It was clear, from our very first interaction with Nusite, that this is a company that exceeds client expectations. Gemil was our first point of contact, and did an exceptional job outlining the scope of the work. He even invited us to an active work site, so that we could see—firsthand—what Nusite would be doing to our basement. Subsequent to retaining Nusite, Gemil was always a phone call away and eager to provide quality service.
The underpinning and waterproofing team, led by Martin, were tireless in their commitment to completing what was a daunting task. Our home was built in 1891, and always had a dirt crawlspace in the back area of the basement! The state of the dirt alone suggested the work would be demanding! Among other features that posed challenges, our home is landlocked; thus, the dirt had to be brought from the back of the basement to the front, and then shoveled through a small window to get it outside. Martin and his team worked diligently to excavate the space!
Ryan is a first-rate service provided. Like any project of this scale, setbacks and challenges are going to surface. A costumer knows they are in good hands based on the way their service provider reacts to challenges that emerge. Anytime we had a problem, Ryan—and Gemil—leaped to be in touch with us to discuss. Even when we asked them tough questions or relayed our frustrations, we always had a calm voice of reason on the other end. Jennifer, one of their office administrators, was an absolute delight to interact with as well. This is a team that cares!
I would, without pause, recommend Nusite. They are knowledgeable, and work very hard. This work is detailed and multi-layered; when I look back on what they completed for us, they made it look easy. Nusite is committed to delivering a product that is above industry standard.