Oo Movers Edmonton

The worst and the most unprofessional business I've ever encountered across the board. This type of company will sleep sound at night and move on the next day even knowing that they caused a lot of stress, anxiety, and chaos to another human being. Long review but please read all of it. Booked an 11am move. 11:15 no truck on sight so i called OO movers and followed up. Sandra answered and i informed her about it. U know when you're asking someone for help telling them you're in a bad spot and sound like they don't really care because it's you and not them? That's exactly my conversation with her went the whole process. So anyway, i said no truck yet and im feeling stressed out which they should know because they're in this type of business after all. No apologies were said and what i got was a bubbly answer of "Don't fret" and "dont stress out" seriously?? I get that she's cheery because of customer service but read the room y don't ya. I got a call fron the driver and i was told that their truck broke down and needed to get their guys to a new truck and said 1pm for the new schedule. 1:15pm no truck yet again so i called Sandra and a guy answered so i told him whats happening because he sound clueless. He said they'll follow up on the driver. Minutes later i got a call from the driver and he said he'll arrive at 2:30pm. 3pm went and still nothing. Called Sandra and she's trying to point the finger on the moving guys by saying i should follow up with them and "the movers called u already so u should know the status" and another "don't fret you'll be moved today eventually don't worry" Now the timeline's gone and the chances of a truck showing up at night is possible. I cancelled. Called Sandra and this is the only time she apologised when i said my wife's pregnant. She didn't care from the start until i told her that. Here's the kicker, 3 days before moving i called OOmovers and told them i think im gonna need a bigger truck. Sandra said no and medium truck is enough. She knows more than me about my things. On moving day after I cancelled, at 4pm their truck arrived and guess what? Truck is too small to fit my stuff and i know this because the company i hired the next day had a way bigger truck and my stuff was snug in there. Would've caused another headache if i didn't cancelled. You'll notice the negative reviews here are consistent. LATE, NO SHOW, DIDN'T LISTEN ON TRUCK SIZE, BROKEN DOWN TRUCK, ETC. Its easy to do a good job/service. The difference between a good company and a fly-by-night ones is how they handle their mistakes. Good ones will own it, solve it, and build a good rapport with the customer who was done wrong. Bad ones? will do nothing. No apologies, no personal email, doesn't help u on getting another service, nothing. Its been days and they haven't reached out to me yet. Enough proof that they really dont care. Oomovers is a prime example of a bad company. And don't give me a template response of "I, John the owner of business apologize.." and "We are always looking for ways to better.." Actually do something about it!! Hate is a strong word but that's how i felt towards them on that day but u know what? I still don't want that same experience happen to them or their family. That's how worst that day was. I don't want to wish it even to people i dont like. I will never ever refer them to anyone i know and to anyone who thinks of hiring them. Especially on internet threads