Hi Steven,
We determined the issue with based on the history that you provided about the issue and the remedies you tried, like opening the panel and using a blow dryer to defrost the ice that built up around the panel. Our technician asked you and you confirmed that there were some cracks on the panel. A cracked panel on a Samsung refrigerator like yours should be replaced as the cracks would affect air circulation, especially if you defrosted it once already and it didn’t fix the issue. You asked tech if he may need to open the panel, he told you it is not necessary considering the pre-history you provided as I I believe that you were probably serious about having to defrost it once already, but I still offered that I can open the panel to see and to make service call more justifiable for you, you said it is okay if tech sure that that what needs to be done.
A sensor replacement is recommended by Samsung when there is a frost buildup issue in the refrigerator section as those sensors tend to malfunction, therefore since we would be replacing a panel we would replace sensor as well to provide you a full service that would assure as much as possible that issue is resolved. Without having to come back later with a sensor and charge you labour again, when we could’ve replaced it in the first part installation visit.
Thank you very much for taking a time and leaving a review!
Thank you for your review.
Thank you for your 5-star review. We are really appreciated.
Glad to help you any time.
Thank you for your review. We are really appreciated.
Glad to help you any time.
Thank you for your review. We have really appreciated it.
Glad to help you any time.
Thank you for your review!
Fast Appliance Repair and Guru Appliance Services All Major Brands and Appliances from Dishwashers to Refrigerators throughout the City of Calgary and surrounding areas including Airdrie, Okotoks, Cochrane, Foothills, Chestermere, Langdon, Cranston, De Winton, and Priddis.
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Our technicians receive training in the latest technology and problems for all major home appliances including dishwashers, ovens, microwaves, refrigerators, washers, and dryers. They have years of experience diagnosing and resolving problems to get your home appliance fixed as quickly as possible and with a budget you can afford.