Mainland Ventures

Bathroom Renovation
Vancouver BC V5Y 3C1
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Reviews for Mainland Ventures

Average customer rating:
9.9 10 (135 reviews)

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Geoff in Toronto
Geoff in Toronto
1 review Vancouver, BC
10/10

Basement renovation and general house repairs

General information:
Our house was built in 1911 and although there have been considerable modern upgrades to the interior, we dearly love its old style and want to preserve it as much as possible. We have never done major renovations before and we heard the usual horror stories about builders and contractors; which is partly why it took us many years to commit ourselves to a basement renovation. In fact, we went through the process of searching for a contractor twice – the first time about 10 years ago. Both times, we got about 5 quotes from different companies and both times we selected Mainland Ventures as our top choice.

Why did we decide to go with Mainland Ventures?
Right from the start, we really appreciated Paul’s manner and careful attention to our interests. We found contractors to range from aloof (as if they were too good for the job) or perfunctory (as if the job was nothing special). Although we have lived in the house for about 25 years, both of us immigrated from Europe and have nearly no knowledge of Canadian wood houses. Paul spent a good amount of time with us, going over our plans and wishes, explaining how the work would proceed.

Extent of the work
The basement renovation included gutting the whole basement down to its bare bones and re-doing major structural work. List of work done: repairing the concrete foundations; insertion of a supporting iron beam that stretched half the length of the house; replacing the supporting posts; fastening the house properly to its foundations; insulating the foundations and walls to code; replacing the existing windows and designing and building a new basement suite. The basement suite is legal and includes a separate entrance, one bedroom, a bathroom, its own washer-dryer unit and a kitchen - living room area. Plumbing and electricity were also re-done from scratch.

Other work included renewing the plumbing system in the whole house; installing an on-demand hot water system and new heating system; re-ducting the basement; installing a new electrical panel; replacing the stairs at the back and front of our house and replacing some of the siding (including the second floor dormers). Minor repairs and improvements were done on the main floor: repairs to the ceiling from previous leaks and installation of a washer/dryer on the main floor.

Our comments for the work of Mainland Ventures
We knew our project would take a long time (estimation 6 months) but when we discovered shoddy work and structural problems done by previous builders and owners, we had to fix them, and the time extended to almost 10 months.

We continued to live in the house throughout and were able to witness every step in the process. Paul or Conor patiently answered our questions when structural issues or previous inferior work was revealed. They never made us feel that we were asking dumb questions and we felt completely connected and updated with all that was going on. Despite the intensity of the work Conor was courteous and helpful and ready to explain any technical details. For each new problem, they offered us a series of solutions, including the Pro’s and Con’s of each, and didn’t push us into choosing the fastest or the most expensive. They were open and honest, and we were reassured and confident that the solutions we chose were the best options for us.

After the initial work of demolition was completed and reconstruction was under way, we began to appreciate the incredible care and attention that Conor and his excellent crew (Sean and Walter) took over every detail. Coming from Europe where we were used to houses built to last centuries, both my wife and I were initially apprehensive about the apparently flimsy nature of North American wood houses. We were extremely impressed with the way Conor constructed and assembled everything, from the solid concrete footings to the supporting beams and posts. Most of all, we saw that both Paul and Conor genuinely seemed to understand the need to maintain the essence of the old house and yet to meet modern building codes. On several occasions there would be a problem that Conor needed to solve, and he always came up with a substantial solution that not only gave us confidence but also respected the design of the house. The quality and craftmanship of their work were astounding. Conor is justifiably self-confident and while we, at first, didn’t understand why, we soon appreciated that he builds to exacting standards. Conor’s work is all about excellent alignments and perfect horizontals and he was able to fit this care within the constraints of the 100-year old building. In fact, a new measure of standard that has entered our everyday parlance when assessing quality of work is “is it Conor-worthy”?

