Reviews

9/10

We have been customers of Furnace King for over 10 years and decided have our 15 year old furnace replaced. Just to be clear this is a 9.5 rating (Home Stars rating system does not allow fractions). Sandip, the Home Comfort Advisor is a credit to the organisation. He was thorough in his initial "presentation" and his advice was honest and detailed. The installers, Junior and Konrad came within the time window and were overall, very friendly, courteous and efficient. There were a couple of minor issues with a small drainage pipe leak and an ill-fitting furnace filter cover which were both promptly fixed. No organisation is perfect but in our opinion what separates a good company from mediocre ones is how they resolve issues. In this case, Furnace King came through with a satisfactory resolution which is very reassuring. We understand that the filter cover was pre-fabricated in a metal shop prior to installation and although functional, was not, to be honest, well constructed. To be fair, this is a very minor issue and hence the slightly less than perfect score. We will still strongly recommend Furnace King!

Approximate cost of services:
$6,500.00
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Company Response

Hi John and Sue
Thank you for the rating. We appreciate the 9.5, too bad the system doesn't round up. Lol.
We strive to make every customer experience a perfect one so moving forward please let us know how we can be perfect for you.
The Furnace King Team.

10/10

Damski Masonary did a great job partially rebuilding and repointing all the bricks in our chimney. Work was done on time and quality of work was excellent. Paul and associate took pride in their work and cleaned up well after the job. Price was reasonable and we have no reservations at all in recommending Damski Masonary.

Approximate cost of services:
$1,700.00
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Company Response

Thanks very much:]

10/10

We had a pin point leak in our copper pipe and as promised, Vlad turned up on time to fix the leak. Vlad was very efficient, explained the problem and fixed the leak promptly. All in all, we were very satisfied with the quick response and professional job. Would use the company again if we have any issues with plumbing.

Approximate cost of services:
$370.00
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Company Response

Hi John & Sue thank you so much for your review. We appreciate you taking the time to share your experience with us. We love hearing from our customers and mostly importantly we are happy to hear your service with Vlad was satisfactory. Please do not hesitate to contact us in the future should you have any plumbing troubles. Thank you for choosing ExpressRooter Plumbing.

10/10

We selected Duralock based on reviews on Homestar and a neigbbour's recommendation. Initially, we were sceptical of the authencity of the reviews on Homestar as they all appear to be too favorable. Well, our interlocking was completed after 2 days and well, we have joined the previous reviewers in lauding the services of Duralock. They showed up slightly ahead of time and finished the job to our total satisfaction! What really struck us was the teamwork that Duralock brought to the job. Everyone on the team was courteous and friendly and despite a bitterly cold day and heavy work, laughed and joked and appeared genuinely happy with what they do. Like any organization, it starts at the top and it is easy to see why this team functioned so efficiently and professionally -Leadership! Jony (part owner) has consistently showed that he is passionate in his work and goes the extra distance to deliver a job beyond what the customer expects. Apart from a better design from our original plan, wider footpath and an extra (no charge) diamond design on the driveway, Joni evened extended one step (which was too narrow) even though the stones were glued and installed. Full credit to Jony's team as well. They maintained a friendly and courteous working environment among themselves but more important for the homeowner. It is easy to see why Duralock has such high rating. 10 out of 10! Thank you Jony and team!

Approximate cost of services:
$0.00
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