Total Care Moving

Moving & Storage
Toronto ON M5H 3R3
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Total Care Moving
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95%

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Reviews by rating (past 12 months)

Reviews for Total Care Moving

Average customer rating:
9.5 10 (247 reviews)

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Chelsey in Ottawa
Chelsey in Ottawa
0 reviews Ottawa, ON
10/10

Many thanks equally once more.

Cant say enough good things about Jason! He was so responsive to all of my emails and our tvs look amazing. Great company and highly recommend!

Approximate cost of services:
$2,600.00
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Wallace in Toronto
Wallace in Toronto
0 reviews Toronto, ON
10/10

Thanks a lot a lot.

Thank you Alonzo and Terrelle for your professionalism!! You helped make my move easy and uncomplicated! Good moving crew!

Approximate cost of services:
$3,900.00
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Coy in Toronto
Coy in Toronto
0 reviews Toronto, ON
10/10

Great moving experience!

Everything was thoroughly explained and we had great communication throughout the process. We highly recommend the team and will use them on our next move.

Approximate cost of services:
$4,200.00
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Gabriel in Ottawa
Gabriel in Ottawa
0 reviews Ottawa, ON
10/10

Good Team

Incredibly responsive and helpful They were incredibly responsive and helpful in the lead-up to our move, and then absolutely knocked it out of the park during the move itself. Highly recommend.

Approximate cost of services:
$4,500.00
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Carl in Toronto
Carl in Toronto
0 reviews Toronto, ON
10/10

Good job

I highly recommend Christian and Sam were friendly, professional, efficient and courteous. I highly recommend Total Care Moving. If I move again, I will definitely call Total Care Moving.

Approximate cost of services:
$3,500.00
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Tyler in Toronto
Tyler in Toronto
0 reviews Toronto, ON
10/10

Nice & good job

Best movers Was not on site for the move, but they communicated throughout the moving process as if I was there. I would definitely use Total Care Moving again.

Approximate cost of services:
$4,000.00
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Private User
Private User
Private User reviews Red Bridge, NB
0/10

Terrible experience

TERRIBLE EXPERIENCE

I have moved more than a dozen times in my life and have never had a worse experience. I thought I did my research - I was wrong. I dealt with a very nice salesperson who assured me that although TCM were more expensive than many others that I wouldn't regret it as my move would go so smoothly and professionally. She couldn't have been more wrong. From a changed move time (moving out) of 10 - 2 to nearly 7 o'clock - even though they knew I had to leave town and had a four hour drive ahead of me. "Oh - no worries" she said "we'll send a big crew to make up for the late start and it will be done really quickly". Well, 6 were to come and in the end only 3 movers. To move a 3,000 sq foot house using a 53ft truck. It took more than five hours. The three movers were excellent though so it wasn't a complete disaster. That was reserved for the drop off.

On time but that was the only good thing about it. Two sweet young men who clearly didn't have a clue, a driver who "doesn't move anything" (though he did move a few small/lighter items within the truck). And that was it. It was a nightmare. They tracked dirt throughout my house. I asked twice if they could use drop sheets and was told they didn't have any. If they moved an item and it went into the wrong place for some reason, they refused to move it anywhere else "Once we put it down, that's where it stays". I got more and more tense and finally sent a text to complain - about having only two movers for such a big load and mentioning the dirtying of the carpet etc. I received a literal barrage of anger and abuse back from the salesperson I dealt with. She then spoke to the movers who I am sure described me as impossible. At this point they threatened to leave all my items in my driveway. I literally could not believe it. I threatened to sue (who has threaten to sue a company I was paying double what I'd have paid elsewhere??? Just unbelievable.) With minimal care they proceeded to finish the move, putting most items in the garage. Still tracking dirt everywhere of course.

Overall it was a horrendous, stressful and VERY expensive nightmare. I am not a crazy person, or vindictive. I tipped the 3 first movers $60 each. I know the company would - maybe even will - characterize me differently. I believe that is one of their many strategies to continue in business. I cannot state strongly enough how terrible their service was in my instance. BEWARE.

p.s. I believe the company sub-contracts a lot of their work, which is why though there weren't enough of them (a company issue) the movers in Ottawa were actually very good. The ones in Trent Hills were just terrible but again, if there had been an adequate crew scheduled they might have done a lot better. So the root problem really is the way the company is managed.

Approximate cost of services:
$9,000.00
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Quincy in Dieppe
Quincy in Dieppe
0 reviews Dieppe, NB
10/10

Courteous and responsive.

They were on time and professional. They were careful, reliable, and responsible. I highly recommend Alex and Sam.

Approximate cost of services:
$2,900.00
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Krista in Granby
Krista in Granby
0 reviews Granby,
10/10

Very good value for the price I paid

The team did a great move for us last week - Alex, Jason and Kevin were very professional. They had all the right tools and blankets/protectors to keep our things safe and protected. Would hire them again! highly recommend. Thanks!

Approximate cost of services:
$3,200.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Total Care Moving

Thank you for visiting our HomeStars Page! We are a proud Canadian & family owned Moving Company. We Service pretty much all of Ontario and even perform moves to and from Quebec, New Brunswick, Nova Scotia & PEI. Please give us a call or request a quote from our website. ...
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