As the project shifted into the later stages the type of work became even more precise and almost delicate. Although we wanted an awning over the basement suite entrance, we had no specific design in mind. After advising us to view online photos of awnings and to visit neighbourhood examples Conor took our ideas and carefully created something that fit the style of the house. The finished product is beautiful, immensely strong (solid) and looks as if it was constructed 100 years ago along with the house.

At the end of each day we would survey the basement for progress. The worksite was always left tidy and clean and it was satisfying to see the work completed and to visualize the work to come.

Mainland Ventures worked as closely to the schedule as they could – the old house thwarted us with some unanticipated problems and the schedule was extended by a good three months. Paul kept us informed and the project met the revised schedule. Both Paul and Conor gave us valuable advice and recommendations and it was always with an eye on the budget, best practice and in keeping with the rest of the house.

If you need customized and high-quality craftsmanship (structural or cosmetic) and want peace of mind, we wholeheartedly recommend Mainland Ventures. We were especially impressed by their problem-solving skills, their craftsmanship, their professionalism and the pride and pleasure they took in their work. They were open and honest and always careful to minimize disruptions to our life. We felt that we paid for quality work and that’s exactly what we got. After the work was completed and our neighbours had a chance to view the project, we noted that they all commented favourably about how hardworking the crew was and how well they interacted with and respected the neighbourhood. All in Mainland Ventures are also genuinely nice people.

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Company Response

Dear Geoff and Agnes,
Reading your considerately-detailed, praise-filled and thoroughly-crafted review initially left me speechless. I found such pleasure in reading it that I did so many times in a row. I am so honored, grateful, humbled, and appreciative to have your praise and acknowledgment. I have said it before and I truly mean it; completing a job and then having the privilege of reading an academically-crafted review like yours is one of the most satisfying and motivating facets in my line of work.

I first would like to express our sincerest appreciation for the immense time it must have taken to draft this kind and eloquent reflection of your experience working with us. As you are both incredibly busy with vitally important professional careers, it makes the time and effort you put into writing this review so much more meaningful and I thank you from the bottom of my heart. I especially appreciate that you took the effort to include such an organized timeline of how the events unfolded within the context of your expectations and homes unique, gorgeous character. Your inclusion of detailed praise for Conor, Sean, and Walter skills and talents throughout were especially kind. They will be thrilled to read how happy you were with them and their quality of work.

Often when there are projects that extend beyond the initial estimated end dates or scope of work, clients can become dissatisfied for a number of reasons. Obviously the basis for their dissatisfaction is valid and more than reasonable. These include the added inconvenience and disruption to their lives and of course the added costs to the initial budget. However, at no time throughout the project did you make us feel unwelcome in your home and for that I am very appreciative. It is hard for me and the guys to attend an environment daily if it is not a warm, accepting, and collaborative environment. You always made us feel welcome and appreciated in your home taking an informed and active role throughout the various stages. Because of your innate thirst for knowledge, inquisitive intelligence, and your desire to understand the process and reasons behind our proposed actions it was the primary contributing factor to the success of the project and your level of satisfaction with your renovation. At Mainland Ventures we pride ourselves on being able to stay within a budget and timeline so when these unforeseen circumstances arise, we take it personally and try our best to minimize the strain and disruption to your lives. However, the perceived success or failure of a project is largely based in the client’s attitudes and demeanors when faced with the setbacks or unforeseen problems. We encourage people to take an active and informed role to deepen their understanding of the what, whys and how of their renovation projects. We actually quite enjoy the educational aspects of helping our clients broaden their understanding and knowledge of the building and renovation industry.

I also think a new website should be created called ClientStars where companies can rate our experiences with wonderful, considerate and generally good-natured people like you. I don’t think anyone reading this would doubt that you both would receive the highest rating possible. You are lovely people and I feel incredibly fortunate to have had the opportunity to meet and work with you. I meant it when I said to you that this is not the end of our relationship but merely the beginning. If you ever have any questions, concerns, or would just like to say hello please do not ever hesitate to drop me a line. I am always here for you. On behalf of everyone who worked on your home, we wish you a great many years of health, happiness and enjoyment in your practically brand new gorgeous heritage home. If you don’t mind, I think we will continue to use your catch-phrase on all jobs going forward and ask ourselves “Is it Conor worthy?” Once again dear Geoff and Agnes thank you for this most exceptional review.

