Reviews


First Review

10/10

I moved into an older home in Reno and used Valley Lock and Key to rekey the locks. I was faced with 13 exterior doors, not many of the locks matched and I was missing keys for a lot of doors. The previous owner gave me only two keys for the entire house. Valley came out, did an estimate and was able to complete the job right away with what supplies he had in the van. It took about 3 hours. Some old locks were disabled, new ones were installed- other doors only needed to be rekeyed. My entire house was on one key and some changes were made to improve security. Work was completed quickly and was well done. The gentleman was professional, easy to talk to and able to meet my needs. Nothing was damaged during the install and everything was cleaned up after. He even checked each key made in each door so I wouldn't have any issues down the road. A+ service, highly recommended.

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First Review

10/10

I interviewed 4 other companies to trim back some overgrown trees after moving to my current home in Reno. I had conflicting advice from these different companies and ended up with a wide range of quotes, all much higher than I had anticipated. I heard good things about Los Verdes after placing a call to the city arborist. The owner of Los Verdes came out to give me a quote and right away I could tell he was much more knowledgeable than the other reps I had met with. Unlike the others, he identified the problems I was facing with different trees and shrubs on my property and just plain knew more about trees. He was some kind of tree genius, it was almost frightening. Even better, he came in lower than the others and said he would be managing the job himself. Several days later his crew showed up and started the job. There was a short delay early in the day due to an equipment problem but they stayed late and got everything finished that day. Nothing was damaged, my trees were expertly trimmed and I had a couple sick trees removed. Cleanup was done to a degree that you wouldn't know they had been there after they left. I highly recommend Los Verdes Arborists and will use them in the future.

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First Review

10/10

I went with Morin after calling two other Chimney sweeps in the area. I didn't get a good impression of one company on the phone and the other company was unable to get to my home for more than a week. In retrospect, I'm glad the other companies didn't work out. Morin was great on the phone, they showed up on time, and were professional while onsite. The technician took a great amount of care in keeping my home interior clean. It took extra time and I really appreciated it. After cleaning the chimneys the tech went into detail educating me about my wood fireplaces (first time without gas units for me). He made some recommendations for log racks and screens that I didn't have at the time. He spent about as much time with me as he did on the chimneys, which was surprising. Overall, I feel Morin went beyond my expectations and I will use them exclusively in the future.

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3/10

ADT installed a security system at my new home in Sparks. I had good experiences with them in other cities and they were on my short list for quotes on the alarm system. The system itself went in without a hitch, it worked to my satifaction and it had attractive keypads that I really liked. The system wasn't installed/ tested correctly and resulted in multiple fines from the City of Sparks due to false alarms. First Problem- I had paid extra for ADT to install motion detectors that would ignore my dog. They tested the motions for functionality but failed to adjust the units sensitivity potentiometer for the size of the animal. They were set at maximum sensitivity and my dog would set them off. Second problem- the contact information on the form I filled out was incorrectly entered by ADT so I was not notified in the event of an alarm. I requested a two week "test period" before the system would dispatch the police department to make sure any bugs were worked out and we would avoid the steep fines from the City for false alarms. The way the system was programmed, we would leave and arm the system, the dog would set off the alarm, the system would be in alarm for a period of time and reset. When we got home it looked like nothing had happened. Because monitoring didn't have contact information correct we were never notified. We simply had no way of knowing the system had gone into alarm. Shortly after the two week test period when the system had gone "live" and we were on a vacation. The housesitter set the system each day before leaving and multiple false alarms began to pile up during the trip. Upon returning a contractor working across the street told me the cops were at the house several times. A few days later the city sent me a letter about the false alarms, one was free and two were fined, totaling several hundred dollars. I contacted ADT and they confirmed dispatching the police on the days in question. They had the incorrect number to notify me in their system. The city of sparks wasn't sympathetic to my situation when I called and I had to pay the fines. After several heated calls to ADT they finally subtracted the fine amounts from my future monitoring bill. The technician that came out to the house couldn't find a problem with the motion detectors. After they left I looked at the installation paperwork for the motion detectors and ended up making the sensitivity adjustment myself. There were no more false alarms after this fix. Even after all this I gave ADT another shot when I moved to my next home in Reno. I bacame quite upset with the salesperson that came out. This time their quote was higher than the others. When I pointed this out she said, "well you still have some time left on your contract so you kind of have to go with ADT." I felt like they were pushing me around. I paid the early termination fee for the remaining time left and moved on. No more ADT for me.

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First Review

6/10

I called Charter to install the cable to the newly built home I had just moved into in Sparks. The contractor they sent out was over an hour late (late meaning beyond the "window" they gave). When he did arrive it was raining and he managed to track in mud while going to and from the cable box on the side of the house. He had to replace the cable connectors behind each coverplate in the house and while doing so cracked each and every coverplate with his brand new electric drill. Finally, two cable boxes needed to be installed, he only had one with him... He said he'd be right back with the second one- and he was back, three hours later. It was a frustrating experience. In Charter's defense, after we complained, they credited our bill for the installer showing up late and a second technician came later in the week and replaced the broken coverplates.

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