HomeStars  >  Heating & Air Conditioning in Richmond Hill  >  TEMPASURE Heating and Air Conditioning
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Reviews for TEMPASURE Heating and Air Conditioning

Average customer rating:
9.9 10 (129 reviews)

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dan2091
1 review Richmond Hill, ON
8/10

My furnace was red tagged and the gas was shut off on the coldest day in December. Len showed up that night with heaters in tow. They were fully booked for the next day so I waited 2 days to have the work done. Adam showed up between 9-10am as scheduled. The furnace was suppose to arrive between the same hours but the delivery arrived at 715am! Adam rolled out floor mats and wore boot covers which was appreciated. Adam was polite and efficient, and was able to explain what failed on my old furnace. Adam even took out my furnace humidifier that I no longer wanted. The entire job took about 4.5hrs. I would give them 4 stars. My only complaint was that I had paid for more parts than were actually used. I gave Adam the extra parts to use on another job.

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Norm
1 review Thornhill, ON
10/10

Our furnace stopped working and searched HomeStars for reputable repair/replacement contractors. After reading the positive reviews for Temp-a-sure, I sent an email to the contractor at midnight. By 7am the next morning I received a text from Len (owner) at Temp-a-sure noting that he would call me within the hour. Our phone conversation was brief and he gave me the standard costing for inspection and ballpark costs for repair or replacement. Before noon that same day Len was at my home and he provided his opinion. Not once did I feel like he was trying to sell me something that I didn't need and ultimately the choice was mine to repair or replace. In addition, I had a few questions with regards to a few things in furnace room (e.g., Cap on a Pipe, Cap on Drain Pipe). Len said that since the issues were small, he would fix them without an additional costs. I also had a question regarding the code for an orphaned hot water tank and the required diameter for the chimney liner. Len called his technician and Adam confirmed that my chimney liner was to current code.

After deciding to install a new furnace, Len arranged for the delivery for the next morning (1 hour window). Deliver arrived earlier than expected, but I was home so it was not an issue. The following morning (2 days after Len's initial assessment) Adam came to install the unit. He arrived at 8:45am and was out of the house at 1:45pm (5 hours). Adam was very professional, courteous and patient. For example, I have a small children and Adam he made sure he closed the safety gate each time he went downstairs.

As other reviewers have commented, Adam ensures that he cleans up (e.g., sweeps) before leaving. He also took time explaining everything he has done (inside and outside of the house) and answers any questions. Adam also noted that my Humidifier was disconnected and was missing a Humidistat. He assured me that he would speak with Len and that they would arrange of a time to complete the job (even though this was not in their original scope of work).

I have used HomeStar for other work in my house. Temp-a-sure exceeds all other service suppliers that I have worked with.

Other Things to Interest:
Primary furnace supplier is American Standard
Does not accept Credit Card payment
Invoice provided in PDF format
Full payment due at the time of installation
5 year labour warranty
10 year parts warranty

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Company Response

Thanks Norm,
Wow nice review, thank you for taking the time to write such nice words.I appreciate the great feedback on Adam he is a gem and I will be sure to pass this onto him.Thank you for allowing us into your home to complete this unexpected expense.Your trust and business is Truly appreciated.
All the best in the Holiday season and keep warm!!!!
Len Minuk

Aholtzman1927
1 review Vaughan, ON
10/10

Very professional, highly responsive, and downright honest. A pleasure to work with in an industry where I was getting used to being neglected and taken advantage of. Go Len! Highly recommend, loves his work, passionate about helping people, patience to answer all my questions.

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Company Response

Thank you so much for your Glowing review. Tempasure prides itself on treating our customers as we would like to be treated. Educating people on what their best service needs are and answering questions is what we love to do.
Thank you for allowing us into your home.
Len Minuk

Pixel Bob in
3 reviews Ajax, ON
8/10

No Heat. Carrier furnace went into shut down mode. The heat ex-changer failed. Len was quick to come to the home and diagnose the failure. A replacement furnace was required..lasted only 19 years. New furnace was delivered and installed the next evening. No issues with the the installation by Adam. He was efficient, very professional, and left the job site spotless. He showed me the reason for the failure and explained in great detail what had gone wrong over time. Very happy with the result but the inflexibility on the price prevented me from rating 5's

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Company Response

Thank you very much for taking the time to reflect on your experience.
We take great pride in the quality of service we provide. This is demonstrated through our pricing and workmanship. We appreciate your business.
Len Minuk

Jen
1 review Toronto, ON
10/10

We had a new boiler installed recently by TEMPASURE as our old boiler failed to work.
Technicians were nice and professional. We are very pleased with their hard work to complete the installation.
The new system is working as expected: quietly and beautifully !
Thank you Len

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Company Response

Thanks Jen
We know what goes into a great boiler installation.We also know how much you will enjoy it.Thank you very much for your choice to use our services we appreciate your business!!
Len Minuk

Naomi G.
1 review Toronto, ON
10/10

Our heating broke and Tempasure came right away and fixed our heating. While waiting for a special part that needed to be ordered they lent us space heaters and then came back right away to fix it. We are very grateful!