Jordan from Vancouver
Jordan from Vancouver
2 reviews Vancouver, BC
10/10

Main Floor Renovation

We recently completed our second project with Paul and Mainland Ventures (the first was in 2013). This project was much larger than the first, but we were so pleased with Paul and team the first time around, we didn’t bother getting quotes from anyone else this time. I had absolutely no concern in making that decision because of my complete faith that Paul would treat us fairly. That said, the first time we got 4 or 5 quotes and Mainland’s was competitive with the others. If it turns out Mainland is slightly higher than anyone else, I guarantee you will more than make it up in quality, professionalism and reduced stress.

Our project this time around was essentially the entirety of the main floor of our 1930s craftsman house, which had been “updated” many time over the years with varying levels of quality. I don’t know that the scope of work is so important as the way Paul and team (specifically Conor) approached the work. Firstly, we were staying in the house while the reno was going on by living in the basement and sleeping upstairs, which required us to go through the main floor at least twice per day. The team was extremely diligent in keeping the site clean and their tools put away neatly every day. They also installed a plastic barrier with a zipper door that allowed us to get upstairs without debris from downstairs migrating up. We never once had any sense that having to work around this setup was an inconvenience for them, though I’m certain it was.

My primary compliments of Mainland are:

(i) The quality of the workmanship is exceptional and the standards they set for themselves and their subtrades are extremely high. When I pointed out very minor things that were almost certainly within the tolerance of reasonable quality, Paul always addressed them anyway; not once did he or Conor say or imply “that’s good enough”.

(ii) Paul is always available and extremely responsive.

(iii) If anything goes slightly wrong (which it’s bound to eventually), whether a miscommunication or an error, Paul immediately takes ownership of it. I’m sure there were occasions where I misremember conversations and Paul could have rightly said “you told me X not Y” but every time it was just addressed without any argument.

(iv) Paul and Conor are very flexible in changing the plan as you go. We made some major changes (including changing out windows and moving a window a few feet, which meant all kinds of unplanned exterior work) and they were always happy to accommodate.

(v) Paul really watches the budget and is always looking for opportunities to do things more efficiently or save some money. That said, in most cases we decided to take the more involved route to solving problems, and were never made to feel like we should just take the easy way to save time. It was always, “here are the pros and cons, it’s your call”; though Paul and Conor are always willing to provide advice if asked.

(vi) Once the job was 99.9% done we had no issues getting Paul and Conor back to clean up the few straggling things. I have heard others say it’s taken them years to get a contractor to come back for the last 1% of the job once they’ve started the next thing; that was not remotely a concern for us.

Finally, the difference between Mainland and others is how Paul responded to adversity. We did not get a building permit for our project on the logic that we weren’t doing anything structural, so it shouldn’t be required (in fact we added new walls). However, the city disagreed with this assessment and two months into the job (right as drywall was about to start going up) we were shut down. I have heard stories from others about contractors basically saying “give me a call when you get your permits and we’ll fit you in when we can” when this sort of thing happens. Paul did the exact opposite and immediately had architects, engineers, energy assessors and anyone else we might need on the phone (the architect literally came the day after we’d been shut down). I think we had our permit application in within two weeks of being shut down and then Paul continued to follow up with anyone he could to move it along. We were ultimately down for almost two months, but I’m certain it would have been double that without Paul’s diligence.

To put into perspective how highly I view Paul and team, I am actually offended that Mainland’s HomeStars reviews total 99%, not 100%. I actually went looking for these reviews that are less than 10 and it’s all people with great things to say, but then giving a 9 for some reason.

