NUSITE Contractors Ltd

Waterproofing
3 Whitehorse Road Unit 10 Toronto ON M3J
Write a Review
Write a Review
Website
HomeStars
Waterproofing
NUSITE Contractors Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for NUSITE Contractors Ltd

Average customer rating:
9.4 10 (123 reviews)

Sort by

CE
CE
2 reviews Burlington, ON
10/10

Waterproofing

David was great to deal with. We thought we had a waterproofing/foundation issue after seeing some efflorescence appear in the basement. David assessed the situation and determined the issue was not a foundation/waterproofing issue. David took the time to walk around my property and offer solutions to best protect my property in the future. Will definitely recommend and call David when the time is needed

Was this review helpful?
milynch05
milynch05
0 reviews Toronto, ON
10/10

Basement exterior waterproofing

My husband and I were very pleased with the efficiency and professionalism that we experienced with Nusite. David was great to deal with during the assessment and we would definitely work with them again on any project that may arise.

Was this review helpful?
Denis
Denis
1 review Oakville, ON
10/10

Basement waterproofing

I had let the basement water leakage go on too long and Nusite came in and they did a tremendous job, on time when they promised to do it.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you Denis! Glad to have been of service to you and solve your water problem!

David S
Nusite Contractors Ltd.
Www.nusitegroup.com
416.622.7000

Serafin
Serafin
2 reviews Toronto, ON
10/10

Foundation waterproofing

Milton the sales guy is great... fast to respond, knowledgable, and super responsive.

The crew was just as wonderful. They took care to minimize damage to my garden, dealt very kindly with a crazy neighbour, and were unfailingly polite and cheerful. The job was done in 3 days, 2 days ahead of schedule, and they left things looking beautiful clean and tidy.

I highly recommend these guys. J was dreading to upheaval and mess and hassle, but were fast, precise and diligent.

Was this review helpful?
Company Response

Thank you so much for the amazing review! It was a pleasure to work with you on your project!

Milton
Nusite Contractors Ltd.
www.nusitegroup.com
416.622.7000

Andrew Lowrie from Toronto
Andrew Lowrie from Toronto
3 reviews Toronto, ON
10/10

Underpinning and Waterproofing

Clean and quality are the first two words that come to mind. Crew was fantastic to deal with and completed the full basement lowering and waterproofing. their expertise even brought our attention to a load bearing wall that was not properly keyed in and ultimately Engineer said it was a must to replace. We could have had a collapse but David and his knowledgable crew SAVED us! Literally. Thanks to Nusite there is now a beautiful usable full height basement with no water.

Was this review helpful?
Company Response

Andrew it was a pleasure working with a diligent general contractor such as yourself. We are truly allowed to perform at our best when the contractor we are working with supports us with a properly staged site, timely inspections and really understanding the change orders that happened when they were unearthed. Thanks again and look forward to the next projects together.

David S
Nusite Contractors Ltd.
http://www.nusitegroup.com
416.622.7000

Cory from North York
Cory from North York
1 review Toronto, ON
10/10

Foundation waterproofing.

I Had water in the basement. I called Nusite they came gave Me a quote and started the work a few days later. Very professional and great pricing. Must hire for basement waterproofing!!

Was this review helpful?
Company Response

Thank you for the kind words Cory! Enjoy the dry basement.

David
Nusite Contractors Ltd
www.nusitegroup.com
416.622.7000

Private User
Private User
Private User reviews North York, ON
2/10

Cleanup and Backfill

Waterproofing was done okay. However, the cleanup afterward was hap-hazardly done.
The salesman showed me pictures of CLEAR cut driveways and neatly back filled areas where cuts occurred. This did not happen. Driveway instead of being clear cut was butchered. Back Fill was Insufficient do to settlement, with the understanding that the following year this would be looked after. David was here in spring time, took pictures and promised repeatedly to take care of it. He set up 3 appointments to do cleanup, nobody showed up and no one called. Most recent was Monday July 15 NO ONE came. I would not recommend this company.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hey all!
This project was a small waterproofing job completed a while back. There are no reported leaks and nor is it a mess. The customer wanted their driveway cut with a gas saw to make a clean line vs a jackhammered one, as they should expect. We went to see this in March and the cutting was dispatched to the the crew that was on site for the original repair who did not do it at the time of the project. The crew was since replaced and the customer had not let us know it was not done until last week. Hearing this was not completed last week from the homeowner (this was an honest mistake in the back office which was apologized for) , we jumped on it and the repair was booked for Monday the 15th of July. The service crew lead for us who does the post job cleanup, sign offs and inspections got into a car accident Sunday (literally a Jeep flipped) and did not come in to work because he is at the hospital.

