After being burned by another contractor, Sureloc and a nightmare experience we were guarded with finding a contractor to finish our front and back yard project(s) which they had abandoned.
From the first scoping call with Karla to the handshake and final payment on phase 1 of our project - we have had nothing but a 10+ star experience from the entire Duralock team.
The owner, Tony took the time to come by with Karla before quoting us to have a look at our property and give an honest and professional assessment on how the project had been left.
Karla was highly communicative, frequently connecting over email, text and phone which provided a great deal of assurance to their commitment to us. She was always early for every meeting and well prepared. Her authenticity is clear through every interaction and she made sure we weren't pressured to make design decisions without taking our time or stressing out further.
We even had a fairly significant stone option change in the front (which required changing stone they had just laid down after I changed my mind) and Tony signed off on it without issue.
The assigned crew was prompt, efficient and very professional. We had Danny, Calvin, Ryan and Damian on site. They are all hard working with strong work ethic and high standards to having the project done right; carefully laying down stone, stepping back and being mindful of smart design and placement. They cleaned up the job site meticulously at the end of each day, not just at project finish. Danny personally made sure to walk my husband through the progress and ensure he was informed and satisfied.
We've been so impressed from start to finish, and we are having them return again for phase 2. Well worth the investment. You get what you pay for, go with someone you can trust!
- Company Response
Wow, this definitely was a team effort. It was a pleasure working with you on the completion of the front of your home. I know the guys will appreciate hearing those kind words, they work extremely hard to make sure our clients are 110% satisfied when we are finished, the end product speaks to their hard work and dedication.
I cant wait to continue to Phase 2, looking forward to continuing working with you to create that backyard oasis that you and your family waited patiently for. You know what the say...Great things come to those who wait (or something like that).
Thank you again, and can't wait to get started. See you in a couple of weeks.