We will be using Mainland for all projects, large and small, until the day Paul retires (and then I’ll probably be begging him after that).

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Company Response

Dear Jordan and Nicole,
I am utterly speechless. I have read your review a dozen times and feel like I cannot thank you enough or find the appropriate words to express my appreciation to you. The time and thoughtfulness that you put into the eloquently-written, spectacularly-detailed and thorough review of your experience with us is unmatched by any we have ever received. Thank you. I wish there were a website to rate people as you, Nicole and the family would also have the highest ratings in all facets one could ever be rated. I guess this is my opportunity to do so in replying to you here.
I think it is important for the readers to know the type of people that you are and thus gives context to the absolutely humbling assessment that I’m not sure is fully deserved that you have given us. If you can imagine a young couple of the highest professional and academic accomplishments whom lead incredibly busy lives managing family, home and specialized careers. They are what people would call a ‘power couple’. Yet they are kind, sincere, and down to earth, are not driven or conduct themselves by their ego though with their accomplishments they would have all the right to do so. Truly they are people of the most intelligent, considerate, reasonable, generally good nature I have ever had the pleasure of meeting. I mean with the utmost sincerity, that I am profoundly affected from meeting and working with you both.
Like I have said many times before, the most important component in the success of project, large or small comes primarily from the client’s attitudes and demeanours. Large scale renovations are at best very overwhelming, unpredictable and stressful undertakings especially when you choose to live in the home during the project. Working with you sets a new gold standard and we are very sad to have to move on. However, on behalf of all of the people who worked on your home, thank you for making our days memorable and enjoyable. We wish you a great many years of enjoyment, health and happiness in your newly renovated home. I will not hesitate to respond to any and all requests from you in the future whether I am retired or not. It would be my honor and great pleasure. Take very good care. May your beloved George forever rest in peace.

DC in Vancouver
DC in Vancouver
2 reviews Vancouver, BC
10/10

Basement reno and additional of small kitchen - superb workmanship!

We recently had Mainland Ventures do a small renovation to add a small kitchen into our basement suite. We contacted other contractors to get an estimate, but Paul took the extra step and came back a second time with his plumber to get an idea if our reno was doable. This was the reason why we went with Mainland Ventures, as Paul put thought into our reno.

Paul was very professional and clear regarding the scope of work and the budget. His foreman, Conor who was onsite everyday, was exceptionally skilled and very good to work with. The project moved ahead steadily without delay and they were always punctual and the tradespeople were there everyday working on our reno. Paul’s workers (plumber, electrician, cabinet makers) did an excellent job! Conor was exceptional and his skills and craftsmanship were amazing.

After the reno’s were done, it looked like the kitchen was part of the house and it blended in perfectly with the house! They also cleaned up after the reno job and left everything in an orderly manner. They were respectful as well, and contacted us when they needed to turn off the water or electricity during the renos.

Paul kept us uptodate on the budget and the work schedule and was easy to reach by text and in person. He was very accommodating to our ideas and good to work with.

In the end, our basement and kitchen looked amazing, the workmanship was excellent and we were very happy with the result. The reno was finished within the timeline and within our projected budget. We felt Paul did a great job and Conor was superb.

We would highly recommend Mainland Ventures (Paul and Conor) to anyone is renovating their house and we would contact them without hesitation if we need further house repairs/renovations.

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Company Response

Dear Dr DC :)
We sincerely appreciate the time that you took to write such a thoughtful and kindly worded review. I know how busy you are which is far more than most people so the time that you took on our behalf to share your experiences working with us means a lot to us. Truly receiving feedback especially when it is so positive is the most satisfying part of our job. I felt that your project went very well and the suite turned out beautifully. As clients you were prompt to respond and decide, reasonable and a general pleasure to work with. It is always bittersweet when we complete a project for such a nice family and have to move on. Looking forward to working with you again in the future. Until then, take good care and thank you again for your support!

