Simply Smart Home

I had the company, which is a nest installation pro, come look at my nest thermostat. While they were there they started talking about furnaces, air conditioners and other hvac stuff. They gave me a verbal quote for a new hepa filtration system for my furnace as i had been looking for one to improve my allergy situation. I expected them to send me a written quote and asked for one and they said they would send it. I saw them a couple of days later again and they asked if i wanted to book the install of the hepa system. I had checked it out on consumer reports and googled the company. So i agreed and asked for the quote again. They booked the install and the parent company called to confirm, i again asked them for the quote. They said the quote was what the installer gave me. I asked for it in writing they said they would give me one. I felt like the price they quoted me for the unit verbally was less than the price they said they quoted me. I recall the original quote being for 2400$ plus tax and they insisted it was $3000 plus tax. When it was installed i asked again for the invoice / work order and proof that I paid. They sent me some computer screen shot showing what i think is payment and the installer left me a preprinted form with hand writing detailing the equipment. No warranty info nothing. I am glad that the equipment they installed is nothing critical because i just dont feel confident with a company that wont give a you things in writing. I wont use them again.

Majid, Rezza, Mustafa and Ali and the team were really knowledgeable and helped us upgrade our water heater and provide a better coverage plan for our furnace. We got free nest protect and learned alot about the smart home appliances and how they would help secure our home. Really recommend these guys!

I had signed up for a nest furnace protection plan with them 3 years ago ($30 per month) where they installed a nest for free of cost. But after a couple of years, I decided to switch to their plumbing service, since I no longer required the furnace protection. I had never called them for the past 3 years for any kind of service, but had to call them last week to fix a leaky pipe at my basement. Made an appointment so that the plumber can visit my home and fix the leaky pipe. But the plumber first showed up 4 hours late, looked at the leaky pipe for a minute and went back promising he'd return to fix it next day. He never came back. Called the office to enquire and they re-booked for the plumber again. The plumber never showed up. By this month, I had paid over two thousand dollars in total for the past 3 years to this company, but they would never even bother to send their plumber... What a waste of time & money.. When I called in to cancel the service, they're saying I have to pay around $600 more to cancel. I'm now struck.. Please do not even let this company inside your home.. Don't recommend this company to anyone.

Jay was absolutely phenomenal! Highly recommended. The service was stellar and I am deeply appreciative of the turn around response time. He cared about the fact that we did not have heat in the house and I have a toddler at home. He ensured my furnace and AC were replaced that very same day. Words cannot Express how thankful I am!

The free NEST protect promo offered by Simply Smart Home is nothing more than a bait n’ switch folks. To sum things up, a VERY small amount of homes will actually qualify for this offer. This is not what they lead you to believe, nor’ do they provide you with this information prior to technician arriving.

While the technician that came to our home is very nice, it’s clear that the goal of Simply Smart Home is to simply gain access into your home, find a reason as to why they can’t install NEST Protect and then proceed to sell you on various services/products they have.

In my case we had two working smoke detectors as our electrician was in the processes of rewiring home from aluminum to copper. Technician used this as an excuse. I’m sure Simply Smart Home will reply to this review with a slick response such as not being able to locate me in their system and/or something along the lines of home/safety/etc.

Don't believe me and want some validation? Copy and paste the below link into your browser and read what others are saying. https://forums.redflagdeals.com/nest-gta-simply-smart-home-free-nest-i-e-thermostat-install-after-enbridge-100-credit-2258195/

This company is always looking for opportunity to rip me off. Their billing department is horrible. They charge me for their own fault. And don't have any proper record of my correspondence

Liby from Simply Smart did a great job installing my Nest Hello. I called them yesterday, appointment was booked for today and installation was completed with utmost professionalism. Would definitely use Simply Smart Home again.

i love this company,nathan knows everything about the product and he explains everything in a way that we can fully understand.i will syrely recommend this company and the products to all my friends.

I got the Nest camera from simply smart Home. The Smart home technician who came to my house is knowledgeable and explained everything I need to know about the camera and gave me all my options. I will be doing more business with them in the future.

On October 1st, Simply sent Rammy to install our free Nest Protect. Instantly, I had a good impression of Rammy. He was very friendly, had a nice demeanour and took time to explain everything. After looking at our furnace and seeing what kind of protection and maintenance plan we had, he made us an offer – he would give us the exact same plan PLUS 3 extra Nest Protects and 1 google home mini. He would even call our provider to cancel our plan and reimburse us the cancellation fee. We took the deal. However, I didn’t know until I was on the phone with Simply that the contract was for 60 months (5 years). It would’ve been nice if we had been told that beforehand. Afterwards, I had a few problems where when I tried to schedule our annual maintenance check, Simply said we did not have a maintenance plan as it wasn’t on our contract. Then, the credit that we were promised did not show up on our bill. I found out through our provider that Simply could not cancel our plan for us as they are an unauthorized third party. After a couple of phone calls with Simply, everything got sorted out eventually. We got our maintenance check done and finally received our cheque in January. However, the process was long and frustrating. Overall, Simply provided great customer service but they need to work on efficiently fulfilling their promises to their customers.