ExpressRooter Plumbing

Drain Services
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ExpressRooter Plumbing
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95%

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Reviews for ExpressRooter Plumbing

Average customer rating:
9.6 10 (623 reviews)

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David Merenda in Toronto
David Merenda in Toronto
1 review Mississauga, ON
10/10

Stack Replacement

I have been dealing with another plumbing company for years. After repeated backups in the basement, that company came and replaced my outside sewer drain. Everything worked fine. A couple months later, I started having backups again. I called the same company and they installed a new drain inside. I thought we were finished. Within the first month, I was getting backups again when running the washing machine or using the laundry tub. This time I called Express Rooter. Jason ran a camera inspection and said that the drains installed by the other company were fine, but they had neglected to notice that the bottom of my cast iron stack was rusted out and collapsed. Jason recommended replacing the stack and the bottom (beneath the floor) with a plastic pipe. The job was finished in one day and the fellows did a great job of cleaning up. That was 6 months ago and I haven’t had a problem since. I would definitely recommend this company.

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Lee A. in
Lee A. in
1 review Mississauga, ON
10/10

Shower faucet repair

My shower faucet would no longer give me any hot water, so I checked Homestars for plumbers with good reviews and found ExpressRooter Plumbing. Their plumber, Tony arrived and opened up the faucet. He had never seen this make or model before, and it had no markings at all. Tony took pictures and said he would go back to the office and research what it was. The office called me later in the day and said they could source the parts for me, but there were no Canadian distributors and it would take approximately a week. As I have another shower I told them to go ahead and order the parts after paying a small deposit. As promised, a week later I got another call and Tony came back with the parts and replaced the faulty ones. It’s rare to see that kind of commitment from trades people these days. I would use ExpressRooter again without question.

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Company Response

Thank you for your review, Lee. Some jobs are more challenging than others with so many makes and models of plumbing fixtures. We always try our best to identify and source parts to get the repair done. Sometimes there is a wait involved (especially with non-domestic fixtures) and we are happy to do our best to find and secure the parts as quickly as we can.

Lucas C.  in
Lucas C. in
1 review Toronto, ON
10/10

Sump pump

My sump pump gave up the ghost during a pretty heavy rainstorm, causing quite a mess in my basement. I called ExpressRooter Plumbing who sent Juri with only an hours notice to assess the problem. He determined the motor was burned out and I would require a new pump. He offered to go out and get me one then and there, come back and install it. The entire procedure took less than 2 hours and I was up and running again. I would definitely recommend this company.

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Company Response

Thank you Lucas. We always try to fix our customer's problems as quickly as we can. We look forward to serving your plumbing needs in the future!

Alvaro from Oakville
Alvaro from Oakville
2 reviews Oakville, ON
4/10

Initial visit

Called on Friday to book an appoint for Saturday. A very polite gent set me up. Came Saturday and they never showed up. I called twice within the 2 hour window they indicated but nothing. The operator felt uninterested or tire or high. I never got a phone back.

So 30 minutes after there time limit a very polite young guy came to do the job. I thought he did a good job until left. The copper pipes job he did started to burst water, draining from the second floor shower down between the walls down tonthe celing of the first floor. I called again and they promptly, within 30 mins, the young lad came back and fixed the problem.

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Company Response

Thank you for your review Alvaro. We have made efforts to contact you, but have not been able to do so yet. We are always happy to discuss any and all concerns our customers may have in order to resolve the situation to their satisfaction. Our goal is to always make our customer happy. Please contact our office. The owner of the company would very much like to hear from you.

obaid Q in Mississauga
obaid Q in Mississauga
1 review Mississauga, ON
10/10

Plumbing

From the initial call to the completion of work the guys at express rooter were very courteous and very knowledgeable. I would highly recommend them to my family and friends.

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Company Response

Thank you Obaid. Always a pleasure to help a long time customer with their plumbing needs. We look forward to working with you in the future!

