Salesman was great but that's where it ended. Sub-contracted installers dropped furnace coming down our concrete stairs and whole furnace had to be replaced for starters. We had to stop payment on a cheque to ensure they replaced the furnace and didn't just try to fix it. No confidence in the company at that point so did not call them back to fix any deficiencies. Sloppy workmanship where new furnace was connected to old ductwork had to be redone by different HVAC technician. Humidifier never worked from the get-go and we just thought that was probably typical of humidifiers but we found out from serviceman from different company that humidifier was not properly installed in the first place - wrong size filter, etc. We have had no problems with the AC (touch wood.) Things are working fine now but we had to have service from company other than Furnace Room in order to get to this point. Would not recommend.