I am very disappointed with this company. I used their service 2 weeks ago. They were 1 hour and 30 minutes late. I wasn’t able to reach out movers about when they are arriving. It was -30 on the moving day and one of the movers didn’t dress up properly for the weather. He didn’t have gloves or a jacket. His hoody’s zipper was broken and he was playing with all the time. Because he didn’t dress up, he didn’t want to stay outside and move stuff. He was mostly inside and saying that he can’t carry this by himself, however, the other mover was able to do it by himself so he kept waiting other guy to help.
I requested one mover which they denied my request. Only one mover was helpful. For a small one bedroom apartment it took 3 hours to finish with my help and one mover. I felt i paid the second mover for nothing.
I gave the feedback to the customer service and I have been told to be called which didn’t happen. I called them and they offered me the same “reward” it stated on their website.
I don’t recommend this company for moving. It will stress you out more on your moving day.