Ingrid from Vancouver
Ingrid from Vancouver
2 reviews Vancouver, BC
10/10

Bathroom renovation

I’m so pleased that Mainland Ventures were able to renovate my bathroom as I’m so satisfied with both the result and with the process. At every stage, my requests were met with consideration and promises made were always honoured. The project was reasonably priced, came in on budget and the workmanship is excellent. There was never any delay that might have arisen through materials or tradespeople not being available. Work always started on time, building debris was promptly removed and the work area was clean and orderly at the end of each work day. Amazing! Thank you so much to all the team members at Mainland, especially to Russell, Paul and Mira.

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Company Response

Hello Ingrid. Thank you very much for your time and kind words about your experience with us. We are also very pleased with how your project turned out and we wish you many years of enjoyment in your updated and stylish new bathroom. We appreciate your patience with the scheduling of a start date. Your understanding that we needed to move the tentative date so that we could fully focus on your project (and so there would be no delays once we started) says more about you than us. It was an absolute pleasure meeting and working with you. If you ever have any questions or concerns please don't ever hesitate to reach out. Take good care.

jay sakamoto in Vancouver
jay sakamoto in Vancouver
2 reviews Vancouver, BC
10/10

Basement Kitchen renovation

I am normally overly verbose when writing reviews like this, but in Mainland Ventures case it’s simple. If you’re considering doing any kind of renovation in the biggest investment of your life, you need to give MLV a call before you make a final decision.
Talk to Mira in the office, and she’ll somehow get Paul to give you a call. Paul will then take the time to work with you and adjust the scale of your project to fit your budget whatever that is. Our budget was small so Paul allowed us to do some of the work, ( remove old cabinets and drywall, build new cabinets ), ourselves to save on costs, and then had his people do the more technical things like replacing drywall, new electrical and plumbing and the install of the new cabinets. Everybody Paul sent over was extremely professional and their work meticulous. Paul managed our project on our schedule and never tried to rush it along. We couldn’t be more pleased with the results of the remodel, and would absolutely recommend Mainland Ventures to anyone looking for honesty, integrity and the genuine desire to make your dreams come true.
Thank you Paul, Mira, Sean, Russell, Howard from AB Tech, the electricians, Matt and Thomas, and of course, mascot Rocky!

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Company Response

Hello Jay. Thank you so very much for your incredibly prompt, praise-filled review. It is the most satisfying part of my job knowing that my team and I can leave wonderful people like you happy and willing to share your contentment on internet platforms such as Homestars. These days it is somewhat challenging to get people to write about their experiences but I feel that it is so important to keep asking so that others can know what to expect when hiring a company.

I wish I could write a review about how wonderful it was working with you, Lily, and the sweetest old dog in the world Mitchell (don't tell Rocky I said that or he'll get jealous). You would easily gain a 10+ star score for being such fantastic, easy-going, understanding, and kind-hearted, animal-loving people that you are. I am infinity blessed to have met and worked with you on your basement renovation. I look forward to tackling the next project along side your ever developing renovation skills.

Deborah C in Vancouver
Deborah C in Vancouver
2 reviews Vancouver, BC
10/10

Bathroom Reno

We chose Mainland Ventures to do our improvements based on the stunning reviews we read on Homestars! What a fortunate decision that was!

We live in a heritage townhouse. We chose to convert our bathtub to a walk in shower. From our initial consultation with Paul, we knew we were in good hands. We felt as though we were Mainland’s most important clients (knowing full well we were anything but). In spite of the small size of our job, we were afforded Paul’s attention and expertise. We were encouraged to describe our vision and advised if we were exceeding our budget. Any unforeseen costs were reviewed before proceeding.

Russell was here everyday and worked hard. He is such a great guy who does amazing work. He is a perfectionist. His attention to detail is remarkable. After 4 weeks working daily on a bathroom, we felt he was close to being a member of the household. He arrived on time, was as quiet and unobtrusive as a tradesperson could possibly be. At the end of his day, he would tidy up (vacuuming!) and leave the project in the best possible shape. Outstanding!

