I had booked OO movers more than 3 weeks in advance of my 1 bedroom apartment move from Vancouver to Calgary , the booking process was smooth however when move day came they did not show up... I waited all day at my apartment, even calling hours before the pickup slot to confirm. I waited and waited and when I called 2 hours AFTER my slotted pickup time and they informed me that the truck had filled up and they were scrambling to rent a uhaul or find another truck... They were not well organized and gave me little confidence that they would be able to come through. After much stress (lining up a last minute backup moving company etc.) and a day of my time wasted they showed up over 24 hours late (6PM the NEXT day). Speaking with the driver he admitted that he was overbooked for time and resources. Then the long haul move began, they had a very hard time providing me with a ETA of my shipment which was frustrating since I would not be receiving my truck and had to make arrangements with friends to receive on my behalf. The office staff were not very helpful and were VERY VERY hard to get a hold of let alone an answer out of in terms of ETA. Ultimately it took them 6 days to deliver my truck (I was more expecting 2-4). My shipment arrived in good condition and my friend receiving spoke highly of the quality of the movers. It seems that the movers were exceptional but due to the overwhelmingly frustrating customer experience I had with the management and organization of the services I cannot recommend this long distance moving service. I would only recommend if you have a high degree of flexibility in terms of pickup and delivery.
- Company Response
she is not client. this is a Fake / hate review...plz take it down