1 review Kitchener, ON Joined 2022/07/21

0/10

Middleman virtual company. Avoid at all costs!

Moving & Storage review in Kitchener

07/21/2022

They will subcontract out to smaller companies and don't exist in local spaces, themselves. They list a number of different offices--I looked them up and their addresses are being sold as 'virtual offices' which means fake address. The technician arrived to look at my washing machine and asked what was wrong with it. (apparently dispatch never explained?) I told him it gets extremely loud when in the spin cycle. He then spent around 1 to 2 minutes pressing buttons and shined a flashlight underneath, saw nothing, and told me he couldn't fix it. For this I was charged over $100. He didn't open it, pull it away from the wall, or even listen to a quick cycle. This level of 'diagnosis' could have been done over the phone. Maybe I just got unlucky with the tech they sent, but I'd recommend avoiding them for technicians who won't force you to pay for no work.

Job Price

Approximate cost of services:: $100.00

1 of 1 people found this review helpful.

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Company Response

Dear Jeffrey!

I am sorry to hear about your experience that was not pleasant regarding our business. It shouldn't have happened and I understand the frustration you feel.
We're also shocked by the scenario you have described.
We are aware of this and our top management is investigating.
We are extremely worried about the experience you have had with us and our company.
I will try my best to address any issues you might have regarding our services.

Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

SandraCA

0 reviews Surrey, BC Joined 2022/07/20

0/10

Fridge Repair - took the money and ran

Appliance Repair review in Surrey

07/20/2022

they came same day to diagnose our fridge. was told $300 to fix, needed more Freon.
Tech never showed 2 times. No calls on why they couldn't show. Went with a proper repair company.
Turns out this company has 85 complaints with BBB!

Job Price

Approximate cost of services:: $100.00

1 of 1 people found this review helpful.

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Company Response

Dear Sandra!

I am sorry to hear about your experience that was not pleasant regarding our business. It shouldn't have happened and I understand the frustration you feel.
We're also shocked by the scenario you have described.
We are aware of this and our top management is investigating.
We are extremely worried about the experience you have had with us and our company.
I will try my best to address any issues you might have regarding our services.

Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

James from Toronto

0 reviews Toronto, ON Joined 2014/04/02

0/10

the worst experience

Toronto

07/12/2022

The technician came and diagnosed in 1 min. Quote: Labor cost $300 plus parts but he doesn't know how much is the parts because he never opened it, and he doesn't know what needs to be changed. DO not ever call this company for the services.

Job Price

Approximate cost of services:: $110.00

1 of 1 people found this review helpful.

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Company Response

Dear James!

I am sorry to hear about your experience that was not pleasant regarding our business. It shouldn't have happened and I understand the frustration you feel.
We're also shocked by the scenario you have described.
We are aware of this and our top management is investigating.
We are extremely worried about the experience you have had with us and our company.
I will try my best to address any issues you might have regarding our services.

Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

Calvin in Surrey

0 reviews Surrey, BC Joined 2022/07/09

2/10

Technician never returned.

Surrey

07/09/2022

Dispatch was easy. Tech came within 2 days to diagnose. I was told that the $110 call out fee would be reimbursed if I decided to have them repair my range. Tech said he'd be back in 2 days with the necessary part. He called back on they day he was supposed to arrive and said the part was not available and that it would be another week. I asked him for the part number. He gave it to me and I found the part in stock within 2 hours. I called him back but he had no voicemail and then didn't respond to txts. I called dispatch and they tried calling him. No answer. This went on for days. This company had no ability to escalate and never offered to dispatch a different technician.

Finally after complete frustration, called another company which proceeded to fix it easily and promptly. Now they won't reverse the call out charge, even though they were not able to provide a technician.

This company is simply a dispatch that uses independent techs like Uber. There is no accountability whatsoever.

Job Price

Approximate cost of services:: $110.00

1 of 1 people found this review helpful.

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Company Response

Dear Calvin!

I am sorry to hear about your experience that was not pleasant regarding our business. It shouldn't have happened and I understand the frustration you feel.
We're also shocked by the scenario you have described.
We are aware of this and our top management is investigating.
We are extremely worried about the experience you have had with us and our company.
I will try my best to address any issues you might have regarding our services.

Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

Riz in Barrie

0 reviews Mississauga, ON Joined 2022/07/08

1/10

Dishwasher Error

Appliance Repair review in Mississauga

07/08/2022

My Bosch dishwasher was giving an error code and I googled and found Appliance Repair Expert on top. So called them, a technician was booked, tried fixing one error but another error came up. He was not able to fix the problem and promise to come back with a solution and charged me $100. Since then I have been calling them and no reply.
If they are professional, should fix the problem and satisfy customers but it seems like they are run-away technicians.

Job Price

Approximate cost of services:: $100.00

1 of 1 people found this review helpful.

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Company Response

Dear Riz!
I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you.
We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating.
We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services.

Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

Steve in Durham

1 review , ON Joined 2022/07/07

0/10

Shell Company- DO NOT USE!!!!

Moving & Storage review in

07/07/2022

No Repair,
I Googled for a local appliance repair place and this company came up, turned out they weren't local at all. High reviews, all written by themselves I think! Two guys showed up for the repair, didn't find anythinng wrong, vaccumed and cleaned back of fridge, were gone in 30 minutes charging my wife $250.00. Tried to call them back, several compainies on the web all go to same call guy who just dispatches calls to different repair companies he couldn't answer why bill was so high and wanted me to speak to the technician! Should have only been charged for the $89 call out fee and maybe a bit of labour!!! Never again!!!

Job Price

Approximate cost of services:: $250.00

1 of 1 people found this review helpful.

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Company Response

Dear Steve!

I'm very sorry that you had such a disappointing experience with our business and customer service. It shouldn't happen, and I completely understand the frustration this can cause for you.
The scenario you describe is awe-inspiring for us too. Our upper management is investigating this issue.
We are very concerned by the experience you had with our company and I will be focusing on solving this issue that you faced with our service.

Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

Private User

Private User reviews Winnipeg, MB Joined 2022/07/07

0/10

Washing machine - no followup

Appliance Repair review in Winnipeg

07/07/2022

No problem getting an estimator out for my washing machine. He quoted me a price, I agreed, and he told me it would be about a week for parts.

This was over three weeks ago and I haven't heard anything except for my credit card being charged. No phone call, no "hey, the part is backordered," no nothing.

So I disputed the credit card charges and went elsewhere.

Job Price

Approximate cost of services:: $400.00

1 of 1 people found this review helpful.

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Company Response

Dear customer!

I'm very sorry that you had such a disappointing experience with our business and customer service. It shouldn't happen, and I completely understand the frustration this can cause for you.
The scenario you describe is awe-inspiring for us too. Our upper management is investigating this issue.
We are very concerned by the experience you had with our company and I will be focusing on solving this issue that you faced with our service.

Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

Steve in Windsor

0 reviews Guelph, ON Joined 2022/07/04

0/10

Fridge warranty repair

Appliance Repair review in Guelph

07/04/2022

I needed a warranty repair done on my fridge. I paid the $100 diagnostic fee and was willing to go ahead with the repair job as quoted (and so was the warranty company), but ARE declined to do the work, leaving me without a working fridge, $100 poorer, and having to start all over again with another repair company. The manage does not respond to his voice mail!

Job Price

Approximate cost of services:: $100.00

1 of 1 people found this review helpful.

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Company Response: Dear Steve!
I'm so sorry that you had such a negative experience with our company and client service. The situation you described is highly uncommon and our upper management is starting an investigation.
We are deeply concerned with your experience with our company and I am prioritizing resolving this issue that you faced with our service.
Please contact us and describe your case in detail at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

Private User

Private User reviews Toronto, ON Joined 2022/06/30

8/10

Stove repair

Appliance Repair review in Toronto

06/30/2022

Guy came earlier then expected was able to accommodate him job was done fast even though LG updated the part and it looks different they reassured me it will work better and last longer it was an update by LG not them

Job Price

Approximate cost of services:: $1.00

1 of 1 people found this review helpful.

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Private User

Private User reviews Calgary, AB Joined 2022/06/28

0/10

Bad Technician

Calgary

06/28/2022

Technician not trustworthy - he told me that he replaced my ice maker but did not. Closed the file and told me to get someone else after he could not repair my ice maker

Job Price

Approximate cost of services:: $100.00

Was this review helpful?

Company Response: Dear customer!
I'm so sorry that you had such a negative experience with our company and client service.
The situation you described is highly uncommon and our upper management is starting an investigation.
We are deeply concerned with your experience with our company and I am prioritizing resolving this issue that you faced with our service.
Please contact us and describe your case in detail at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

Appliance Repair Expert

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