, right under he BBQ. When I asked about the gap I was told it was not part of the original quote and that if I wanted it boarded up, I would have to pay $1000 extra! I was so upset, so let down by the company. If there was extra work to be done I expected to be advised along the way, not stuck with unfinished work at the end AND handed a bill for extra payment. I future I will be crystal clear of what finished work should look like. In writing to be sure. Unfortunately this bad experience with the deck overshadows the good experience with the landscaping I received with this company. I am not sure if I would be recommending them to my family and friends.

0 of 1 people found this review helpful.
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Company Response

We are quite surprised to see this mixed review posted more than a year after the work was completed. We have been unable to connect with this client to discuss her concerns in person, so will do our best to address them here.
First of all, it’s wonderful to hear the great feedback about Larissa. She is a very talented and experienced landscaper who truly cares about her work.
It’s true that one of our staff is married to the carpenter who handles many of our carpentry contracts. However, we feel that this partnership benefits our clients, as he is a master carpenter who has worked with us for over a decade and he happens to have a vested interest our projects which go above and beyond what you could expect of any outside contractor. Also, to clarify, the cost of the additional skirting board on this project was $165, not $1,000. This client was never asked for a $1,000 additional payment.
We would like to note that despite the $165 additional cost on this job, there was no concern regarding the service done on the property, or the quality of the work which was done for a fair price. We took great care to give this client excellent service and to keep her informed of the different trades as they worked seamlessly to complete her project. The carpenters took away some extra debris at her request and fixed her sticky gate (at no additional charge) to ensure she was well looked after. Furthermore, all of the trades ensured a spotless cleanup job after the work was complete and even worked around her infant’s napping schedule.
The following are quotes from this client as the job progressed:
“Please not before 10am. The baby sleeps. His room is right above the deck. FYI the guys were super courteous about that. I really appreciated it!”
“Hi again, deck is all done. Beautiful! The guys were excellent! However I now have a couple of gaps beneath the new deck part, see pics. Can you let me know how you would cover it ...and cost. Thanks!”
To sum up, we felt this client was well looked after, and received a quality job for a fair price. We always welcome feedback about our services and we try to work with our clients to come to a mutually satisfying solution. We will endeavor to ensure our clients are notified regarding the sub trades on a project as well as ensuring that our carpentry quotes are more thorough.
Thank you for your review.
Lawrence Park Complete Garden Care

10/10

I am first time home owner with a toddler at home. Clean windows are a big deal for me but hard to manage. We have either blinds or full drapery in all our windows. In September 2014 I called TNZ based on a quote they had left in my mailbox. The price was very fair for inside and outside cleaning, including screens and basement windows. The team arrived on time and worked swiftly. No drips or spills. All furniture was put back into place. And the windows super clean! I was especially pleased with the basement windows which were so filthy before. I recommended TNZ to my neighbor and I am happy to recommend them to anyone looking for great window cleaning. I will be calling them back again in the spring!

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10/10

Anyone can clean a house but to clean a house CONSISTENTLY WELL is the expertise that I have found at Maret's. Every two weeks, my husband and I look forward to perfectly streak-less enclosed glass shower doors, sparkling crystal light fixtures, original 1930's hardwood floors that shine, and all upholstery and floor coverings looking freshly combed over. Hidden corners - like the space between the washer & drawer or the 1/4 inch stretch of marble counter top behind the faucet or the tight spaces behind the radiators - all of these are noted and taken care of. And the best part is that I never have to ask to get something done. It is noticed by Sandra and it just gets done! Jackie is a true professional and I trust her team implicitly. It is with pleasure that I wish to recommend Maret's for regular house cleaning services. Very sincerely, J.Lynch, Yonge &Lawrence.

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Company Response

Hi Julietta,
Wow! I am speechless.... I am so happy to get this feedback. It is such a pleasure to have you as part of our clientel. You have such a beautiful home and it should be taken care of with the best care. It really is great to know that you notice all the details. Thank you for the referrals. We look forward to a long lasting relationship!

All the best,
Jackie and Sandra