Reliance Home Comfort

Hot water not available,we called reliance and we had a great help from one of your technician named Gurmeet,he found the trouble right away and fixed it withouth difficulty best service done!Thank you so much!

Once service person arrived he was excellent, informative, knowledgeable, friendly and professional.Peter #5278. Hard to get to that point though. LONG process. Had originally asked for this service of air conditioner thinking I was covered by monthly fee. Girl on phone booked appointment and service person serviced furnace. Called back and got rude person who told me I was not covered and would have to pay for this. I understand this, but why was appointment booked for air conditioning service if I was not covered and then furnace looked at? Customer service rep very condescending. Finally asked for supervisor. She called back the next day, but I was in the shower. Said she would calll the next day at same time. I waited 2 weeks and no call. So I called back. They didn't seem concerned that a pronmise was broken. Finally spoke with a supervisor again who was not nice at first, but finally understood my issue. I wasn't originally asking for anything but an apology and the correct service, but after all the inconveniences and rude reps, I asked for one month free service. Supervisor said she couldn't do that and then after I explained myself, she offered to do that???? So, hopefully I get the one month free. She did go back to original phone call to see that I did ask for air conditioning service and furnace service was booked. I shouldn't have had to get forceful and almost nasty to get what I wanted in the first place. Then a new appointment was booked. It was booked for a Wednesday between 10 and 2. After 2, there was no phone call until 5pm when Peter said he would be there shortly. Why do they book this time slot? Then not call when they can't make it and send someone 3 hours after the final window had passed? Not professional. I had arranged to have my daughter at home from 10 to 2 which was an inconvenience to her. I was home by 5pm to meet Peter. Again, he was fabulous! Finally a nice end to a frustrating situation which should have been very easy.

Jason was very nice and professional. He knew what he was doing and fixed our problem quite efficiently.
He also let me know about the fee to protect our furnace and air conditioner.

I received prompt and timely tune-up service for my furnace and air conditioner. Specifically, I received next day service and was provided with exceptional and personalized service by Robert Maclean.

Betty in sales was very informative and courteous and Installation guys were amazing. The install was quick and flawless. However I have not received my rebate as of yet and I am missing the logo cover on my Central Air unit.

The technician (Craig) showed up on time and was very professional and accommodating. He checked and resolved the issue in no time and also identified other issues to be resolved . He is very knowledgeable and I definitely recommend Reliance and specially Craig for you next job.

we install tankless unit a month ago and since then we are having problem with it. I called reliance home comfort to fix it since it was a rental unit. 5 of their technichian came and the problem was still not fixed . Today Gurmeet came to fix it and he checked the manual and found their was installation error. He explained me that because of long venting there are switches to adjust for tank to work good. Gurmeet was professional and also inform about new products.

We called first thing in the morning and within 2 hours, Dave O was at our door. He went right to work to find the problem why we had no air conditioning. He we very polite, professional, and efficient. He fixed the furnace and the air in record time. He even cleaned up and disposed of the little mouse that was the cause of our trouble...He answered a couple of questions I had about the function of the furnace and was on his way. I was very happy with Dave... He knows his stuff!

Although I was on "hold" for 35 minutes, twice, I managed to get someone booked to service my water heater which died the next morning at 8am. Just a customer service tip on that, how about having the option to "leave your name and phone number" so home reliance can call you back rather than spend so much time on the phone wondering, when the music runs out, is anyone out there?
But, Dave Stewart the technician was excellent, very informative, giving me very good tips, booked a free re-installation of new water heater same day. Because I rent, and the flu was done, they replace for free which is great news. Dave took the time to explain my options so I can understand what happened, etc. Also gave me some good tips on how to "work the system" on tuning up my air conditioner...so I took that advice too. I took the $17 a month plan, because my a/c needs tuning...and repairs would be included, and I need that. Then I can decide later if I want to get a more efficient one, or cancel this plan anytime, any month. Dave was genuinely nice, and I felt like he was someone who gave me the lowdown on everything, and was acting in my best interest. Thanks Dave! He also gave me some coupons worth $100-$250 towards an a/c if I want to get a new one, and explained how it can save on my hydro bills in future. So when I am ready to change it, I can use the coupons. Very hard to have trustworthy people in the service industry that will tell you the truth. Dave the technician was great. I did not pay a thing, to get the water heater replaced...other than a rental fee.) So thank you.

In the morning we didnt have any hot water, so we called reliance. The technician Mohammed Wasay was professional and had found and fixed the problem in under 20 minutes. He explained to us the reason for malfunction and what could be done to prevent it from occurring. Overall, the service was excellent.