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Company Response

Thanks Naomi,
Im so happy we were able to keep your family comfortable while waiting for part.I thank you for the opportunity to help and appreciate your business.We look forward to helping agin in the future!!
Thank you
Len Minuk

randi.atlin
1 review Toronto, ON
10/10

Great job! From the initial service call to the installation of a new furnace, everything was done timely. The installation was clean and neat with very curteous staff. Would highly recommend for any heating or cooling issues.

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Company Response

Thanks Randi,thank you for being such a loyal customer for all of these years and thank you for all of the referrals. I appreciate all of the business. Enjoy the new furnace I know you will be very happy.
Len Minuk

mystevie
2 reviews Toronto, ON
10/10

The team at TEMPASURE was prompt, professional, polite and very neat. My install was done on time with no issues. When our furnace went down, we had space heaters loaned to us while we waited. The entire process was amazing. Thanks TEMPASURE!

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Company Response

Thanks Steve
Thanks for the FANTASTIC review, thats the way TEMPASURE expects all of our service experiences to be.
I glad we were able to get you up and running in no time.Enjoy the furnace and look forward to hearing from you again soon.
Thank you for your support!!!!
Len Minuk

Anne-Marie V.
5 reviews Toronto, ON
10/10

I chose Tempasure based on Homestars reviews and was not disappointed. My furnace stopped working on Sunday and I called Len at Tempasure Monday morning at 8am. He got right back to me and we agreed he would come at lunchtime. Len arrived on time and diagnosed the issue rapidly and expertly. He called to get a part and headed out to get it. He returned with the part and installed it in no time. I really liked dealing with Len - he made it easy and enjoyable. I would recommend him to anyone looking for furnace work.

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Company Response

Thank you so much Anne-Marie
I appreciate you choosing to call Tempasure. I'm so glad I could fix it same day. Please reach out if you need anything in the future. I look forward to helping again. Thanks for your business.
Len Minuk

Andrew
1 review Vaughan, ON
10/10

Len (the owner/operator) was very courteous and responsive to the service call. It was clear he was a professional and never did I feel he was there to sell me something I didn't need. He diagnosed the problem very quickly. He went through the whole process of the repair and even showed me extra readings about my furnace (which allowed me to make my own decisions about its future) to make sure I knew what was going on. I appreciated that.

Pricing was good and he explained precisely what he was charging me for and why. In my case, a part didn't work properly ... so he tried very hard to systematically find various solutions. When those didn't work, he came promptly back the next day to finish the job, with the exact part he needed and nothing extra. I would definitely recommend him for my next repair (which I hope doesn't happen!!) or any future replacement work. Good experience overall for his quick service and knowledgeable work.

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Company Response

Thanks Andrew,What a great review!!!
I can't thank you enough for allowing me into your home and the trust in repairing your furnace.Your business is truly appreciated.I look forward to helping again in the future.Enjoy the winter.
Len Minuk

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about TEMPASURE Heating and Air Conditioning

From the first day that we opened our doors, our mission at Temp-A-Sure has always been to help our customers and their families stay comfortable no matter what the weather looks like outside!

As heating and air conditioning specialists based in Toronto and serving the GTA, we take our role seriously; after all, your home is a big investment, and your heating and cooling systems should run smoothly year-round.

All of our Temp-A-Sure team members are trained heating and air conditioning specialists… and this include our top management. We know that it can be a challenge to decide which people to bring into your home to work on your furnace, air conditioner, hot water tank and/or gas line. That’s why we’ve built a reputation in the Toronto region for excellence.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Specialists in Central Air Conditioning,Forced Air Conditioning,Installations and Servicing,Furnace,Boilers,Combi Boilers,Hot Water Tanks,Tankless Hot Water,Air Conditioners,Radiator Relocations,Radiator Removals
SERVICES
Specialists in Installations and Servicing of Central Air Conditioning,Forced Air Conditioning,Heating Forced Air,Boilers,All Hydronic Heating,In Floor Heating,Snow Melting ,High Velocity Heating and Cooling,All types of Cooling Equipment,Forced Air,Ductless Air Conditioning,Hot Water Tanks,Tankless Hot Water Systems, Gas Lines, Fireplaces, Pool Heaters, Air Cleaners Radiator relocations,Radiator removals INSTALLATIONS,SERVICE ,MAINTENANCE RENT and PURCHASED
BRANDS
American Standard, Armstrong Air, Comfortmaker, Goodman, Navien, NTI,Viessmann,Honeywell, Kingsman, Aprilaire,General Air
SPECIALITIES
Specialist in Installation and Servicing of Central Air Conditioning Units,Heating Forced Air,Boilers, Combi Boilers,All Hydronic Heating,In Floor Heating,Snow Melting ,High Velocity Heating and Cooling,All types of Cooling Equipment,Forced Air,Ductless Air Conditioning,Hot Water Tanks,Tankless Hot Water Systems, Gas Lines, Fireplaces, Pool Heaters, Air Cleaners
WEBSITE
http://www.tempasure.com/
YEAR ESTABLISHED
25
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Cash,Cheque,Visa,Master Card,American Express
LICENSES
Gas,Air Conditioning License TSSA Contractors License
MEMBERSHIPS
College Of Trades,Ontario Power Authority,TSSA
LIABILITY INSURANCE
Yes
DIPLOMAS
Gas Fitter 2
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
90 Days on Labour 1 Year on Parts
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