Reliance Home Comfort

we were very impressed with nima and the consulatation he gave us for our new furnace and ac rental. he wasn't pushy nor did he try to talk us into anything we didn't need. he was helpful in helping us understand the per month costs and what they covered as well as explaining the rental agreement. install was amazing. the installer came on time and were so efficient with the work completed ahead of schedule. overall we are so happy with reliance and the employees who have represented reliance to us.

Daniel and Kory, the two reliance installers were professional, polite, and very efficient. Daniel is obviously very experienced and knowledgible. They were very tidy and cleaned up after themselves. They represent Reliance very well.

Wolf and John showed early, worked non stop for 7 hours to remove the old HVAC and install my new SmartAir 1000 furnace and air conditioner. Totally happy with their work. It showed it was not their first installation.

Woke up to no hot water! Called and was helped by a very pleasant person (forgot her name) and Allen was the technican who arrived on time, very nice & polite, able to fix the problem quickly. Told me what was going on and left everything clean. I really appreciated all of the support and great service I received.

Purchased a house 2 years ago with a Reliance water tank rental, and took over responsibility for the rental. Soon after moving into the house, we noticed we had yellow/rusty hot water. When we called the service repair tech came on site within 24 hours and replaced the anode, showing us the old one that was rusted out and nasty. We had clear water for about a week, then it started to get yellow again. When we called back we were told that we likely needed a new heater, but that we would have to pay to have it installed unless the old one had "failed". Oh, Ok. I guess we just became second rate customers who get the yellow tank and have to wait until we have a blow-out to get service.
Well, tonight I am away on business and got a call from my wife saying that the tank was leaking all over the basement floor. I was able to tell her where the tank shut-off valve was, but it didn't stop 60 gal of water from leaking out all over the basement. When I called the 1-866 # for "24 hour emergency service" I was told a technician would call and arrange a visit within 3 hours. When I got the call, I was told the earliest he could come would be tomorrow morning. So much for 24 hour service. I was also told that while, yes, a new tank would obviously be needed, it would still cost us $156 to install it as the vent pipe is not covered, only the tank. If you go to Reliance's website for water heaters, it advertises that "ALL parts and labour" is covered (emphasis by Reliance, not me). So much for that promise. The technician told me that Reliance often waves that fee if you call and complain enough, (what? Why is it up to me to call and whine to get what you promised me in the first place?) so I called the 1-866 # back and was told to talk to the service department in the morning. Again, so much for 24 hour service. Next time, get a machine to answer to tell me to call back in the morning, then lower my rates. Very, very, very disappointed. Reliance let me down in every aspect that I was expecting to have them help me. I could have saved my monthly fee in a savings account; it would have paid for two new tanks by now, including a warranty and installation. I've paid my bill every month, on time, in full for 2 years, and two thirds of the time I needed you, you let me down, Reliance.
I will give you the chance to make this right. If you do, I will remove this rating, if not, this rating stays up here, and I stop being your customer and make sure everyone I know hears how you took our money then screwed us. March 20, 2014.

Joey D./0977 responded to replace leaking water heater. Courteous, professional and meticulous. Patiently explained differences between old controls and new tank. A pleasure to have in my home. Thank you Joey!

I would like to thank Brian from the Sudbury office for calling us before Christmas to see if we were satisfied with our
on -demand water heater. We shared with him at the time that we experienced some problems with our new high efficiency FRIGIDAIRE dishwasher since we changed to the on- demand water heater. We were never advised by either Reliance or Lowes, the store where we purchased the FRIGIDAIRE kitchen appliances, not to use jell pack soap in the dishwasher if we had an on- demand water heater. As a result our dishwasher broke and we incurred the cost of a certified technician and parts to fix the dishwasher. Reason being, the water does not get hot enough with that system to dissolve jell packs. Brian advised me that if I could get the certified technician to confirm our findings in writing they would compensate us for the costs incurred. Brian called yesterday to confirm that he received the report from the technician and that we would be refunded accordingly for the costs incurred. And for that we are very greatful, Thanks again Brian firstly for the client service call before the holidays and then for the follow-up to our concerns. Kindest regards. :)

Giancarlo and Wes came and installed a new water tank for me today. My old water tank was leaking and giancarlo found a crack in the vent, which was replaced as well. Thank you for your friendly smiles and hard work.

Had an issue with our mix valve on our hot water tank. Bradley Starratt came and explained everything openly and gave me all my options. What an amazing tech! Made sure everything was working perfectly before he left. Would definitely recommend him to anyone that needed an honest technician, and not a salesman.

Hi, We are very pleased with the replacement of our water heater on March 20th 2014 at 12:00 by Joey D. 0977 . Quick service, on time, excellent communication by text and phone, excellently installed and friendly service. Probe,em solved matching pipes, wall connections etc to 13 year old heater that was replaced. Thank you