Reviews

10/10

I called this company and they sent a person over the same day...from London Ontario who happened to be in the area. He knew exactly what was needed. They returned for the installation, which was completed speedily and perfectly. It has been three years now, and it is one of the best purchases I have made. This screen system is very pleasant to use, easy to clean, works very well and is durable. We use it every day. I would not hesitate to use this company...they are responsible and stand up to their word.

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Company Response

Thank you so much for this review, Li. We appreciate your feedback, and are so happy to hear that you use your screen every day. Phantom Screens / Ontario Screen Systems are committed to the quality and service we provide to all of our customers. We’ve been screening Ontario since 1994!

10/10

Used this company to do some work on a large Crimson King Maple in our front yard. A great crew of men, very efficient, respectful and engaging. Their work was impeccable and not a bit of mess was left. We are in the process of booking them again to do a complete removal of and a stump grinding on another tree near our house. They are very respected and appreciated.

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Company Response

Thanks so much for the great review. We look forward to working with you again soon! Cheers!

4/10

Called in the evening for repair service. On hold a long time. Appointment made for the next day , between 8-12. Waited until 1pm and then called to see what was happening, if anything. On hold for over 4 minutes. Repair was 'just finishing another job and then will be going over" I can appreciate people getting held up...but no phone call is what pisses me off. As well as being on hold for extended and unreasonable times. But if you are "late" by one second with your bill, (as in the robo call you the day before it is due), they sure find time to contact you.

1 of 2 people found this review helpful.
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Company Response

Thank you for your feedback. If there is anything further that I can help you with please e-mail me at hkrizsan@reliancecomfort.com. -Haley

10/10

I had unknowingly purchased a sofa with flaw due to workmanship. The manufacturer wanted me to return the sofa, at my own cost, to have it fixed. I did not think this fair nor wise (possibly causing damage) and fought with them to have it fixed here. It took me two months of frustration and stress, and having many local upholsterers express disinterest as well as some who stated it could not be fixed. When George came by, he took a quick look and had it completely perfect in less than twenty minutes I was absolutely thrilled!!! True master craftsman, with training from Scotland and boy, does it show. Please, if you are looking for perfection, professionalism and a high degree of knowledge and forty years of experience, here is your guy! Located in Waterloo Ontario on Parkside Drive...no website.

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9/10

Second time having this company clean my 100% wool area rug and just like the first time, they did a top notch job. My rug had been stored, wrapped but in a poor climate and developed a mildew smell from the area it was stored in. I called up ChemDry and they picked up my carpet. They delivered it back to our home after cleaning. Did a terrific job, the carpet looks bright, fluffy and smells fresh again.. I felt the cost was very reasonable for such a large rug as well as transporting it. I will continue to call ChemDry in Elmira in the future.

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First Review

10/10

Researched and reviewed before calling...Company has great reviews and is National Airduct Cleaners Association Certified(NADCA) so really know what they are doing. Also Better Business Bureau associated. They are a long standing national company and do other services besides duct cleaning. Was shown before and after photos. Prompt, clean and pleasant. Use their own power source from the vehicle. Especially great to be given a choice of times and days for service. Really like how the air in my home is now!! Nice touch, they will snail mail in three years to tweak you memory for further service if needed.

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10/10

My sincere thank you to Ken #750 who provided the best service call I have ever had from any company. This man was pleasant, interested and took his time to ensure every single thing was done and explained. He was a fabulous knowledgeable teacher who taught me a great deal, explaining everything to support his answersl!! I have never been so satisfied with a service call charge as I am with this one. Reliance~ I hope you realize and recognized what a gem of an employee you have here....Ken I fully appreciate you and your expertise with the air and that 'squeak' in the furnace, your attention to the job and the homeowner provides that old fashioned service we so rarely find anymore.

1 of 1 people found this review helpful.
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Company Response

Thanks so much Li. We value our customer's feedback and thank you for taking the time to provide such a great experience with Ken. We appreciate your business. ~ Rich

10/10

Found the house we had purchased this summer, had a partially blocked kitchen sink drain. We called a plumbing company to come and clear it, and he managed to get a chunk of tiling grout out, (thanks brainless DIY home seller), but within 12 hours it was apparent it was unchanged.Drains R Us came quickly, within a day and using two workers with some powerful equipment had it working like never before! They were here for about an hour, kept everything clean, cleaned up their garbage, wore boot covers and were prompt and nice guys to deal with. I have their magnet information on my fridge, because I am for certain going to choose them first! Great job guys, over 25' of clearing and it was done. Such a relief!!!!! (if you are buying a home Drains R Us will even come and check the plumbing for you~ I didn't even know this until they mentioned it and wish we had of known before we bought)

1 of 1 people found this review helpful.
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9/10

First time to hire a company to care for a neglected lawn at the house we purchased. Nutrilawn did a good job. They always let you know the day before they are coming, by leaving an automated message. They have efficient young people focused on getting the job done~ they are not there to stay for the day as some people on here appear to feel. (I notice one poor report written in two places, same report different area) Our lawn improved greatly and knowing it was done without dangerous chemicals is good! Easy online payment! I would hire them again. Seems some nay sayers complaints are rather 'stretched." Punctual, efficient and non intrusive.

1 of 1 people found this review helpful.
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10/10

Roger was THE most efficient, pleasant and knowledgeable service person! I had to ask around to find out who was a highly recommended company for appliance servicing in this new area. Roger from Pioneer was wonderful ...he's been doing this well over 35 years and this is the old fashioned great customer service a lot of us have been missing and looking for. They will be the only company to service my appliances from now on ...

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10/10

So happy I called Reliance to do this for us in our new home in Waterloo On! Richard K (1568) was just the person for the job. Called ahead, arrived on time, was courteous, efficient, thorough and taught me a lot. Even took the time to give info on what to do with our A/C. No other company will be looking after us but these guys!! It's the 'old fashioned' customer service that's hard to come by these days.

1 of 1 people found this review helpful.
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Company Response

Wonderful news Li. Thanks for choosing Reliance Home Comfort. ~ Rich