Mario did our tile work. He is very skilled having learned the business from his family. We marvel at the gorgeous results.

We didn’t get to know the other tradesmen as well, but electrician, plumber and shower glass folks were all prompt and pleasant. Their work is more than satisfactory.

We are so very pleased with the work Mainland Ventures did for us. We won’t hesitate to contact Paul for any future projects. My only concern....after all these amazing reviews, they will be so busy we’ll have to get in line :-)

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Company Response

Thank you for the thoughtfully written, detailed and incredible kind-worded review. Russell, Mario and myself are currently blushing from your praise :) You did fail to mention one very important point in the review however, and that is that you both have a saintly level of patience. When your tentative start date was moved quite significantly due to the RAPS hospital requiring more time than I had anticipated, your understanding and positive attitude made me want to work with you both so much more. There is technical skill, a knowledge-base, and attention to detail required to execute renovations competently but what defines the success of the project most often comes down to the human component. We have an amazing group of guys and couple that with remarkable people like yourselves and nothing but a successful outcome can be the result. It was an absolute pleasure meeting and working with you. Should you ever require any future home improvement services, you are now an MLV alumni and rested assured we will always squeeze you in no matter how busy our schedule. The completion of your project is not the end of our relationship but the beginning. Thank you again for the time you took to write about your experience with us. Take good care.

10/10

New Animal Hospital Renovation

Mainland Ventures was an irreplaceable partner to the Regional Animal Protection Society in the creation of the RAPS Animal Hospital.

Mainland – and their professional trades team – executed the entire $500,000 build of the veterinary hospital – a project that would have cost closer to $900,000 had Mainland’s expertise not saved us more than $300,000 on the project. They also donated about $100,000 of in-kind value to the project.

They took a dilapidated 6,000-square-foot space that had been used for several years as little more than storage and reinvented it into a truly breath-taking, sparkling state-of-the-art hospital.

Their attention to detail throughout the project has been amazing. They confidently guided us (most of our team being largely inexperienced in such matters), implementing the most difficult technical aspects of building a hospital, including an x-ray room, surgical room, integrating unique machinery, complex piping installations and complex HVAC, including separated and confined systems to stop cross-contamination between rooms to keep them sterile.

They worked so smoothly with our team and always were communicative and collaborative. Inevitable emergencies were handled immediately. They even handled all city permits for us, which took a huge burden off our staff.

Mainland managed all outside tradespeople and have clearly built superb relationships with professionals who do exceptional work. Even after the project was complete, Mainland continues to assist us when any issues arise. Their work is guaranteed and we have every confidence in the excellent quality of absolutely everything they have done for us.

As a bonus, they even took it upon themselves to donate the time and equipment to rebuild the cat room at our City Animal Shelter.

To say Mainland went above and beyond is an understatement. They made what was a daunting process for us as straightforward and stress-free as a project of this magnitude could be. We are so grateful and have not the slightest hesitation in recommending Mainland Ventures with the highest praise.

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Company Response

I am so honored, grateful, humbled, and appreciative to have been a part of this extremely rewarding project that is so personally meaningful. We are long-time supporters of RAPS and I have always had rescue pets run the household. I can easily say, this was the most meaningful project of my 25 year career. Animal welfare is a principle that I hold near and dear to my heart. So being a part of a project that will help so many animals into the future is something I will always be proud of. It was a challenging and highly technical project and I gained so much knowledge from being a part of it. How often can you say you were a part of something so special?

I would like to personally acknowledge and thank Eyal Lichtmann , the CEO who had an ingenious idea and brought it to life. Eyal is utterly brilliant for bringing a self- sustaining medical care system to the rescue organization model. It is going to be hugely successful and they'll be able to help a great many more animals decades into the future. I would also like to thank the incredible generosity of the Applewood group, the Auto-mall board, the hardworking, animal loving members of RAPS, and the veterinarian college for providing my company this once in a lifetime community legacy project.

