Reliance Home Comfort

Purchased a house 2 years ago with a Reliance water tank rental, and took over responsibility for the rental. Soon after moving into the house, we noticed we had yellow/rusty hot water. When we called the service repair tech came on site within 24 hours and replaced the anode, showing us the old one that was rusted out and nasty. We had clear water for about a week, then it started to get yellow again. When we called back we were told that we likely needed a new heater, but that we would have to pay to have it installed unless the old one had "failed". Oh, Ok. I guess we just became second rate customers who get the yellow tank and have to wait until we have a blow-out to get service.
Well, tonight I am away on business and got a call from my wife saying that the tank was leaking all over the basement floor. I was able to tell her where the tank shut-off valve was, but it didn't stop 60 gal of water from leaking out all over the basement. When I called the 1-866 # for "24 hour emergency service" I was told a technician would call and arrange a visit within 3 hours. When I got the call, I was told the earliest he could come would be tomorrow morning. So much for 24 hour service. I was also told that while, yes, a new tank would obviously be needed, it would still cost us $156 to install it as the vent pipe is not covered, only the tank. If you go to Reliance's website for water heaters, it advertises that "ALL parts and labour" is covered (emphasis by Reliance, not me). So much for that promise. The technician told me that Reliance often waves that fee if you call and complain enough, (what? Why is it up to me to call and whine to get what you promised me in the first place?) so I called the 1-866 # back and was told to talk to the service department in the morning. Again, so much for 24 hour service. Next time, get a machine to answer to tell me to call back in the morning, then lower my rates. Very, very, very disappointed. Reliance let me down in every aspect that I was expecting to have them help me. I could have saved my monthly fee in a savings account; it would have paid for two new tanks by now, including a warranty and installation. I've paid my bill every month, on time, in full for 2 years, and two thirds of the time I needed you, you let me down, Reliance.
I will give you the chance to make this right. If you do, I will remove this rating, if not, this rating stays up here, and I stop being your customer and make sure everyone I know hears how you took our money then screwed us. March 20, 2014.