Reviews

10/10

Len came and fixed our faltering furnace promptly and kept us informed throughout the process so that we knew what to expect. He calls when he says he'll call, comes when he says he'll come and fixes the problem after careful diagnosis. Very knowledgeable and competent.

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Company Response

Thanks Jenny I appreciate the business and I'm glad I was able to help.

1/10

Salesman was great but that's where it ended. Sub-contracted installers dropped furnace coming down our concrete stairs and whole furnace had to be replaced for starters. We had to stop payment on a cheque to ensure they replaced the furnace and didn't just try to fix it. No confidence in the company at that point so did not call them back to fix any deficiencies. Sloppy workmanship where new furnace was connected to old ductwork had to be redone by different HVAC technician. Humidifier never worked from the get-go and we just thought that was probably typical of humidifiers but we found out from serviceman from different company that humidifier was not properly installed in the first place - wrong size filter, etc. We have had no problems with the AC (touch wood.) Things are working fine now but we had to have service from company other than Furnace Room in order to get to this point. Would not recommend.

1 of 1 people found this review helpful.
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3/10

We had a new furnace, humidifier and A/C installed by the Furnace Room. The salesman was good and the price was good (Home Show special.) The installers who came out were below par. The installers came in a truck with a different company's name on it so I guess they were sub-contracted. They arrived at noon for what turned out to be a 12 hour job. They had a work order that did not match our contract and if we had not been on top of it, they would not have installed the humidifier or the proper size filter. They seemed rushed and stressed the whole time. When they were "finished" we had water leaking from the furnace near the electrical compartment, inferior duct work, drain hoses that were just directed towards the drain but not secured (and not draining.) The old furnace that they were supposed to dispose of was still sitting out at the front of our house. As it turned out, the furnace was defective and had to be completely replaced by a different team of installers. There was a bit of a headache dealing with the replacement and we had no heat for a few days. In the end the drain hoses were also properly secured and affixed to the floor drain. They did also come back and remove the old furnace that was out on the sidewalk after we phoned. We are considering having some of the duct work redone because while it works just fine, it does still look a bit amateur. In the end, the Furnace Room came through with a furnace and A/C that works fine but we would not use them again. Too many blunders with their installers.

1 of 1 people found this review helpful.
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First Review

2/10

Purchased a toilet from sales person who was only too happy to sell it to us and we brought it home. Went to install it and it turns out the installation is a bit different from conventional. No one mentioned this in the store and no instructions in the box either. Called the store regarding 1) no instructions in box (which appeared to have been opened previously) and 2) unconventional installation was not appropriate for the replacement we were attempting. Response from Bath City was defensive and put the blame on us (we were apparently the only people ever to be unable to install a Toto toilet without the instructions.) Of course no returns on toilets if the box is open. If they had been just a little committed to helping us find a solution - like run some instructions down to us - we would have felt better about it. They lost a customer and we have 2 1/2 bathrooms to completely redo!

1 of 1 people found this review helpful.
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Company Response

Yes we were only too happy to recommend an excellent product. Toto toilets are regarded as the best by far and there is nothing difficult about installing one. The instructions come with the toilet (inside the toilet tank) and they are also easily available online.

We accept returns on all items for full refund as long as there is a legitimate reason for the return. But you told us that you did not have the box anymore plus you were demanding that we had to come and pick it up and refund you.

10/10

Road Runners did a great job. Conscientious and courteous personnel. Nothing broken. They took care of all our stuff and humoured our special requests without hesitation. Final cost was on quote.

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Company Response

Thank you very much for the review and best of luck in your new home!