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90%
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Reviews by rating (past 12 months)
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Reviews for ExpressRooter Plumbing

Average customer rating:
9.7 10 (566 reviews)

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mmorri0527 in Toronto
1 review Mississauga, ON
10/10

We had used your company almost two years ago for some sewer work and were very happy with the job. When it came time to install a sump pump we called on your company again. We did have other companies come in and quote as well with some being similar in price and a few being substantially more. We decided based on our previous good experience we would use your company once again. We waited approximately a week and a half from the time we were quoted to the time the work was done, which worked out perfectly so we could adjust our work schedules to be home. So today, Jason arrived along with two plumbers to start the installation. Jason was great and explained everything and the two gentleman got to work. In less than 4 hours the work was completed. They tested the machine, it worked perfectly. They showed us the equipment and made sure we were happy with it. Priod to them starting, I was anticipating a mess with the concrete being broken up and the dirt taken out, but prior to starting they laid down blankets and when we went down to look at the finished product they had cleaned up the area beautifully. There was no dirt, no dust, nothing. We would strongly recommend Express Router to anyone who needs sewer work or a sump pump installed.

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Company Response

Hello mmorri0527, thank you for sharing your experience with us and Homestars. We are thrilled to hear of the great service provided by Jason and our team. We will definitely forward this to Jason as well. We are always here to help, please do not hesitate to contact us in the future. Thank you for choosing ExpressRooter Plumbing!

Ann  in Mississauga
1 review Mississauga, ON
10/10

We recently had a new granite countertop installed in our kitchen. The granite folks attached the undermount sink for us but told us we'd need a plumber to install the faucet and drains. They recommended ExpressRooter Plumbing. We called and made an appointment (the dispatcher told us to wait until two days after the sink was installed) and the plumber showed up right on time! Within a couple of hours we had a fully operational sink. The plumber was quick, friendly and cleaned up the area after. I will use ExpressRooter again.

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Hello Ann, thank you for sharing your experience with us and Homestars. We are happy to hear of the great service our team provided. We are always here to help! It was a pleasure working with you. Thank you for choosing ExpressRooter Plumbing!

Miroslav in Toronto
1 review Toronto, ON
10/10

My elderly mother's toilet had stopped working. It was one thing after another. We called ExpressRooter to come out to see if they could fix it. After discovering the toilet was 40 years old, the plumber recommended we go out and get a new one. Once we got the toilet, we called back and he came out to install it for us. My mom had a special raised seat on the old toilet that he removed and installed on the new toilet at no extra charge! After all was said and done, he also offered a 10% senior discount, and we hadn't even asked for it. You don't see customer service like this much anymore.

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Hello Miroslav, thank you for sharing your experience with us and Homestars. We are thrilled to hear of the great service provided by our team! We always provide efficient service to all of our customers and are always here to help. Thanks for the kind words it was a pleasure working with you. Thank you for choosing ExpressRooter Plumbing!

Rob  in ??????????
1 review Toronto, ON
10/10

My wife and I decided to finish our basement and wanted to put in a bathroom. We called Express Rooter plumbing who sent Tony over to discuss the project. Tony gave us great advice on the proper placement of the washroom, the drains we would need and the piping to feed the sink, toilet and shower. Tony wrote us a very detailed quote for the different stages of our reno. He had a crew come in to dig up our basement floor and put the drains in. After that he came and did the rough in for the 3 pieces. After getting other aspects of the reno done, Tony came back to attach all of the fixtures we had bought. We now have a beautiful, functioning bathroom. No more line ups in the morning! I highly recommend Express Rooter plumbing.

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Company Response

Hello Rob, thank you for sharing your experience with us and Homestars. We are happy to hear of the excellent service from our technician Tony. We always provide top of the line work. It was a pleasure working with you, please do not hesitate to contact us in the future. Thank you for choosing ExpressRooter Plumbing!

Walter in Richmond Hill
1 review Richmond Hill, ON
0/10

Called to fix valve. They didn't turn off water. Flooded condo. There is over 10000.00. in damage. Owner called my wife saying he's not paying for damages. Going to court. Do not use this company. Wrote to Mike Holmes to explain my story. It took almost 2 weeks to get a response from owner. Now there is mould because of all the water. My tenant have to move out while the work is done. I don't wish this on anyone. Mike Holmes should never endorse a company that does this.