If you haven’t yet seen this incredible, state- of-the- art, animal hospital, I can’t give it enough praise through words. You just have to see it for yourself.

Also, when considering adding a loving companion animal to your family please save a life and choose adoption!

Diana in Toronto
Diana in Toronto
2 reviews Vancouver, BC
10/10

Deck replacement

Paul and his crew were terrific and made a huge improvement to the back of our house. They were patient and willing to accommodate extra side jobs that cropped up. We are very pleased with the end result and look forward to seeing them in the spring to help us with some more improvements.
We congratulate them on recent additions to their families and wish them the very best for Christmas and the New Year.
Thank you,
Diana and Patrick

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Company Response

Thank you very much for taking the time to write a review. We also appreciate your patience in segmenting your project as well as for being so wonderful when we had other issues spring up. We are welcoming the newest MLV baby Emma to the world. She arrived on Monday night! 2017 is truly MLVs "Year of the Baby" with 3 wonderful arrivals this year (Conor Jr (Feb), Carmilla (Nov), and Emma (Nov). Thank you for your holiday wishes. May you and your family have a lovely Christmas and a bright happy New Year. We look forward to seeing you and Patrick in the spring. Take good care.

Anita in Vancouver
Anita in Vancouver
2 reviews Vancouver, BC
10/10

Room separation.

This summer we had Paul and the team work to turn our very large Master Bedroom into two smaller bedrooms for our daughters. The work went very quickly and smoothly. Paul and Conor were there from the beginning to discuss any issues and to make sure we had thought through the various logistics of the renovation. They are always open to changes to plan and do their best to accommodate anything that is needed.

We have hired Mainland to do a number of jobs around our place, from replacing doors to moving lighting and power and we are ALWAYS so impressed with the quality of the workmanship. Most importantly for us though is that the workers that Paul hires are extremely professional and thorough. They are always on time, respectful of the home, and very hard-working. We always recommend Mainland to anyone who wants to have a job well done, on time and on budget.

Anita and Erik Nordby

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Company Response

Dear Anita and Erik, It is with great pleasure that I read your review. Thank you so very much for taking the time to share the experience that you had with us. I'm thrilled that you are happy with the end result and that we were able to once again make the experience a positive one for you and your family. Until the next project, take very good care.

Brian in Vancouver
Brian in Vancouver
1 review Vancouver, BC
10/10

Downstairs Bathroom REMODEL

Around September 2016, I decided that I wanted a downstairs bathroom refresh. The shower tiles were falling out, the dry wall around the shower was soft and there was visible staining (water/mold) under the vinyl flooring. I wanted to replace the flooring/bathtub/tiles/toilet. I used Google to contact 4 contractors who came by to give me quotes on job. I was quoted 10,000 to 15,000 by 2 of the contractors and the other 2 contractors said the job was too small for them and would not take the job. Not confident with the contractors that I met with, I called around to other renovation companies. They all said that the job was too small for their company.

November 2016, I stumbled upon HomeStars: Mainland Ventures. The company reviews were stellar, so I arranged for an quote/estimate. Paul showed up on time and answered all my questions/concerns with confidence. I was happy that no job was too small for Mainland Ventures. I decided that this company was a right fit. Paul was very flexible and patient while answering all my questions. Before leaving, Paul took a sample of the drywall and vinyl flooring to test for Asbestos. Paul provided me with a quote of $8,000 for the job within a couple days.

We arranged for a February 2017 construction start date. Unfortunately that construction date was cancelled due to a high level of ASBESTOS found in the drywall and 3 layers of vinyl flooring. The house was built in the 1960s.

