Direct Flooring Deals

Floor Laying & Refinishing
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Reviews for Direct Flooring Deals

Average customer rating:
9.7 10 (43 reviews)

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Glen in Toronto
Glen in Toronto
1 review Toronto, ON
3/10

Dissapointed

Gary at Direct Flooring Deals appeared to be a great guy when we met to discuss the hardwood install. He was personal, flexible with options and promised excellent work, along with a warranty, albeit a short one.

I ripped up the flooring myself and prepared a thoroughly clean workspace for the installers. The installers were persaonae and hard working, when they finally arrived on the job site each morning. However, cuts to my door trim left considerable gaps between the flooring and the base of the trim, they cut the wrong end of one of my new doors with no offer to replace the door. In addition, in my children’s room, two of the floor boards used were damaged and splintering. Then about 6 weeks later the squeaking started.

I reached out to Gary requesting him to honour his warranty and help out with the issues. The only think I got was emails with “explanations” and excuses. He didn’t return my call asking for help.

We’re a family that had to save up for some time to this job. We’re not comparing at all about the price. It was very fair. But we’re very disappointed in the complete lack of follow up service and failure to honour warranty that we’ve experienced from Direct Flooring Deals.

We’re sure glad many others have had positive experiences and hope this company gives future customers better post sales service and care than it gave us.

Glen

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Company Response

Glen,
I am sorry that you feel you did not receive the service that you expected and have decided to relay your opinion on social media. The problem now becomes getting the details right, and telling the whole story so those people who you want to read your review get the complete picture.

I would like to be quite clear. There is no warranty from our company, written or implied, for what you are claiming. In fact, if you go through our correspondence through the HomeStars App you will find our conversation where I state to you "We can screw down the floor. We cannot guarantee we can eliminate all squeaks...." Right there in BLACK and WHITE!! I told you right upfront. I am not aware of any manufacturer or installation company that warranties against squeaks or creaks.

Additionally, we DID HAVE MANY follow up conversations by text with regard to the splintering of the hardwood. What you have failed to mention are two important points. One, you supplied the hardwood flooring and two, it was improperly stored in your garage for 2 years. We were not informed of this until we started the installation.

We had to work with an inferior hardwood product, but no boards were installed that were cracked or splintered. You were ever present during the installation, monitoring the installer’s progress and work. The installers had to throw out many boards because the milling was poor, or they were cracked. These cracks, micro cracks and splintering you are seeing are a result of the improper storage of the hardwood for 2 years. It's quite possible the hardwood will continue to splinter. What you are experiencing is not an installation issue.

We spoke over the phone regularly throughout the process. The only issue brought to my attention was in reference to the door. We did offer to replace the door but you instead suggesting we credit the cost of additional work being done. We agreed with that. That is not us ignoring you.

Once completed you thanked me for the great work and commented the squeaks were eliminated and the hardwood looked great.

I understand your frustration that your floors squeak. There is obviously something else going on either in the structure of your floor, or it may be related to the hardwood flooring you purchased. To publicly call us out all over the internet for not honouring a warranty that you KNOW does not exist is grossly unfair.

Gary Ankenmann

Private User
Private User
Private User reviews Toronto, ON
10/10

Stairs

The project involved removing carpet on a three story townhouse and putting in a new wood staircase with a runner. The job was completed on time and on budget. I recommended this company to friends and neighbors.

1 of 1 people found this review helpful.
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Company Response

Hello H.,

Let me say first off that it was a pleasure to work on your project. We are, as you are, extremely happy with how your 4 sets of hardwood stairs turned out. the combination of pickets you selected look amazing. Then, the carpet runner we recommended was the cherry on the cake! Thank you for the recommendations too. We have spoken to a couple of your friends and neighbours about their projects.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Hardwood Stairs, Stair refinishing, Sanding and Refinishing Floors, Hardwood Flooring, Stair Runners, Tuftex Carpets.

Angie in Burlington
Angie in Burlington
1 review Toronto, ON
10/10

Lightening Fast, Professional and Friendly Installation

We recently did renos to sell our home. Direct Flooring was courteous, lightning fast, and produced high quality workmanship. They took our job last minute when our original installer couldn't meet our timeline. Gary rearranged his team's schedule and booked us within a day. We had purchased laminate based on the other installer's measurements and assured Gary we had enough flooring. But when they arrived, we were short flooring! Within a few hours, Gary immediately found us some samples to choose from, made a special trip from Mississauga to Burlington to get the product to the house while his installer was still there; asked the installer to wait for the delivery, and they installed the laminate that same morning so our home was ready for the listing photo shoot two days later. Great communication, fantastic customer service and Gary even met our measuring error with a sense of humour. We couldn't be more pleased with the process and the final result. Highly recommend.