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1 of 1 people found this review helpful.
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Johnny in Mississauga
2 reviews Mississauga, ON
10/10

On a Sunday @ approximately 7:00pm a water pipe decided it was time to let go. Fortunately I caught the situation early and manage to turn off the main water valve fairly quickly. My wife was in the process of cooking a meal for a large group and desperately needed water to make that happen. After a quick google search, I connected with John at ExpressRooter who put me at ease and said he would send somebody right away. Tony showed up in less than 30 minutes and fixed the problem in a matter of minutes! He was super friendly and very informative ... Gave me some great tips to avoid any future plumbing disasters.
Thanks for being awesome gentleman!:-))

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Company Response

Hello Johnny, thank you for sharing your experience with us and Homestars. We are thrilled to hear of the great service Tony provided. We are always here to help! We thrive in providing only high quality service in the plumbing industry. It was a pleasure working with you, please do not hesitate to contact us in the future. Thank you for choosing ExpressRooter Plumbing!

Maria B.E. in Toronto
1 review Toronto, ON
10/10

Excellent service. Quick and resourceful. Mark D, skilled plumber helped with the planning process of a complete replacement of shower set, turns out he manage to fix my shower! Saved me more money. Service fee is worth the service provided.

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Hello Maria, thank you for sharing your experience with us and Homestars. We are thrilled to hear of your great experience with our plumber Mark. We will definitely forward this review to him. It was a pleasure working with you, do not hesitate to contact us in the future. Thank you for choosing ExpressRooter Plumbing!

Private User
1 review Toronto, ON
6/10

I called three firms to get our 100 year plus old clay drain replaced. We had some root issues and thought the clay pipe was cracked in a couple of places. Express Rooter quote was the lowest of the three so we chose to go ahead with them.

Not the most organised and nor were they good at informing the homeowner of what to expect. A four or five day job by the estimator turned out to be 14 days. Ok some of that due to rain but some of that delay was due to lack of planning.
Surely you would call out Toronto Water to turn off the water supply before you got that stage in the work and possibly knowing they would have problems with getting it turned off.

Also did not tell us how much soil would need to be piled up in front garden. It would have been nice to have a heads up and then we could have moved plants and shrubs - instead they are no longer.

Also it seems that the homeowner is supposed to be there when the water is turned back on. Express Rooter could do a quick check sheet for the client. Instead I have to hang about for Toronto Water for up to 8 hrs.

The onsite crew worked hard and had to dig deep to find the connections. They did a pretty good clean up job afterwards.

No complaints about the onsite crew - I just think the main office could do a better job of liason with the client. Still waiting on the backflow reclaim paperwork.....

Perhaps Martin is doing too much TV ?

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Company Response

Hello, thank you for sharing your experience with us and Homestars. We are happy to hear of your great experience with our crew. We at ExpressRooter Plumbing take pride in the work and services we provide. We do not rush any of our projects nor can we control unforeseen weather conditions. We always ensure our work is completed correctly in a timely matter so our customers do not have future hiccups. In regards to being onsite when the water is turned back on this is a City / Region requirement. If you still haven't received all the necessary paperwork for the subsidy rebate please contact us at 416-233-2660 or by email at [email protected] We are always here to help. Thanks again for your feedback, and thank you for choosing ExpressRooter Plumbing!

Alex W in ??????????
1 review Mississauga, ON
10/10

We came home to find water leaking through our light fixture into the dining room. We used Homestars to find a reliable plumber and found ExpressRooter. We contacted their office, who accommodated our work hours by sending someone at the end of the day. Chris arrived and quickly figured out it was our upstairs toilet leaking. He removed and reinstalled the toilet with a new wax seal. He was quick, efficient and very friendly. I would definitely recommend Chris and ExpressRooter.

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Company Response

Hello Alex, thank you for sharing your experience with us and Homestars. We are happy to hear of the excellent service Chris and our team provided. We thrive is quality workmanship, customer service, and professionalism. It was a pleasure working with you, please do not hesitate to contact us in the future. Thank you for choosing ExpressRooter Plumbing!

9/10

Had a slow flushing and refilling toilet and could not unclog it myself. Called Express Rooter - very friendly on the phone - arranged an appointment and had Chris come in and unclog it. Chris was courteous, positive, knowledgeable, very competent and extremely helpful - it turned out to be a minor issue (but still needed professional help!) and I appreciated the professionalism and the advice he gave me (for this and other plumbing issues)!

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Company Response

Hello, thank you for sharing your experience with us and Homestars. We are happy to hear of the excellent service Chris and our team provided. No matter the size of the job we are always here to help. It was a pleasure working with you, please do not hesitate to contact us in the future. Thank you for choosing ExpressRooter Plumbing!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ExpressRooter Plumbing

Plumbing, Drains, Drain Services

If customer service is important to you, you have come to the right place. ExpressRooter's experienced, professional, and courteous staff knows what it takes to get the job done right. We offer a full range of supplies and services that are customized and tailored to fit your specific needs. Services include waterproofing and emergency plumbing in Toronto, Mississauga, Burlington and Oakville.

CATEGORIES
Plumbing and Drain Services
SERVICES
Plumbing & Drain Services
WEBSITE
http://www.expressrooter.ca
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Discover, American Express
LICENSES
Master Plumber
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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