Reviews

10/10

Keith was punctual, a gentleman, helpful, and quite knowledgeable of his craft. It was a pleasure to have him work in my home and would therefore not hesitate to call upon him again for any gas-related issues or questions.

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Company Response

Thank you Joe for your kind review, and for your business.

6/10

I've used this company once in the past with no issues whatsoever. Unfortunately, this time was quite trying. I do not wish to have anybody on my property while I am away so I requested an afternoon appointment. On the day of, I received a phone call letting me know there was an "emergency" and that my appointment had been canceled. Although annoyed (and frankly, what kind of emergency can there be in the gutter cleaning business?), I reluctantly requested another afternoon appointment. I must've mentioned the word "afternoon" a handful of times in my conversations with the robotic-sounding secretary... and yet, I received an email confirming my appointment for the morning! Another call was necessary to have that fixed. I was assured this would fix the problem. Well, lo & behold, the worker shows up today, when? You guessed it! In the morning. Also, no phone call was made to alert me that he would be showing up, in spite of what I was told would occur. He was courteous and professional but I was nevertheless understandably irritated. In order to have the work done, I needed to reschedule events in my day. When I called, the robot secretary kept interrupting me consistently and I then used a firm tone asking her to stop doing so as it is QUITE rude. I had to educate this clueless person as to what customer service entails, lesson one being that when a customer is relaying details of the situation to not constantly interrupt as that is rude and counterproductive. I eventually got a half-hearted apology. For my trouble, I received a 15$ rebate. The work was well done and I do not fault the worker for the problems I encountered. In fact, he even removed a piece which was problematic and reinforced that area with a couple of screws. The office however is in dire need of somebody who is organized and understands basic English such as words like "afternoon" and the ability to address customers in a sincere and appropriate fashion. Would I make use of their service again? If I call next year and hear that woman's uniquely monotone voice, I'll most likely schedule another company to do the work as she has demonstrated she cannot be trusted to schedule appointments accurately and to call customers to alert them of the worker's arrival. I refuse to repeat the experience again, necessitating my entire day to be disturbed by somebody else's incompetence. Life's too short to deal with this nonsense. As somebody who has worked in customer service for the better part of my career, her performance was thoroughly inadequate and made the experience a whole lot more time-consuming and stressful than it needed to be.

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10/10

We went through a handful of different plumbers who always found a way to either be incompetent or overcharge us for what was quick but shoddy work. Exasperated, we contacted Andrew from Caldwell Plumbing who scheduled a visit. When he arrived with his worker, they quickly were able to spot several critical mistakes that were made by previous plumbers, as well as some work that had just not been done at all! Also, they found that our foundation was leaking! Though we were extremely disappointed and frustrated, we toiled away. We contacted people to have the foundation repaired and contacted them again once that was done. This time, the vanity and toilet installations were done properly and in a thorough manner. The job site was left perfectly clean at the end. However, it was discovered that the shower would be problematic as the drain needed to be relocated (again) due to shoddy work by one of the previous plumbers. That was done and the shower was installed. However, there was a small problem ; 2 of the window panes for the shower had been installed in reverse which created a gap from which water was escaping! No worries. The worker came back a few days later to uninstall them and reinstall them in the proper orientation which solved the leaking issue. Throughout our entire experience with Caldwell Plumbing, Andew was communicative, willing to speak to us (some contractors shy away from that), answered all our questions, and was willing to solve the aforementioned issue. During our year-long renovations, we needed to hire contractors from all disciplines. Somehow, great plumbers kept escaping us. Well, no more. The quality of the work, the work ethic, and especially the communicative attitude of Andrew sold us big-time on Caldwell Plumbing. They now have a customer for life. I will make sure to contact them with any future projects. Thanks again for everything, Andrew!

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