Shirley  in Bradford
Shirley in Bradford
1 review Bradford West Gwillimbury, ON
10/10

Plumbing issues

I had a leak from my basement shower and called ExpressRooter Plumbing to get it repaired. Unfortunately, when the plumber, Mark, tried to turn off the water to the house to make the repairs, he found the main shut off valve was seized. Mark assisted me in getting in touch with the city to come and turn the water off outside so he could replace the valve. While the water was turned off he repaired my shower faucet. Mark stayed until the city returned and turned the water back on so he could check his work in the shower and on the main valve. He was very patient, friendly and helpful. Thank you Mark and ExpressRooter Plumbing!

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Company Response

Thank you for writing, Shirley. We always try to assist when we need to get a 3rd party involved. We're glad things turned out well and hope to service all your plumbing needs in the future.

Juli in
Juli in
1 review Toronto, ON
10/10

Drain blocked

We run a senior’s care home and all of our sinks in our kitchen backed up and would not drain. We called ExpressRooter Plumber who had someone on site within 2 hours and quickly determined the problem was a clog in our main drain. After several attempts at snaking the drain, they finally cleared the blockage and all our sinks are draining fine now. I couldn’t believe the response was so fast, and how quickly they diagnosed and fixed the problem. Thank you Juri.

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Company Response

Thank you, Juli. We always try to respond to plumbing emergencies as quickly as possible and make sure the problem is solved to our customer's satisfaction before we leave. We will pass along your thanks to Juri.

Cathy in Toronto
Cathy in Toronto
1 review Mississauga, ON
10/10

Repair broken drain pipe under driveway

Jason from Mississauga snaked drain, advised by use of a camera of the problem, which was a broken elbow in the drain going to the Town's drain system. Team of two came right at 8:00 as arranged and began work, they finished at 4:00 the same day, job was completed in it's entirety.
We were very impressed from the start of work until the end. Job was completed quickly, and job area was left in perfect condition. Throughout process, the job area was kept very tidy. Highly recommend Express Rooter.

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Company Response

Thank you, Cathy. It was a pleasure doing business with you! We appreciate your business and look forward to serving any of your future plumbing needs.

Michael A. in
Michael A. in
1 review Mississauga, ON
10/10

Drain issue

After recent heavy rains, we came home to a flood in our basement. After the water receded, I called ExpressRooter Plumbing to come in and take a look at the drains.
Jason came the same day, ran a camera inspection on our drain and showed us how roots had broken into the drain and collapsed it. Jason left 2 estimates, one for a smaller section and one to replace the whole line. We decided to replace the whole line and install a backwater valve. We have had heavy rains since, and no problem with our drains.

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Company Response

Thank you, Michael. We will often offer 2 quotes, one to solve the immediate problem and one the guarantees a permanent solution. We are happy that we were able to solve your drain problems and hope we can help with any future plumbing needs.

Bruno  in
Bruno in
1 review , ON
10/10

Kitchen drain clogged

My kitchen sink kept clogging up. I would have a plumber over to clear it and a few months (or weeks) would go by and it would clog again. I decided to try ExpressRooter Plumbing to see if they could fix it permanently. Tony arrived the same day and started by clearing the drain. He then showed me how the drain actually was running uphill and would have to be re-done to make sure it didn’t happen again. I told Tony to go ahead and repair the drain, and I haven’t had a problem since. I wish I had called this company from the beginning. Thank you Tony.

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Company Response

Thank you, Bruno. If a problem persists, there is usually a good reason. We pride ourselves on looking at the root of a problem and offering a solution that works the first time.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ExpressRooter Plumbing

Plumbing, Drains, Drain Services

If customer service is important to you, you have come to the right place. ExpressRooter's experienced, professional, and courteous staff knows what it takes to get the job done right. We offer a full range of supplies and services that are customized and tailored to fit your specific needs. Services include waterproofing and emergency plumbing in Toronto, Mississauga, Burlington and Oakville.

CATEGORIES
Drain Services and Plumbing
SERVICES
Plumbing & Drain Services
WEBSITE
http://www.expressrooter.ca
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Discover, American Express, EMT
LICENSES
Master Plumber
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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