This threw a huge wrench into my plans and budget. An asbestos abatement was required before construction. I had Paul come back with the asbestos abatement people who gave me a quote on the removal. Paul was very honest and clear about my options. He was confident that he could get the job done by removing only the drywall/vinyl around the areas to be renovated. I was uncomfortable with having half the bathroom renovated and half still contaminated with Asbestos. I made the decision to completely gut the bathroom and replace everything: drywall, tub, tiles, vanity, fixtures, flooring, toilet. I was unhappy with the plumbing layout as well, so I requested a quote for plumbing reconfiguration. I felt that moving the tub, vanity and toilet around would make the bathroom more open and functional. I came up with a non-traditional, unconventional bathroom layout. If you're going to do it, do it right and I wanted a bathroom I loved. Paul gave me his honest input about my layout and he did not recommend it, but I knew this layout was what I wanted.

Asbestos Abatement and Plumbing re-configurations added a CONSIDERABLE amount to the initial budget. I obviously didn't want to spend this much, but since the bathroom was opened up anyways, I decided to go for it.

Asbestos Abatement was completed late May 2017. These guys were extremely professional, efficient, hardworking and CLEAN! With the amount of garbage that came out of that small bathroom, I was very impressed when they left my place clean and tidy. They laid down plastic, vacuumed the work area and left my carport clean.

Construction/Renovation/Remodel started Jun 2017. I was given a time line of approximately 6 weeks. The job was completed in 5 weeks.

Russell was assigned to handle my job. He was polite, considerate, extremely hard working, diligent, efficient and CLEAN. I can't express how appreciative I was that Russell treated my home like his own. He always vacuumed the bathroom work area and carport before he left for the day. I feel very fortunate to have had Russell work on my project. I am an extremely picky person and notice small imperfections in my work as well as others. Russell was perfect. I had ZERO complaints about his work. Every time he left for the day, I would inspect his work and I could not find anything to be nit picky about. His lines were clean, there were NO mistakes in his work, everything was level, cut properly, and installed correctly.

The electrician and plumber on Paul's team were friendly, hardworking and efficient as well.

I intend to use Mainland Ventures for ALL future home projects and would HIGHLY HIGHLY recommend them to friends, family and co-workers. Paul and his team are as close as you can get to the best all round experience from consultation/quotes to construction.

I am extremely happy with the quality of work and final result. The bathroom turned out much better than I expected.

I chose Mainland Ventures based on HomeStars reviews and I'm glad I did. All testimonials are true to this company's professionalism and quality of work.

Paul is very honest and transparent. He doesn't up-sell unnecessary work. I find him to be trustworthy, patient and flexible when answering all questions.

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Company Response

Dear Brian,
I thoroughly enjoyed reading your very thoughtful review of your experience with us. I know how incredibly busy you are with your very important public service position which makes the time and effort put into writing this review so much more meaningful and I sincerely thank you for doing it. I especially appreciate that you took the effort to include the timeline of how the events unfolded and the exceptional detail and praise for Russell throughout. He will be thrilled to read how happy you were with him and his quality of work. Although, it is always disappointing to find asbestos prior to beginning a job, we take the safety of our clients, their visitors, our employees, and the environment very seriously.
I also must say that I am very pleased to have been able to complete the project to your self- assigned level of “nit-pickiness”. You did mention to me prior to us starting your job that you are very quality conscious and that you will be looking for “mistakes”. It is a really great feeling to know we were able to pass your inspections of the quality of the work performed. It is our policy to clean up at the end of each day so that when the client like you comes home, even in the midst of demolition, there is a sense of calm, cleanliness, and safety. Even if in the review you make it sound like you’re maybe a little pickier than most, you are truly one of the nice guys that are a true pleasure to know and work with. Once again Brian, thank you for this exceptional review. I sincerely appreciate it and really hope to see you soon.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mainland Ventures

Mainland Ventures Corp. is a renovations and restorations company working primarily in the Metro Vancouver, Vancouver Island, and Sunshine Coast areas. Our pride stems from the ability to work with the homeowner in developing a design, style, and a work timeline that fits within the customer’s budget, and needs. Moreover, ...
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