To provide the proper context, this review is the result of ~3 years with LeafFilter. In essence, my father, who was 92-years old was sold on LeafFilter eavestrough with the promise of never having to clean them. In this regard, the salesman was correct. However, my father paid almost $10,000 and one would expect that, for such a price, he would have received the best eavestrough and installation money could afford. You would be wrong. LeafFilter sent a 2-man team of contractors who rushed the job to finish in 1 day, get paid, and move on to their next job.
At first my father didn't have any issues... then when it started raining we noticed a series of issues, from sections that were not attached to the roof's edge... to leaks... to water flowing back towards to wall (and down to the foundation), to downspouts that failed to account for ground slope (causing water to pour back to the house's foundation), to incorrect sloping which left rainwater to collect inside the eavestrough... and so on.
I attempted to help my father, opening service ticket after service ticket and to their credit, LeafFilter sent service team after service team to patch issue after issue as they were uncovered. However it led to years of grief for my parents. To be honest, if I have paid $10,000 for a product that failed to deliver I would expect either a full refund, on return, or to be provided the a working product without issues.
I attempted to do just such. When the last service technician visited in December 2020 explaining the installation hadn't sloped the eavestrough correctly, and a downspout should have been installed in the corner my father's frustration had reached its peak. I inquired, would it be possible to request a complete uninstall and new installation?
The technician informed us that wan't his call. So we escalated it to his manager. The manager informed us that wasn't his call either and instead passed the buck up. Eventually the request reached Christopher King. I sent him a very long email detailing exactly what happened and then made my father's request for a complete re-install at no cost.
Chris agreed and May 10 was selected as the service date. That date suddenly shifted to April 30, so I called and inquired with LeafFilter service support. I was informed that any team that was sent would be a veteran team that would do everything perfectly. My father was happy to hear this and so the day arrived... and one technician showed up. When I spoke with him he explained he was just sent to replace the filters.
As you can imagine, my father was disappointed. I personally cannot see how our request was confused. The technician wrote up a report and explained Chris would each out that evening to discuss the request. That was a week ago and we have not heard from him.
So, I will continue to open service tickets and try to get this issue resolved, but I warn anyone hiring LeafFilter to check with the team sent for the installation. Are they contractors? How many years of experience? If they don't meet your expectation, just send them back and request another team. Try and avoid the heartache my parents suffered... and are still suffering to this day.
- Company Response
Thanks for taking the time out to leave us a review, Richard. Your satisfaction is especially important to us and we sincerely apologize. Please contact us at 800-749-4566, so we can help you directly.