Reliance Home Comfort

I would like to thank Brian from the Sudbury office for calling us before Christmas to see if we were satisfied with our
on -demand water heater. We shared with him at the time that we experienced some problems with our new high efficiency FRIGIDAIRE dishwasher since we changed to the on- demand water heater. We were never advised by either Reliance or Lowes, the store where we purchased the FRIGIDAIRE kitchen appliances, not to use jell pack soap in the dishwasher if we had an on- demand water heater. As a result our dishwasher broke and we incurred the cost of a certified technician and parts to fix the dishwasher. Reason being, the water does not get hot enough with that system to dissolve jell packs. Brian advised me that if I could get the certified technician to confirm our findings in writing they would compensate us for the costs incurred. Brian called yesterday to confirm that he received the report from the technician and that we would be refunded accordingly for the costs incurred. And for that we are very greatful, Thanks again Brian firstly for the client service call before the holidays and then for the follow-up to our concerns. Kindest regards. :)