Furnace King Home

Heating & Air Conditioning
Mississauga ON L4X 1K5
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Reviews by rating (past 12 months)

Reviews for Furnace King Home

Average customer rating:
9.7 10 (170 reviews)

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May in North York
May in North York
3 reviews Toronto, ON
10/10

Incredible long term customer service!

My 13 year air conditioner failed during the July 1st weekend heat wave. Furnace King sent Joe and Michael to put in a new Amana A/C after Sandeep (sales) carefully determined what I needed. Everyone was incredible and really took customer service to the next level. Joe took the time to install a hard duct for my humidifier, replacing the flimsy soft duct from the previous installation. Furnace King has been sending Claudio as my service technician over the last 6 years and his work has always been amazing. This is the first time they've installed new equipment for me and the quality of the workmanship is outstanding. I've had contracts with larger companies over the years and this smaller company takes excellence seriously...if you are looking for a top notch company with reasonable prices that cares about their customers year after year, call them.

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Company Response

Thank you for your review May. It means a lot to hear how happy you've been with Claudio over the years, and I'm glad Sandip and Joe also lived up to your expectations for service with our team. I know you have a lot of options when it comes to servicing your furnace and AC and we've appreciated the opportunity to work with you for the past 6 years. we are 100% committed to continually living up to the high expectations you have set for our service. Thank you again for choosing Furnace King! Sincerely, Anthony Damiani

Private User
Private User
1 review Mississauga, ON
10/10

Sandip is the best .....

My furnace, A/C and water tank needed replacing after 25 years. Did my research on Homestars and spoke to different companies. Decided to go with Sandip from Furnace King. I am very satisfied with his service and have been referring others to use this company.

1 of 1 people found this review helpful.
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Company Response

Thank you for your review. A referral is the best compliment you can give us and we promise to live up to your recommendation. I'm glad you are happy with your new furnace, AC, and hot water tank. We look forward to keeping you happy and comfortable for the years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Reza in Mississauga
Reza in Mississauga
1 review Mississauga, ON
10/10

Furnace and AC Replacement

I had Sandip come in on a weekend to give me a quote. He was very professional and provided me with a lot of details to make the decision making simple. I was very pleased with their service. The guys came in on time and did the replacement for my furnace and AC and all the tests very professionally. I would highly recommend their services

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Company Response

Thanks for your review Reza. It's great to hear how happy you are with your new furnace and AC. Your recommendation means a lot to us, and we are all committed to keeping you happy for many years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Glen in Toronto
Glen in Toronto
1 review Toronto, ON
10/10

Outstanding sales and customer service experience!

I started to research what was necessary to replace our 17 year old furnace and ac during the summer of 2017 but decided to wait until early 2018 to make the purchase.

I got quotes from four reputable HVAC companies. Three I had dealt with previously. I also chose not to include another well known company as they had just changed ownership and I was not sure about their future. All quotes came with some type of a guarantee of a quality installation. Given, I have a technical background, had done sales in the past and have taught both University and College, I just didn't feel 100% satisfied with either the sales experience or having a guaranteed of a high quality installation.

I started my search again on Homestars and came across Furnace King. I kept reading and reading lengthy reviews from customers that kept referring to Sandip, so I reached out to them and they immediately responded to setup an appointment.

Sandip was here exactly at the time we agreed to. He was polite and proceeded to first understand what we wanted and then presented the various options and the benefits of each one. He also gave me a Certificate that said Furnace King guarantees satisfaction. I was a bit weary about this as many companies say the same thing.

I went back to the other HVAC companies to get comparable quotes on the brand Furnace and AC I was considering. I decided that I felt that Sandip was the most credible and asked him to meet with me again. Sandip has an Engineering background so he understand the mechanics. He is also well spoken and was focused on getting us the products that we wanted at a fair price, so I signed the deal.

Within two days they installed the Furnace and had to return another day to install the AC as it was too cold that first day. They returned and installed the AC and here is where it gets interesting.

When they installed the AC the days had begun to warm up but the AC just didn't appear to be cooling properly. I texted Sandip and within a couple hours he arranged for a technician to check the unit. They found a minor issue and adjusted it but the unit still was not cooling. So I texted Sandip again. Shockingly he responded almost immediately!

Sandip then arranged for a senior technician to come within a day to check the system. After conducting a complete assessment - truly very impressive, he determined that unit could possibly be defective. Once again I reached out to Sandip just before a long weekend and he said he would contact me on Tuesday.

Tuesday rolled around and he followed up by email explaining that he had discussed the matter with the senior folks at Furnace King and they agreed to switch the AC and also reposition it.

In the end, they replaced and repositioned the unit and ultimately, not only is the AC cooling like it should, we are very very satisfied with how the stituation has handled professionally! At no time did I feel like I was being ignored. Sandip is a perfectionist and wants his customers to have an ultimate sales and customer service experience. He and Furnace King proved that, as every time I reached out to him with either a question or concern he answered within hours if not within minutes.

I absolutely recommend Sandip and Furnace King 150% and even if you already have quotes from others, reach out to him even if it is just to get another opinion, I think you will be amazed!

