Reliance Home Comfort

Tommy Gianitsoplos made an in home visit to discuss the upgrade of my ageing heating and cooling system. His presentation was thorough and highlighted the benefits of upgrading and overall efficiencies to be expected. I believe that with his help the correct decision was made. His follow up call on the day of installation was appreciated.

After purchasing a new furnace in the Fall of 2013, our Air Conditioner wouldn't start. A call to Reliance brought Adam Suthers promptly to our door. Adam solved the problem immediately, the A/C had never been tested when the furnace was installed. Adam also made several helpful recommendations about our unit. Thank you Adam for a job well done!

This error has been corrected I thank the company very much for all there help in correcting this I will recommend you to others in the future. Thank you Glen

On a warm and humid day in late may, our AC did not start. I checked everything i could and then called Reliance. they were prompt to respond , came on time and fixed the issue which was a disconnected connector within furnace. No charge service. Kudos to serviceman R. Knicely. (1568)

I do not know why it should be so difficult to contact Reliance when I have a service breakdown. I have been on the phone for over an hour now! I do not know if Reliance considers Tuesday at 8.00 p.m. peak hours for service calls.

I had the run around from Reliance on May 23, 2014 where a techncian was scheduled to arrive between 7-11am. I called customer service seveal times after 12pm only to keep waiting for the technician!! At 2pm, I recieved a call from Naresh (Paul) apologizing for being late on behalf of the company and that he would be at my place in 1 hour. It was 3:30pm and still no one showed up. I then called Naresh back and asked what happened? Naresh apologizing again, told me that he was removed to service someone else and that he was cancelled for my Service and that another Technician Frank was suppose to take his place?!!! Naresh had no idea why that was done... it was 4:30 pm and NO Frank from Reliance ever showed up and no call ????!!!!!! Very Fustrated I was as I wasted a whole day waiting for NOBODY from RELIANCE. I called customer service and out of courtesy (unlike Reliance), told them not to send technician and rescheduled the appt. for May 26, 2014 between 7-11am again.
This time a total different experience happened!! Got a call from Naresh (Paul) at about 7:45am telling me he was on his way to be at my place in about 10-15min... He showed up at 8am in a very friendly and polite manner. He was asking all the right questions about the service he was attending too and solved my problem!!!! I was soooo Grateful for his work !!
Naresh (Paul), I THANK YOU VERY MUCH for your incredible and professional service.!!!!!!!! In Future, If i need service again (hopefully not) I would like to request you as the Technician of choice...

great job, fast service, great job, fast service, great job, fast service, great job, fast service, great job, fast service, great job, fast service, great job, fast service, great job, fast service,

I was in need of advice with regard to a furnace humidifier. Jason Rowe from the sales dept. Came over and was very helpful, knowledgeable, honest and professional. In fact he noticed right away I actually had and exhaust problem on my hot water tank which had the potential to be quite dangerous with carbon emissions. He turned off the gas/electricity to the tank and arranged for a service call the next day. As a single girl who knows nothing about HVAC stuff he was very honest in not taking advantage of me which was greatly appreciated. In the end I did purchase the humidifier and am grateful for the honest experience.
Thanks again Jason!

This is my first year dealing with reliance. I was always renting tanks from enbridge and I must say your service is excellent. Response is so incredibly fast and everyone of your service techs have been great. Of late we had the pleasure of dealing with Matt Santos. He was knowledgeable polite most helpful and a pleasure to have In our home. I rate this young man a 10 out if 10. Thank you for being a company that actually cares about old fashioned customer service.

Hot water not available,we called reliance and we had a great help from one of your technician named Gurmeet,he found the trouble right away and fixed it withouth difficulty best service done!Thank you so much!