The entire Furnace King team was fantastic! We couldnt be more pleased with the quality of both the products and services.
When our furnace was tagged for a cracked heat exchanger during a routine maintenance, a friend referred me to Sandip. He picked up my initial call right away and thoroughly explained everything to me while answering all my questions, as I debated replacing the heat exchanger vs. purchasing a new furnace. Sandip just provided really insightful information from years of experience (no pushy salesmanship tactics at all).
The next day (which was a Saturday, too), Sandip came to our home and took a look at the existing system. We went through different options and scenarios, again with Sandip explaining everything in a very detailed manner while answering our many questions. After weighing our options, we ultimately decided on a new furnace and A/C, and Sandip scheduled this to be installed by his team on Monday. Again, he did not pressure us into anything and did not try to upsell us on anything we didnt need.
On Monday, the team was promptly on time and got to work. Right away, It was apparent how professional and experienced they were. Junior, Conrad, and Kyro were all great amazing work! New furnace and A/C installed in a really clean and efficient manner. Both look great. We also love the built-in humidifier and are excited for the upcoming duct cleaning that Sandip arranged for us. The team also did a bunch of extras for us at no additional cost: cleaning up everything thoroughly, including taking some extra large waste (old carpets that were in the furnace room + old satellite dishes that were mounted outside by A/C unit), installed and setup our new smart thermometer, helped me with a tricky basement vent that was out, and again answered every single one of our questions, sticking around until we were 100% satisfied.
Thank you to the entire Furnace King team! Sandip, Junior, Conrad, Kyro it is evident you take great pride in your work and the quality speaks for itself. Amazing job!