Estimate done and start date provided. Date came and went and no workmen. I called the office, the estimator had not even handed the work order over to the installation department. A week later a team of 2 showed up. I went over to check on progress and discovered the workers had arrived late and left before 2 PM. The back gate was left open and tools left in the yard. I told my daughter to close the gate and move tools out of sight of back alley if they did not come back that day. That evening my daughter and her room mate had to clean up because the workmen did not come back. Day 2, cardboard insulation stops (to vent the roof) were not installed in the back as per estimate. It had not been entered on their work order. Manager had to deliver insulation stops so job was delayed. My daughter had to let them workmen into the house so they could install the insulation stops from the attic. I was promised pictures to show the work had been done. When I came back later on day 2, the workman was installing insulation stops every 3rd joist. He noted I was watching so went back and installed in the joists missed. As per other phone calls to their office I had to leave messages because no one picks up a phone there except the receptionist. This last set of phone calls was regarding billing. They were to email the bill to me as I was paying for the work done at my daughter's place. After about a month they finally email the bill. I went down to the office that day to pay for the work and spoke with one of the managers (Jeremy) about the work done. Jeremy apologized profusely and said he and his team would never do that and are their to answer their calls, never allowing anyone to go to voicemail. Jeremy asked what they could do to make amends. I said they could come over to my son's place about 8 blocks from my daughter's place and provide a quote to adjust the eves troughs on each side of the house to have both sides drain into barrels in the back. Jeremy arrived the next day and I met him a the house. Jeremy and I discussed what was to be done - change angle of eves trough on one side of the house and replace and change angle of draining on the other side. He said he would provide the estimate the following day. It is now 2 weeks later. I called back to the office. Jeremy did answer the call from outside the office. He apologized for not having provided the quote. I decided after that I would not be getting any more work done by this company. They can't do as promised.
- Company Response
Pat we are extremely sorry for this low standard of service. We always strive for a high level of service and 100% satisfaction. We do sincerely thank you for providing us this feedback. Without it we simply cannot be better! Someone from our office will be in touch with you directly to rectify these concerns.