Francis Fuels Ltd

Heating & Air Conditioning
28 Concourse Gate, Unit 12 Ottawa ON 613
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77%
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Reviews by rating (past 12 months)
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Reviews for Francis Fuels Ltd

Average customer rating:
7.1 10 (19 reviews)

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Shirley in Orlando
1 review Saint Quentin, NB
10/10

Both of the technicians installing our new furnace were friendly, on time, knowledgeable and pleasant to deal with. On one of the coldest days of January, they worked diligently and with good humour dealing with the confined area in our basement. They left the work area clean and with our new furnace working perfectly. Would recommend highly to anyone.

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Company Response

Thank you for your excellent review. We look forward to servicing your home in Ottawa.

10/10

From the days when we had oil delivered to our home to upgrading our furnace to convert to natural gas, Francis Fuels has been our provider of choice. The company's reliability, trustworthiness and experience of its staff is of the highest quality.
Francis Fuels stands behind its work and makes customer satisfaction its prime concern. Boilers, furnaces, air conditioners and hot water heaters -- the heart of a home's heating and cooling system -- are complicated and tricky beasts to deal with. Francis Fuels knows its stuff and for a homeowner it is reassuring that these systems work efficiently and that when a repair or maintenance is required, Francis Fuels is there when needed.
Keith & Jocelyne Woolhouse

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Company Response

Keith & Jocelyne, Thank you for your excellent review, and for allowing my family to look after your home comfort requirements. We look forward to continue serving you, in the years ahead...........Dan Francis

Paul in Markham
1 review Ottawa, ON
10/10

Best service from Paul B. Very knowledgeable and went the extra mile to suggest some areas that I can improve on. Very clean and pointed out some parts of the furnace parts that needed replacing and help with air flow.

Thanks and I would defanatly recomend Francis Fuels.

Paul

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Company Response

Thank you for your excellent review!

DarrenL in Ottawa
1 review Ottawa, ON
9/10

Josh and his assistant were quick and thorough in the removal and installation of my new furnace and air conditioner. They were on time and made sure that their mess was minimal and did an excellent clean up.

Darren Laval

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Company Response

Thank you for your review

A and J in Ottawa
1 review Ottawa, ON
10/10

English below. Nous voulions un climatiseur Carrier et comme Lowes les vend, nous avons fait notre achat dans ce magasin-là. Francis Fuels est la compagnie mandatée par Lowes pour installer les unités. Nous avons apprécié le représentant (francophone!) de chez Francis, et aussi les installateurs, qui ont, selon nous, fait du bon travail et qui ont laissé leurs aires de travail propre. Il y avait un petit problème par la suite et Francis s'en est occupé rapidement. Nous n'hésiterions donc pas à les recommander et à les embaucher pour autre chose.
We were looking to have a Carrier A/C unit installed and went through Lowes for the purchase. Lowes sent Francis Fuels. We were delighted with the sales rep and installers who left everything clean and tidy. There was a small issue but Francis Fuels dealt with it promptly and without a fuss. Great after-sales service! Would definitely recommend them and use them again.

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Company Response

Merci, Thank you for selecting Lowes and (Francis Fuels, authorized contractor) as your home comfort suppliers. We look forward to serving you, in the years to come! ......Dan Francis

M.J. Hass in Ottawa
1 review Ottawa, ON
10/10

I have had many major and minor renovations and installations over the last 20 years. And yes, there have been a few projects where the work done was well done but this furnace and air conditioning installation with Francis Fuels was truly excellent . . . . from start to finish.
The salesperson was punctual and always quickly accessible. He was not only technically knowledgeable about their product line but more importantly about the finer details of the the installation. I had a unusual requirements and preferences: he was able to ensure that those details, big and small, were relayed to the installation technicians. He even visited during the installation to confirm that the physical installation matched what we had earlier discussed.
The installation staff were also punctual and highly skilled. Any small editing that I requested, they were able to accommodate. They had very innovation solutions. They left the work area clean and educated me on the operations of the new equipment. They were both polite and professional.
The office staff sent emails reminding me ahead of appointment, they completed the warranties for me and did the paperwork for rebates that I was eligible for.
Needless to say, I would highly recommend Francis Fuels.
And I plan to use them for all my future HVAC work

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Company Response

Thank you for your excellent review. We look forward to continue servicing your home comfort needs.

Private User
3 reviews Ottawa, ON
10/10

We needed a new a central air unit and the furnace also needed replacing. We had a positive experience with FrancisFuels a year earlier in replacing our hot water tank. Highly recommended. The price was fair, the equipment is top quality and works well, and the installers were very professional. Happy to have their sign on our front lawn, and now have a new AC and furnace in one day's work. Installers offered excellent alternatives to various matters and were timely and friendly. Helped with energy rebates also. The installers were Very Experienced and did a very high quality job, leaving no loose ends. Kudos and well done.
S. and D. Robinson

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Company Response

Thank you for the excellent review! We hope you enjoy the extra comfort and energy savings from your new home comfort system. We look forward to serving you in the years to come...........Dan Francis

M. Gilby from Ottawa
3 reviews Ottawa, ON
9/10

We needed a new air conditioner. After getting many quotes they were not the cheapest or the most expensive but they seemed to really know their business. We were very impressed from the salesman to the installation. We are very happy with the system.

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Company Response

Thank you for your review and for selecting my family business as your home comfort provider. We look forward to continue to serve your home comfort needs.-----Dan Francis

Brian in Brampton
1 review Brampton, ON
10/10

It stared with a telephone call to Francis Fuels. I spoke with Pierre who was a sale representative and attended at my home a few days later. I received a quote and another home visit. I am very pleased that the men who did the installation were very professional and trustworthy to install my a/c. Today is the first day I turned it on as it is 28 degrees outside. Thank you Francis Fuels.

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Company Response

Thank you Brian! Awesome review! Thank you for choosing Francis Fuels! My family is looking forward to serving you.- Dan Francis

Patricia in Ottawa
1 review Ottawa, ON
1/10

I am a senior and when my furnace was installed the start up was way too loud. I complained but was told it was normal. A few months later I ask for someone to come out and check it, however; again I was told its normal...then after the first winter with this uncomfortable sound at every start up the free first maintenance man finally corrected the problem. it took a year before the problem was fixed! As well I waited 6 months before a return visit to add the necessary plastic drain hose so I wouldn't have water on my basement floor. I wouldn't recommend this company to anyone.

1 of 1 people found this review helpful.
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Company Response

Patricia thank you for your review.
It is my understanding from our service manager, that all of your concerns have be addressed and solved. Looking forward to looking after your home comfort for years to come. Please contact our Service Department, should you have any concerns.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Francis Fuels Ltd

The Original Francis Company, Locally Owned and Operated by the Francis Family Since 1933. Heating, Air Conditioning, Fuel Delivery for Oil & Propane, Water Heaters, Air Quality, Service, Protection & Maintenance Plans 613-723-4567

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnace, Air Conditioners, Water Heaters, Protection Plans, HVAC Service, Air Quality Filtration, Lubricants, Oil, Propane, Oil and propane tanks
SERVICES
Heating, Cooling, Fuel Delivery, Service & Protection, Plans, Air Quality, Gas Stations
BRANDS
Carrier, Napoleon, Brock, Chevron, Payne, John Woods, Continental
WEBSITE
http://www.francisfuels.com
YEAR ESTABLISHED
1933
LICENSES
Gas, Propane, Oil, Sheet Metal, Air Conditioning
MEMBERSHIPS
BBB, HRAI, COHA,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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