I have a duplex & kitchen faucet broke called express & explained very clearly to the phone dispatcher the scope of work would be both the kitchen & a bathroom faucet and how much would it be approx for both. He said on the phone: about $2-300 for the job but the plumber on site would quote exactly. I asked their hourly price he said it's always quoted per job. So plumber shows up & quotes me $800 almost for both!! My jaw hit the ground. Bad customer service being so off base on the initial quote & my god how can it be over $700 to install two faucets (a 2 hour job - that's almost $400 per hour). My other plumber will do both for about $300. Anyways since I didn't want my tenant to be without a kitchen sink for another week. I went ahead with the kitchen faucet replace for $300. My advice shop around for a plumber that charges by the hour ($100 or so per hr is reasonable). The prices I experienced were ridiculous. The plumber was competent but not great also.
- Company Response
Hello Patrick, thank you for sharing your experience with us and Homestars. We want to first apologize for any inconvenience this may have caused. At ExpressRooter Plumbing, our pricing is always done onsite. We provide free, honest, upfront pricing before beginning any services. Our customers are never under any obligation to proceed with work if they are in question of the pricing or recommendations. We highly recommend and advise potential customers to get several quotes before hiring any contractors for small or larger jobs.
Thanks again for your feedback.