Screen door
- Approximate cost of services:
- $700.00
Hello! Thank you so much for your kind words and for choosing Phantom Screens for your home! We wish you great times with your Phantom Screens!
Kind regards, Phantom Screens Ontario Customer Service
Hello and thank you for taking the time to share your kind words. We're so appreciative of your loyalty to Phantom Screens products, and are thrilled that you are so happy with your service call. We're sure you will experience many more years of fresh air from your screens. Sincere thanks and regards, Phantom Screens Ontario Customer Service.
Hi Julie, Thank you for your Phantom Screens purchase and for taking the time to leave this review. We work hard to ensure our customers' full satisfaction, and to provide a high quality product that will serve you for years to come. We're glad you are delighted with your screen, and know you will enjoy it well into the future. Kindest thanks and regards, Phantom Screens Ontario Customer Service.
Hi Mary, we are sorry to hear about the fire accident, and we hope everyone is safe now. It is a pleasure serving your home with one of our new Phantom Screens. Stay healthy and safe and enjoy your Phantom Screens in your new sweet home.
Hi Angela,
Thank you for providing feedback. We’re glad that you were thrilled with your first screen. It sounds like that experience was worthy of a five-star review!
Unfortunately, it appears you have mis-understood – not just who we are and what we do – but also why deposits are required for any custom-ordered product.
Ontario Screen Systems Inc. is a small, family-owned screen installation company, based right here in Mississauga. We don’t manufacture; we purchase made-to-order screens from Phantom Screens based on homeowners’ custom measurements. Our employees then earn a living installing those screens. When a homeowner pays a deposit, their funds are put toward our purchase of their custom-made products from Phantom Screens. Shortly after you agreed to purchase your custom screen, your deposit paid for its manufacture.
When a customer cancels too late in the process – as you did - it’s too late to stop production of your screen at the manufacturer’s plant. We must still pay IN FULL for your screen. If it’s not installed, that custom-manufactured product may sit on our shelf for eternity, as every home and every doorway is different. Avoiding the risk of loss caused by a canceled custom order is why we take a deposit, as is the case with most any custom-made product. To ensure our customers understand this, our quotations clearly state in bold font “All deposits are non-refundable”.
Regardless, we kindly refunded 50% of your deposit as a gesture of our goodwill. You then thanked our small business by giving us a zero rating, despite that you “…like the product and the install person was great!” In truth, that is what “really stings”.
Kindest regards,
Ontario Screen Systems Inc. Customer Service
PS – Could we have made this review “go away” by giving you the additional payment you were hoping for? Probably. That might even have been your motivation for writing this review. But we prefer to let the public see that we are an ethical business with clear and up-front, written policies who we won’t be held hostage by unfair social media antics. We expect most readers with solid values will understand this. Thank you.
Hi Marci and Jeff, 18 years are quite a lifetime, and we are happy that you have chosen us again for your new door. Also, we thank you very much for your patience during these unprecedented times. We appreciate serving your home with Phantom Screens.
Hi Michelle, as we talked by phone, we apologize for any inconvenience. A Screen Expert will connect again with our dealers in your area and come back to you as soon as possible. Also, if you want to hear from us immediately, please, call us at (905) 624 0824, Monday to Friday, from 8:30 AM to 4:00 PM, and we'll be happy to support you by phone. Thank you very much for considering us for your home.
We're glad that you and your daughter are happy with your new Phantom Screens. Thank you for your kind words and for choosing us for your home. Thank you so much!
Phantom Screens/ Ontario Screen Systems offers a beautiful alternative to traditional insect screens. Manufactured in Canada, Phantom retractable screens disappear when not in use and come in a variety of colours to match virtually any décor, all while blending in perfectly with door trim to maintaining the home’s architectural integrity.
These screens can be cover all window types including casement, awning, single & double-hung, sliding and tilt ‘n’turn windows.
They are also customized for double french doors, swing in swing out doors, sliding doors, and oversized doors.
Motorized retractable screens by Phantom provide insect protection, climate control and solar shading without blocking your views.
Visit https://phantomscreens.ca/ and talk to a Screen Expert today.