Before you call them, you should know they do not have customer service so do not expect warranty, good job or even talk to a supervisor. Only a call center
I had washing machine with stop in cycling issue. They send me technician with no experience with brand new tools. he turns on the machine and checked it then search on internet for how to fix it, then asked for instruction manual to see if he can find the answer later called someone every 5 min for what is the next. I'm a handyman and work at big factory so I learnt how to check or fix problem of machines.
For washing machine, you need expert because parts are very expensive. If you change wrong part, you will loss about $400
After 40 min play with control panel and unrelated parts like release stuck door system (no problem with door function) finally he opened the top.
checked the valve while he did not unplug the machine and touched the panel so got a shock. At this point I asked him to close it and leave it.
He said I checked all parts problem is the control board. I will call you and let you know the cost. Control board is very expensive I asked him are you sure he said yes and we warranty our job.
After 3 days I did not hear from him. I called other company and they fixed it at reasonable price. Problem was something else.
I called Max for refund couple of time and owner supposed to call me back but never happened they made $100 for nothing.
- Approximate cost of services:
- $100.00