Tenants broke the handle off the washing machine a few months ago (it was already partly broken), but didn't let me know until the washing machine wasn't working any more - didn't spin properly. Another appliance repair company recommended Serge because he often deals with small size washers, as mine is. He was able to come out 2 days later. Turns out the broken handle was also causing the spin problems. I couldn't make it for the appointment, so Serge emailed me photos and a video of the repair - very helpful! He provided a detailed invoice (which however was not easy to read because it was a blurry photo - hopefully digital invoices are on the way). He was very friendly, polite, helpful, and professional. The washing machine now works great.