I now have him listed as Sandip King in my phone :)

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Company Response

Thank you for your review Glen! It's great to hear how happy you are with Sandip, and the rest of our team. I'm happy we were able to live up to your expectations. I know you have a lot of options when it comes to replacing your furnace and air conditioner, and it means a lot to know that you chose us after considering a number of different options. We are all committed to keeping you as happy as you are right now for many years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Stan in Georgetown
Stan in Georgetown
1 review Halton Hills, ON
10/10

Furance/air conditioner replacement

Firstly, we found Sandip (our advisor) very helpful in evaluating our needs and explaining the available possibilities and not trying to oversell us. Then, the taking care of arranging a "home energy audit" was very much appreciated. The Installers arrived at the prearranged time and worked non-stop until the job was completed, They were friendly, polite, and to our experience very efficient. They took time to explain the equipments' operation and answered any questions we asked. When completed, they carefully cleaned everything up. We are very pleased with Furnace King's staff - and the services/work carried out.
Thank you

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Company Response

Thank you for your review Stan. Hearing how happy you are with how our team handled the replacement of your furnace and AC is one of the best compliments we can receive. I'll be sure to share your thoughts with them. We are all committed to providing you the same high level of service for the years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Jill  in Mississauga
Jill in Mississauga
1 review Mississauga, ON
10/10

New furnace and tankless water heater

The installers came when they said they would come and the whole job was completed within one day. My basement was left clean and tidy when the men left. An adjustment was needed to the furnace to enable more heat to come into the furnace room; this was accomplished quickly and willingly. The equipment is working well and I have no complaints.

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Company Response

Thank you for your review Jill. It's great to hear you are happy with the new furnace, and that the team was able to make the experience a good one for you. We all look forward to keeping you happy for the years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Jeff in Toronto
Jeff in Toronto
1 review Toronto, ON
10/10

Furnace, AC and Tankless

Had FK install high efficiency, two stage Amana furnace and AC unit. Wasn't sure about the tankless, but Sandip sold us on it and he was right. Bosche tankless. Feels high tech. Yah you have to wait a bit longer for hot water, but after a bit that will be normal to you. I just hope it is reliable well into the future. Sandip's service was top notch. He's a well-informed individual. Made us feel very comfortable and left us without questions. Mike did the install. Looks very well done. Showed us everything we need to know. Will have to wait until winter to really judge the new furnace though. Overall, I am very satisfied with Furnace King and would definitely recommend.

Maybe you could save $1000 or more by going with a smaller company or independent HVAC person, but not having to worry about anything was $ well spent, and why not, this is arguably the most important system in your home! Thank you Furnace King!

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Company Response

Thanks for the review Jeff. It's good to hear how happy you are with the process of replacing your furnace, AC and water heater. I'll be sure to let the team know how happy you are with everything so far. We are 100% committed to keeping you as happy as you are today for many years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Rob and Joanne in Oakville
Rob and Joanne in Oakville
1 review Oakville, ON
10/10

Installing a new furnace

Our furnace stopped working April 17 and Sandip came to our home April 18 to quote us on a new furnace. He was very professional and extremely knowledgeable about the products. He was understanding of our needs and the rush to have a new furnace put in. This happened during the freak ice storm and it was very cold.
He totally came through and our new furnace was installed by wonderful gentlemen who knew exactly what they were doing. Sandip promised he would call during the installation and afterwards and he kept his promise. Thank you to all the Furnace King employees. Great job!!!!!
We would recommend your company to everyone. You rate a 10 for sure!!!!

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Company Response

Thanks for your review Rob and Joanne. I'm happy we were able to help you get your heat back up and running during the ice storm. Your recommendation is the best compliment we can receive, and I'll be sure to share how happy you are with the entire team. We all look forward to keeping you happy for the years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Frank in Brampton
Frank in Brampton
1 review Brampton, ON
10/10

Trane Furnace and Humidifier purchase and Installation

I am completely satisfied with the knowledge of the Salesperson who came to my house and who has extensive knowledge of the heating and Air Conditioning Industry. He explained to me my various options and assisted me with selecting the appropriate system for my home. The installation team did a great job. They showed up on time where very respectful and left the area nice and clean. I would recommend Furnace King to anyone who's in the market for a Furnace or Ar Conditioner.

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Company Response

Thanks for your review Frank. Your recommendation means a lot to us. I'm happy to hear how pleasant our team was able to make the experience of replacing your furnace and humidifier. We all look forward to keeping you as happy for the years to come as you are right now. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Private User
Private User
1 review Brampton, ON
10/10

Furnace

Sandip and the team at Furnace kings have been above excellent. From deciding on the right product and then to the install they have made the process easy and seamless. Very professional

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Company Response

Thank you for your review. I'm glad to hear how happy you are with the team and your new furnace. We look forward to keeping you happy for many years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace King Home

Furnace King

With over 40 years experience, we offer you our commitment to superior home heating and air conditioning service: from personalized home comfort design to our selection of high-efficiency products, backed by the best guarantees in the industry.
-Heating, air conditioning, cooling, furnace, ac, central air, duct cleaning, air quality, humidifiers, filtration, HEPA, tankless hot water, home comfort, fireplace, HVAC, heating ventilation and air conditioning, emergency service, thermostat

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Air Conditioners, Furnaces, Air Filtration, Humidifiers, Tankless Water Heaters
SERVICES
24/7 Emergency Service. Installation, Maintenance, and Repair of: Air Conditioning Systems, Heating Systems, Air Filtration Systems, Humidifiers, Gas Fireplaces, and Tankless Hot Water Systems.
BRANDS
Amana, Trane, Rinnai
SPECIALITIES
All Residential heating and Air Conditioning needs, Air Quality and Energy Efficient Home Comfort.
WEBSITE
http://www.furnaceking.ca
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, Amex
LICENSES
Gas Fitters and Refrigeration License, Master Business License
MEMBERSHIPS
HRAI, TSSA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 Year Parts And Labour, and 2 Year No Frustration Guarantee On Furnaces and Air Conditioners
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.