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Company Response

Hi Angie,
Yes, your project provided a number of curve balls indeed! Happy to have everything work out in a timely fashion for you. As circumstances were we were able to respond quite quickly to source the laminate flooring, and have it deliver and installed. Please give us a call when you have found a new house as we would be quite happy to help with your new flooring selection. We really do appreciate your business.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Laminate Flooring, Home Renovations, Vinyl Flooring, Hardwood Flooring, Residential Carpet, Commercial Carpet.

Orit in Burlington
Orit in Burlington
1 review Burlington, ON
10/10

Stairs and hallway carpet

Gary came to our house with many samples. We couldn’t find what we wanted so he came a couple of days later with more samples. All the process was very pleasant and professional. The installer completed the work in one day and the carpet is high quality and beautiful. I was impressed by one particular thing- the existing under pad apperantly was in excellent condition so Gary and the installer brought that to my attention and saved me a few $$. This showed me how honest this company was.

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Company Response

Hi Eitan, We hope you enjoy your new home and the new carpet you had installed. You did choose an excellent style and colour, it looks stupendous. We would be happy to help with any other flooring project you might have in the future. Thank you again.

Gary Ankenmann
Direct Flooring Deals
905.607.9100
www.directflooringdeals.com
Stair Carpet, Runners, Residential Carpet, Basement Carpet, Rental Property Flooring, laminates flooring.

9/10

Hardwood Flooring Throughout House & Stair Re-finishing

Gary is very knowledgeable about flooring and you can trust him to negotiate the best price for you with his suppliers.

We recently purchased a house that need to be completely renovated, including all new flooring though-out. I knew Gary was the guy as I had used him at my previous home. Justin and his father Steve installed hardwood throughout my entire house - they are both true craftsman that take great pride in their work. As craftsman they took a bit longer than I expected, but in the end it was worth as it was installed beautifully even around the many odd curves and twists throughout the house. We didn't make it easy for Justin and Steve - we ripped out the parquet flooring and made a bit of a mess with the floor leveling but Justin and Steve fixed our messes to ensure that their floors would be installed properly.

Gary was very present throughout the project and constantly checked on the progress. He was also available to answer your calls and questions.

We also had to re-furbish our stairs which included staining the steps to match the new hardwood, replacing the pickets and raising the height of the banisters. Gary hired Jerzy to do this job for us and it is nothing short of spectacular. Another true craftsman.

So to summarize, Gary gets you a very fair price and hires the best craftsman. If you are patient with the time it takes to complete you will not be disappointed with the end product.

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Company Response

Hi Joanne,

Your new home looks great. Thank you for selecting Direct Flooring Deals again to lay new hardwood floors for you. I appreciate the kind words for our installers, I too think they are true craftsman. The intricate work required on your project came out fabulous. The new stairs came out wonderfully and really make a statement. We are very glad you are so happy.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com

Hardwood Flooring, Hardwood Refinishing, stair Refinishing, Residential Carpet, Bedroom Carpet, Basement Carpet, Stair Carpet.

maggie in Toronto
maggie in Toronto
1 review Toronto, ON
10/10

Laminate Installation

We hired Gary and his team to install new laminate and remove carpets in 2 bedrooms of our condo. Gary came before the installation day to inspect the job site and was very helpful in walking me through the process. His team did a fantastic job and we couldn't be happier with the end result. They managed to finish the project flawlessly in one working day. A very professional team. We would not hesitate to recommend this Company for any flooring project, and we will definitely be using Gary and his team again for our flooring needs in the future!

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Company Response

Hi Maggie,

We appreciate you for choosing Direct Flooring Deals to install your laminate flooring. We pride ourselves on working within our customers timelines. It was a pleasure to work with you. Thanks again.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Laminate flooring, Carpet, Bedroom Carpet, Basement Carpet, Stair Carpet, Selling your Property – Inexpensive Carpets and laminates.

Allison
Allison
2 reviews Toronto, ON
10/10

Direct Flooring-excellent service and communication

We were very impressed with Gary and his team. Gary came to our home, twice, at our convenience, he went over his products, we did not feel pressured to buy any one thing, he gave us options and clear, honest answers to our questions. We had trouble deciding and he came back and gave us more options and most importantly, he worked within our budget and our means to offer us something we felt good about, and that we could afford. His team was courteous, efficient, and they cleaned up when they left, something we rarely see in any house service organization. He stayed in touch with us, met our deadlines and communicated well and often. We felt really good about the entire experience and feel very confident in recommending them for any flooring needs. We had a fairly large basement done with laminate.

