Technician came from Holland Landing (why?). Diagnostic cost was $150..too high. He took the mother board out. Came back and reinstalled the same mother board. This was May 11. Aug 10, same problem with oven. MAX refused to even consider honoring the 3 month warranty. Pretty pathetic customer service and PR. $406, with NO new parts was a large price to pay. I actually had given MAX name to a few friends. I will be calling them to take back my referral!!