I am sorry that you feel you did not receive the service that you expected and have decided to relay your opinion on social media. The problem now becomes getting the details right, and telling the whole story so those people who you want to read your review get the complete picture.
I would like to be quite clear. There is no warranty from our company, written or implied, for what you are claiming. In fact, if you go through our correspondence through the HomeStars App you will find our conversation where I state to you "We can screw down the floor. We cannot guarantee we can eliminate all squeaks...." Right there in BLACK and WHITE!! I told you right upfront. I am not aware of any manufacturer or installation company that warranties against squeaks or creaks.
Additionally, we DID HAVE MANY follow up conversations by text with regard to the splintering of the hardwood. What you have failed to mention are two important points. One, you supplied the hardwood flooring and two, it was improperly stored in your garage for 2 years. We were not informed of this until we started the installation.
We had to work with an inferior hardwood product, but no boards were installed that were cracked or splintered. You were ever present during the installation, monitoring the installer’s progress and work. The installers had to throw out many boards because the milling was poor, or they were cracked. These cracks, micro cracks and splintering you are seeing are a result of the improper storage of the hardwood for 2 years. It's quite possible the hardwood will continue to splinter. What you are experiencing is not an installation issue.
We spoke over the phone regularly throughout the process. The only issue brought to my attention was in reference to the door. We did offer to replace the door but you instead suggesting we credit the cost of additional work being done. We agreed with that. That is not us ignoring you.
Once completed you thanked me for the great work and commented the squeaks were eliminated and the hardwood looked great.
I understand your frustration that your floors squeak. There is obviously something else going on either in the structure of your floor, or it may be related to the hardwood flooring you purchased. To publicly call us out all over the internet for not honouring a warranty that you KNOW does not exist is grossly unfair.