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Company Response

Hello Allison, Thank you for choosing Direct Flooring Deals for your basement project. I know you were unsure at the beginning but when we were done it was obvious that by taking your time you made the right choice. Thank you for the nice comments about our installers, we have great knowledgeable guys!

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Laminate Flooring, Vinyl Plank Flooring, Residential Carpet, Stair Runners.

S. Madigan in Old Toronto
S. Madigan in Old Toronto
1 review Toronto, ON
10/10

Stair Carpeting

We heard of Direct Flooring Deals through a friend. We hired them to install carpeting on our stairs. They were knowledgable, courteous, and efficient. We would definitely hire Direct Flooring Deals again in the future.

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Company Response

Hi Susan, Thank you for the review. It was a pleasure to help you with your new stair runners. I know the process of choosing the right colour can be difficult. We were happy that we were able to work within your timeline before your visitors arrived. We look forward to assisting you in any future client projects.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Stair Carpet, Residential Carpet, Laminate Flooring, Hardwood Flooring, Vinyl Flooring.

Rita in Toronto
Rita in Toronto
1 review Toronto, ON
10/10

Laminate Flooring

Gary was excellent ! Direct Flooring had met the timelines required for the flooring of my clients condo unit. The carpet had to be removed and Gary had the carpet removed and the laminate floors look fantastic ! Highly recommend Direct Flooring.

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Company Response

Hi Rita, It was a pleasure to be involved with your clients Condo project. Your ultimate choice of flooring was perfect. We were happy that we were able to work within your timeline. We look forward to assisting you in any future client projects.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Laminate Flooring, Condo Flooring, Vinyl Flooring, Residential Carpet, Commercial Carpet.

Arturo in Toronto
Arturo in Toronto
2 reviews Toronto, ON
10/10

Laminate installation and carpeting on stairs

We just bought a house that had an old parquet flooring and old carpets in some rooms and stairs. Gary brought us samples to pick the floors. As we just bought the house, we were low on budget, and Gary helped us a lot to find a the right price for the project. The project was to install new laminate on our Living Room, Dining Room, Hallway, and 3 bedrooms. It included the removal of carpets and parquet, installation of transitions, detailed installation work around metal pickets and installation of new carpet for the stair. The total area was more than 700 square feet.

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Company Response

Hi Arturo,

It was a lot of fun working with you and your wife to select the right laminate. We are happy that we could complete everything you wanted within your budget. Enjoy the new home!

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Laminate Flooring, Vinyl Flooring, Residential Carpet, Carpet Runners.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Direct Flooring Deals

Direct Flooring Deals is family owned and operated. We offer Commercial and Residential Flooring, Sales, Service and Installations.

Direct Flooring Deals has the flooring products:

- Carpet
- Carpet tile
- Laminate Flooring
- Hardwood Flooring
- Cork Flooring
- Vinyl Flooring
- Luxury Vinyl Tile (LVT)
- Sports Floors

Free Convenient Shop at Home Service in The GTA
Better Prices Than Big Box Stores
Full Warranty on Installation
Made in Canada Products
Mississauga, Oakville, Burlington, Milton, Richmond Hill, Etobicoke, Scarborough, Markham, Toronto

CATEGORIES
Floor Laying & Refinishing and Floor Retailers
PRODUCTS
Carpet, Carpet Tile, Broadloom, Laminate Flooring, Hardwood Flooring, LVT, Vinyl, Sports & Specialty Flooring
SERVICES
Residential and Commercial Sales and Installation Services of Carpet, Carpet Tile, Broadloom, Laminate Flooring, Hardwood Flooring, LVT, Vinyl Flooring.
BRANDS
Shaw, Shaw Contract, Tuftex, Mohawk, Mannington,Beaulieu, Phenix, Venture, Godfrey Hirst (Wool), Philadelphia, Kraus, Torlys, Vintage, Mirage, Mercier, Wickham, Toucan, Balterio,Kronotex, Dream Living,Johnsonite, Forbo, Roppe.
SPECIALITIES
We are proud to sell Made in Canada flooring and we can recommend Canadian made products for your project.
WEBSITE
http://www.directflooringdeals.com
YEAR ESTABLISHED
1946
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, Matercard, Discovery, Debit, Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No Minimums
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Full Warranty on Installations
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.