This was explained to the customer but they believe we are making up excuses and wrote this in lieu of not arriving as planned. We are not a large office with an excess in manpower. Every other cleanup we re-scheduled understood the issue and wished our staff member well. In this case the customer chose to write a negative review. Despite the unkind words, we are still going to make sure the job is cleaned up this week as per our promise.

(The cutting procedure and why it wasn't completed immediately was a training/system issue that we have since dealt with internally) We are always trying to improve our staff and delivery of service at our company.

Nusite Contractors Ltd.
http://www.nusitegroup.com
416.622.7000

Private User
Private User
Private User reviews Oshawa, ON
10/10

Underpinning basement in Toronto

Nusite was absolutely incredible. The team from day 1 was on time and very tidy. Jacob and his crew were available to answer all of my questions. At the end of each day the crew made our basement clean enough to eat off of the floor. They were professional and courteous. They knew we had children living in the home and went so far (and were not obligated to do so) to purchase new filters for our furnace and changed them almost daily. They would also ask us before making loud noise if the baby was sleeping etc. These guys are awesome. Our basement turned out to be perfect and the job was done on time as contracted.

Was this review helpful?
Company Response

Thank you for the awesome review! Glad you are now enjoying your new proper height basement and no more hitting heads on ductwork! We always appreciate the kind feedback.

Steve in Toronto
Steve in Toronto
1 review Toronto, ON
10/10

Basement Waterproofing

Jerry, Jacob, and Mateo (The prince) just completed waterproofing my house and they did an amazing job. They worked tirelessly and treated my home as it was there own. I am confident that I won't have any leaks in my basement in the future. Thank you to everyone at Nusite for all your great work.
Steve Biordi and Family.

Was this review helpful?
Company Response

Thanks Steve! You were a pleasure to deal with and happy to hear you had a great experience.

Scarlett in Toronto
Scarlett in Toronto
1 review Toronto, ON
10/10

Tight Timeline house inspection remediation work

A small rod hole leak got picked up during a house inspection and I was under a tight timeline to have the issue re mediated before a house close. The team at NuSite was great to work with, they found a way to schedule the work promptly during a busy, wet Spring season. I totally appreciate their willingness and flexibility to see my issue go away.

Was this review helpful?
Company Response

Thank you for the review! We were happy to help you in this situation and look forward to helping you in future homes!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about NUSITE Contractors Ltd

For nearly 30 years, homeowners and businesses throughout the GTA have trusted Nusite Contractors with their building and home improvement needs. We are experts in Foundation Repairs, Underpinning, Basement Waterproofing, Basement Lowering, and Weeping Tile/Sump Pump installations and repairs. Our professional advice and timely, dependable service is backed by fair and accurate pricing and one of the best warranties in the business.

CATEGORIES
Waterproofing
SERVICES
Basement Waterproofing, Leaky Basement Repairs, Structural Foundation Repairs, Weeping Tile Installation and repair, Window Well repairs, Sinking Foundations, Collapsed Concrete, Underpinning, Basement Lowering, Bench Footings, Basement Slab and Drain Replacement, Mold Removal and Remediation
BRANDS
We only use Bakor, Henry and all lines of their products. Our processes are outlined on our website. Please refer to our homepage for more information in our Resources section.
STYLES
We repair foundations and the structural problems such as leaky basements you have below grade. We can make repairs from the exterior or interior of your foundation.
SPECIALITIES
We are a dedicated foundation repair business. With extensive backgrounds in construction management we have assembled a great team who knows how to dissect, price and repair any structural or foundation related problem you have may have.
WEBSITE
http://nusitegroup.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
15
RETURN POLICY
Full Transferable Warranty
PAYMENT METHOD
We accept all major credit cards and cheques.
LICENSES
Licensed to operate in the Greater Toronto Area since 1990.
MEMBERSHIPS
BILD, Renomark, BBB, Ontario Home Builders Association, Tarion Home Warranty
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
We have no project minimum and our estimates are free!
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies on the scope of work. However most common warranties vary from 15-25 years.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.