Max Appliance Repair

Appliance Repair
Richmond Hill ON L4C 0T5
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Appliance Repair
Max Appliance Repair
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86%

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Reviews for Max Appliance Repair

Average customer rating:
8.9 10 (349 reviews)

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Buckhorn16
Buckhorn16
0 reviews Mississauga, ON
10/10

Washing Machine

We had a problem with my 5 year old washing machine Yurii came and tried to do the repair but the model we had was now discontinued and he could not get parts. He was upfront and honest with us. He did what he could and gave us some great advise.

I would definitely use this company again.

Approximate cost of services:
$11,400.00
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Company Response

Thank you for sharing your experience! At Max Appliance Repair, transparency and honest service are key values. We're glad Yuri could assist, even with a discontinued model, and provide helpful advice. We appreciate your trust and look forward to being there for your future appliance needs.

natalie g, toronto
natalie g, toronto
1 review Toronto, ON
10/10

maytag washing machine - 30+ years old ... FIXED!!!

Washer wouldn't drain- repair person showed up on time, was pleasant, polite, and patiently explained things to me - needed a part, and it arrived very quickly. Very pleased - now I don't have to get a new washing machine! Thank you so much.

Approximate cost of services:
$460.00
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Company Response

Hi Natalie!

Thank you for your kind words! We're delighted to hear about your positive experience with us. Our team takes pride in providing timely and efficient solutions, ensuring our customers can continue to use their appliances hassle-free. It was our absolute pleasure to be able to fix your Maytag washing machine! If you have any more concerns in the future, don't hesitate to reach out. Thank you for choosing us!

David R.
David R.
0 reviews Toronto, ON
8/10

Dryer control board replacement

PROS: Ver happy with the quick and efficient installation of the control board. Roman (the technician) was friendly, clean and helpful.
CONS: A lot of back-and-forth calling when ordering the new part and scheduling installation. Interface between the call center and technicians could be improved on.

Approximate cost of services:
$280.00
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Company Response

Thank you for sharing your feedback with us! We're thrilled to hear that you had a positive experience with Roman during the installation of your control board. We appreciate your constructive criticism as well, and we'll work on improving the communication between our call center and technicians to ensure a smoother process in the future. Your input is valuable to us, and we hope to serve you even better next time!

Barbara in Toronto
Barbara in Toronto
1 review Ottawa, ON
10/10

Washer

Washed my clothes three times and still dirty. Called the repair company who sent technician within hours. Parts arrived next day. Great service

Approximate cost of services:
$700.00
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Company Response

Hi Barbara,

We're pleased to hear that our swift response and efficient technician resolved the issue promptly. Customer satisfaction is our top priority, and we appreciate your feedback! Thank you for choosing us for your repair needs.

Brian E in Scarborough
Brian E in Scarborough
5 reviews Toronto, ON
10/10

fridge fixed, motherboard replace

Great job, Thanks Roman, explained all,
same day with needed revisit prompt,
smart, clean, nice .. thorough !!

Approximate cost of services:
$500.00
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Company Response

Hi Brian,

Thank you so much for your great review. We are so happy to hear you had a good experience with us. It was our pleasure to help you!

Sincerely,
Max Appliance Repair

Private User
Private User
Private User reviews Markham, ON
0/10

Washing machine

Before you call them, you should know they do not have customer service so do not expect warranty, good job or even talk to a supervisor. Only a call center
I had washing machine with stop in cycling issue. They send me technician with no experience with brand new tools. he turns on the machine and checked it then search on internet for how to fix it, then asked for instruction manual to see if he can find the answer later called someone every 5 min for what is the next. I'm a handyman and work at big factory so I learnt how to check or fix problem of machines.
For washing machine, you need expert because parts are very expensive. If you change wrong part, you will loss about $400
After 40 min play with control panel and unrelated parts like release stuck door system (no problem with door function) finally he opened the top.
checked the valve while he did not unplug the machine and touched the panel so got a shock. At this point I asked him to close it and leave it.
He said I checked all parts problem is the control board. I will call you and let you know the cost. Control board is very expensive I asked him are you sure he said yes and we warranty our job.
After 3 days I did not hear from him. I called other company and they fixed it at reasonable price. Problem was something else.

I called Max for refund couple of time and owner supposed to call me back but never happened they made $100 for nothing.

