Nick's Window Cleaning

Window & Gutter Cleaning
Toronto ON M2J 4S6
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HomeStars  >  Window & Gutter Cleaning in Vaughan  >  Nick's Window Cleaning  >  Good work, utterly terrible booking personnel.
Joe from Scarborough Junction
Joe from Scarborough Junction
4 reviews Toronto, ON

Good work, utterly terrible booking personnel.

I've used this company once in the past with no issues whatsoever. Unfortunately, this time was quite trying.

I do not wish to have anybody on my property while I am away so I requested an afternoon appointment. On the day of, I received a phone call letting me know there was an "emergency" and that my appointment had been canceled. Although annoyed (and frankly, what kind of emergency can there be in the gutter cleaning business?), I reluctantly requested another afternoon appointment. I must've mentioned the word "afternoon" a handful of times in my conversations with the robotic-sounding secretary... and yet, I received an email confirming my appointment for the morning! Another call was necessary to have that fixed. I was assured this would fix the problem.

Well, lo & behold, the worker shows up today, when? You guessed it! In the morning. Also, no phone call was made to alert me that he would be showing up, in spite of what I was told would occur. He was courteous and professional but I was nevertheless understandably irritated. In order to have the work done, I needed to reschedule events in my day.

When I called, the robot secretary kept interrupting me consistently and I then used a firm tone asking her to stop doing so as it is QUITE rude. I had to educate this clueless person as to what customer service entails, lesson one being that when a customer is relaying details of the situation to not constantly interrupt as that is rude and counterproductive. I eventually got a half-hearted apology.

For my trouble, I received a 15$ rebate. The work was well done and I do not fault the worker for the problems I encountered. In fact, he even removed a piece which was problematic and reinforced that area with a couple of screws. The office however is in dire need of somebody who is organized and understands basic English such as words like "afternoon" and the ability to address customers in a sincere and appropriate fashion.

Would I make use of their service again? If I call next year and hear that woman's uniquely monotone voice, I'll most likely schedule another company to do the work as she has demonstrated she cannot be trusted to schedule appointments accurately and to call customers to alert them of the worker's arrival. I refuse to repeat the experience again, necessitating my entire day to be disturbed by somebody else's incompetence. Life's too short to deal with this nonsense. As somebody who has worked in customer service for the better part of my career, her performance was thoroughly inadequate and made the experience a whole lot more time-consuming and stressful than it needed to be.

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