We did a full house move on July 1. I told them the TV has to be moved. They understood this, and wrapped it up and it was ready to go. But they forgot it!! This caused us a lot of headache. First we searched our entire new home for it, then we had to contact the real estate agents to contact the buyer of our old home. Thank God, they were honest and said it was there and allowed us to go get it. Then we had to make a special trip to go pick it up. Now i understand mistakes happen. But i thought at a minimum i would get an apology. But instead i get that its my fault?!?!?!? lol... pretty dissapointing. especially after i've done a lot of business with this company, referred family to them, even bought them lunch on moving day. I even apologize for things that are not my fault. Like on moving day, i asked Peter to move 2 couches a couple of feet each so a third could fit in beside them. and i got "you should have told us this before, now we have to move this couch and this one" and i said "sorry about that" when in reality, THEY should have asked ME "where does this couch need to go?" and common sense would have indicated that the 3rd couch sitting in the kitchen was obviously not in the right spot! But i will give credit where its due, the guys did move things with ease, and were careful not to damage furniture and walls. but the other issues were very dissapointing!