Approximate cost of services:
$100.00
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Private User
Private User
Private User reviews Georgina, ON
0/10

PLEASE DO NOT WASTE YOUR MONEY AND TIME BY BUING APPLIENCE FROM STORE .

I feel compelled to warn my fellow consumers about the abysmal experience I had with Max Appliance Store. In search of a reasonably priced refrigerator, I decided to give them a chance despite some negative reviews I had come across. Unfortunately, my decision turned out to be a regrettable mistake, and I urge others to avoid wasting their hard-earned money at this establishment. Max Appliance Store claims to sell open box refrigerators, but what they delivered to me was clearly a used unit. The refrigerator showed evident signs of wear and tear, including scratches, dents, and even some lingering stains. It was not what I expected from an open box product, and it left me questioning their integrity as a business.
To make matters worse, the refrigerator did not function properly even after they claimed to have repaired it. Despite their efforts, the appliance continued to malfunction, leading to spoiled food and wastage. I approached Max Appliance Store's customer service seeking a resolution, but they displayed a complete lack of empathy and professionalism.
Their customer service was nothing short of appalling. The owner, in particular, was rude, dismissive, and displayed a complete lack of concern for my dissatisfaction. The unhelpful and mean-spirited attitude I encountered left a lasting negative impression on me. Moreover, Max Appliance Store refused to compensate me for the food that had to be thrown out due to their faulty product. Their lack of accountability and refusal to address the financial loss I incurred only added insult to injury. Based on my experience, I strongly advise against patronizing Max Appliance Store. Their false advertising of open box items, poor quality products, and utter disregard for customer satisfaction are clear indicators of an unreliable and unscrupulous business. Save yourself the frustration, disappointment, and financial loss by seeking out a reputable and customer-oriented appliance store instead .In conclusion, I cannot emphasize enough how important it is to steer clear of Max Appliance Store. The subpar product, lackluster repairs, terrible customer service, and the owner's mean-spirited demeanor are all red flags that should not be ignored. Protect your time, money, and peace of mind by choosing a more reputable and customer-friendly retailer for your appliance needs.

Approximate cost of services:
$2,053.00
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scribbles_tam
scribbles_tam
0 reviews Ottawa, ON
0/10

Service guarantee isn't worth the pixels used to give it

After waiting three days for their "fast" service, they finally showed and repaired my washing machine (inlet valve and new membrane). They had to remove the door to replace the membrane and re-attach it. Now, barely six weeks later, the door latch code suddenly showed up and my machine doesn't work. So I called for a follow up. Aside from the person who answers the phone not letting me finish a sentence, I managed to understand that sure, they'll come out to look at it for a $99 service fee. I asked why I have to pay a fee if it's a result of their work? Can a technician call me to discuss first? I don't want someone coming here to say we have to pay even more to have it fixed (which you just KNOW is going to be the "recommendation" and when I say no, they say $99 plus tax please.

So bottom line - buy a new machine the first time if you plan to use this company because it will end up being cheaper in the long run.

Approximate cost of services:
$600.00
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Victor in Saint John
Victor in Saint John
1 review Toronto, ON
10/10

Dishwasher repair

Alexander came the same day, was very polite and did a due diligence check till he found the problem (malfunctioned soap dispenser).

Approximate cost of services:
$200.00
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Company Response

Hi there,

Thank you so much for taking the time to leave us your review. Thank you for trusting us to help solve your problem!

Sincerely,
Max Appliance Repair

Private User
Private User
Private User reviews Ottawa, ON
10/10

Stove repair

I was extremely impressed by the Max Appliance Repair team. Service was prompt, courteous and very professional. I am extremely pleased with the result and would not hesitate to recommend them to my friends. The cost of repairing my Bosch stove was also quite reasonable.

Approximate cost of services:
$750.00
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Company Response

Hi there,

Thank you so much for taking the time to leave us this amazing review. We really appreciate it! It was our pleasure to repair your Bosch stove.

Sincerely,
Max Appliance Repair

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Max Appliance Repair

Are your appliances not working properly? Are you experiencing issues with your fridge or stove? A family-run business, quick appliance repair service is our thing. We are all about transparency. Our prices are upfront – NO HIDDEN FEES, NO SURPRISES. We keep things clear, so you know exactly what you ...
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