I had signed up for a nest furnace protection plan with them 3 years ago ($30 per month) where they installed a nest for free of cost. But after a couple of years, I decided to switch to their plumbing service, since I no longer required the furnace protection. I had never called them for the past 3 years for any kind of service, but had to call them last week to fix a leaky pipe at my basement. Made an appointment so that the plumber can visit my home and fix the leaky pipe. But the plumber first showed up 4 hours late, looked at the leaky pipe for a minute and went back promising he'd return to fix it next day. He never came back. Called the office to enquire and they re-booked for the plumber again. The plumber never showed up. By this month, I had paid over two thousand dollars in total for the past 3 years to this company, but they would never even bother to send their plumber... What a waste of time & money.. When I called in to cancel the service, they're saying I have to pay around $600 more to cancel. I'm now struck.. Please do not even let this company inside your home.. Don't recommend this company to anyone.
- Approximate cost of services:
- $2,500.00
- Company Response
Dear Sriram, We are truly sorry your experience was not to your satisfaction. We are looking into the issue and doing everything we can to correct it as soon as possible. For you and for future customers. This is not the way we do business and we intend to make amends. At your leisure please contact Kiara at info@simplysmarthome.ca so we can work together toward a satisfactory resolution.
Kiara
Simply Smart Customer Relations