Reliance Home Comfort

I am writing this review to warn the public about Reliance's worry free program and the need to cautious when entering an agreement with this company. In my opinion, the worry free insurance you buy is only worth the expense when you stay with the program for the equipment's useful life or if it breaks down unexpectedly beyond its warranty period. If you move and the buyers of your home do not agree to assume the rental agreement you will naturally be required to buy out the residual value. Reliance does not address this potential issue issue when they come to discuss the advantages of their program. They only focus on the current incentives such as energy program rebates. They also fail to advise you that they mark up the product value by a minimum of 300% and focus only on the aspect that they perform regular maintenance which is covered through rental agreement. I sourced out the products installed (furnace and air conditioner) and they retail for a total of approx $2500. It will cost $8800 to get out of the program.

We had Jonathan Cain come into our home to have a look at our leaky hot water tank. He was able to diagnose the problem as a cracked drain valve and repair it within 10 minutes. He was professional, courteous and very polite. I would certainly request him by name if we need service in the future.
We received service the same day we called and within the outlined time frame given. Very satisfied and happy with both the phone call to report the problem as well as the service by Jonathan Cain.

our hot water heater had stopped working. we called for service.Saleem showed up within the hour. He looked over the water heater and told us the problem and fixed it right away.we are very pleased with the service.

My sincere thank you to Ken #750 who provided the best service call I have ever had from any company. This man was pleasant, interested and took his time to ensure every single thing was done and explained. He was a fabulous knowledgeable teacher who taught me a great deal, explaining everything to support his answersl!! I have never been so satisfied with a service call charge as I am with this one. Reliance~ I hope you realize and recognized what a gem of an employee you have here....Ken I fully appreciate you and your expertise with the air and that 'squeak' in the furnace, your attention to the job and the homeowner provides that old fashioned service we so rarely find anymore.

Robert Maclean was on time and very friendly. His behaviour was very professional and resolved my issue in a timely manner. I am very happy to have purchase this service/ protection plan and most thankful to Reliance for sending such a courteous service technician.

I've had nothing but fast, honest, and accurate service from Reliance. I rent their products, and have the peace of mind knowing that if something breaks down, someone will be there to take care of it as soon as possible, and will fix or replace it with quality parts. I will recommend them to everyone!

Rob fixed my air conditioning.It hasn't been working for a few day now so we called in. Rob did it fast and there were no problems after he left. I would like to thank Rob for making my air conditioning work.

For the past eight years we have been using Reliance home comfort (Union Energy) for our service on our air conditioner and furnace. We have always been very pleased with the thoroughness and personal attention your Manger (Matt Smith) and Technician (Angelo) has given to our requirements. Please convey to your entire crew our gratitude. Sincerely Gary Macri

Water heater was not heating the water only cold water was working and Bradley Starratt fixed it was very satisfied with his work. He was very friendly and helpfull with this sesuation.

I pay for the comfort protection plan through reliance. My air conditioner had a leak and I placed a service call. Reliance sent out someone they sub-contract the work to and he arrived the next day. Without finding the leak the sub-contractor refilled the refrigerant in the system. Needless to say it leaked out again within two days. The sub-contractor was rude to my wife and did not do his job properly!! After numerous calls to customer service I had a reliance technician by the name of Michael come and do a fantastic job to fix my system. He was polite and helpful. Due to my numerous phone calls to the conflict resolution department and a woman by the name of Dawn who was VERY unhelpful and showed no concern at all, I was put into contact with Michael's manager Matt Smith. Matt was extremely helpful and courteous in rectifying my problem and assisted greatly in making things right. I am extremely happy with the actual reliance employees that have come to my house, Michael, Dave, Adam, and Nathan. They were all extremely polite helpful and professional, and the manager Matt Smith was very helpful and was the first person I talked to from reliance that actually showed concern for my situation. I am very disappointed in the "conflict resolution department" especially Dawn who showed no concern what so ever and made me feel like I was being a burden to her rather than a paying customer!! I will not have a sub-contractor back in my home and will insist on a reliance technician every time!! Thanks again to Matt and especially Michael for the hard work they did to rectify my situation.