Basement renovation and general house repairs
- Company Response
Dear Geoff and Agnes,
Reading your considerately-detailed, praise-filled and thoroughly-crafted review initially left me speechless. I found such pleasure in reading it that I did so many times in a row. I am so honored, grateful, humbled, and appreciative to have your praise and acknowledgment. I have said it before and I truly mean it; completing a job and then having the privilege of reading an academically-crafted review like yours is one of the most satisfying and motivating facets in my line of work.I first would like to express our sincerest appreciation for the immense time it must have taken to draft this kind and eloquent reflection of your experience working with us. As you are both incredibly busy with vitally important professional careers, it makes the time and effort you put into writing this review so much more meaningful and I thank you from the bottom of my heart. I especially appreciate that you took the effort to include such an organized timeline of how the events unfolded within the context of your expectations and homes unique, gorgeous character. Your inclusion of detailed praise for Conor, Sean, and Walter skills and talents throughout were especially kind. They will be thrilled to read how happy you were with them and their quality of work.
Often when there are projects that extend beyond the initial estimated end dates or scope of work, clients can become dissatisfied for a number of reasons. Obviously the basis for their dissatisfaction is valid and more than reasonable. These include the added inconvenience and disruption to their lives and of course the added costs to the initial budget. However, at no time throughout the project did you make us feel unwelcome in your home and for that I am very appreciative. It is hard for me and the guys to attend an environment daily if it is not a warm, accepting, and collaborative environment. You always made us feel welcome and appreciated in your home taking an informed and active role throughout the various stages. Because of your innate thirst for knowledge, inquisitive intelligence, and your desire to understand the process and reasons behind our proposed actions it was the primary contributing factor to the success of the project and your level of satisfaction with your renovation. At Mainland Ventures we pride ourselves on being able to stay within a budget and timeline so when these unforeseen circumstances arise, we take it personally and try our best to minimize the strain and disruption to your lives. However, the perceived success or failure of a project is largely based in the client’s attitudes and demeanors when faced with the setbacks or unforeseen problems. We encourage people to take an active and informed role to deepen their understanding of the what, whys and how of their renovation projects. We actually quite enjoy the educational aspects of helping our clients broaden their understanding and knowledge of the building and renovation industry.
I also think a new website should be created called ClientStars where companies can rate our experiences with wonderful, considerate and generally good-natured people like you. I don’t think anyone reading this would doubt that you both would receive the highest rating possible. You are lovely people and I feel incredibly fortunate to have had the opportunity to meet and work with you. I meant it when I said to you that this is not the end of our relationship but merely the beginning. If you ever have any questions, concerns, or would just like to say hello please do not ever hesitate to drop me a line. I am always here for you. On behalf of everyone who worked on your home, we wish you a great many years of health, happiness and enjoyment in your practically brand new gorgeous heritage home. If you don’t mind, I think we will continue to use your catch-phrase on all jobs going forward and ask ourselves “Is it Conor worthy?” Once again dear Geoff and Agnes thank you for this most exceptional review.