After reading some of the reviews under this and other LeafFilter listings, I had prepared myself for the worse. However, it was a very positive experience. The Sales Mgr. and In-Home Consultant, Martin & Chris, were very pleasant and explained everything in great detail. The most positive aspect of the install was the installer, the very charming, Brandon. He arrived early and worked tirelessly to complete the job (in the dark, no less). When he was finished, he went back twice to make sure everything was cleaned up. I'm very thankful for the work that was done.