Gentry Waterproofing - No Longer In Business

Waterproofing
1533 Arborwood Dr., Oshawa ON L1K 1L6
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Waterproofing
Gentry Waterproofing - No Longer In Business
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23%

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Reviews for Gentry Waterproofing - No Longer In Business

Average customer rating:
4.3 10 (3 reviews)

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BRIAN PLUMMER from Toronto
BRIAN PLUMMER from Toronto
1 review Etobicoke, ON
0/10

Basement outside waterproofing

Do not hire Gentry Waterproofing..
The work is not completed as promised from July 2013 after the huge rain storm in Toronto. We have huge sink holes around the house exposing the improperly attached waterproofing materials? Cannot get a response from many phone calls,emails with pictures to come and fix it. My neighbour is a Civil Engineer, and assures me that the waterproofing was not done properly and to expect further problems ?? BBB has many complaints against this company including advertising being a member of BBB when they are not !! WHATEVER YOU DO..DO NOT HIRE DARREN PETERS CO. GENTRY WATERPROOFING...

0 of 1 people found this review helpful.
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Company Response

As the customer says in his review the only problem was the dirt sinking in front of the area that Gentry Waterproofing dug to stop a water leak into the customers basement. When Gentry finished there was dirt left over and Gentry told the customer the dirt would settle and we would have to come back and fill up the hole at a later date. The customer said he did not want any dirt left in his driveway and insured us that someone was doing the concrete walkway and they would fill it in with stone and to please remove all leftover dirt from the property. A few months later the customer calls and asks for gentry to bring dirt and fill up the hole. Gentry Responded by telling the customer there would be a cost to buying dirt, delivering to his property and wheelbarrowing to his back yard and filling in the hole. The customer did not like this response. Once again the waterproofing job was done perfectly and Gentry has still not had a Warranty issue with this customer because the leak on this side of the basement as well as the opposite side of his house has not reoccurred since Gentry did the Waterproofing repair at this residence. Gentry didn't know that this review was on Homestars and that Gentry only had 6 months to investigate the review before Homestars cannot remove a disputed review otherwise this review would of been removed by Homestars (as Per Homestars Head office) because there is not any problems with the actual waterproofing job done by Gentry. Just like the BBB did nothing because the job was completed the customer signed off on the job and the only call back was to bring dirt back to fill in a hole that Gentry told the customer would settle and not a warranty issue with water leaking back into the basement. Gentry feels like this customer gave a poor review because it wouldn't bring dirt to the property and that is it and hopes that the customer will correct its review because they know this to be true.
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Date
May 07, 2014
Review Writer
BRIAN PLUMMER from Toronto
Location
Etobicoke
Helpful
0 out of 1
Investigation
Review is too old to be investigated.

Paulette in Scarborough
Paulette in Scarborough
1 review Scarborough, ON
3/10

basement waterproofing

Gentry Waterproofing - No Longer In Business
905-725-1093
1533 Arborwood Dr.,
Oshawa
ON
L1K 1L6
CANADA

Although Gentry was competent in the service they performed, their customer service was terrible. We had them install water proofing for our basement, but when we continued to have leaking issues it took months to get them to follow up on the problem. They advertise a 'lifetime warranty' but it is at their pace and convenience. After many irate phone calls on our part and false promises of coming to fix the problem on their part we finally got the issue corrected.

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Company Response

Investigation
Review is too old to be investigated.
Gentry Has been doing waterproofing waterproofing for over 20 Years and tries to ensure the customer has a dry basement. We do not remember the details of this customers issue and why it took a month to respond but in the end Gentry looked after the issue and has not had any issues with a reoccurring leak at this customers property and hopes that the customer is happy with a dry basement and that is our main goal. We apologize for the slow response and hope with your basement being still dry that you can change the review to show the good job done on the leaky basement. Being in business for as long as Gentry has and to only have 2 negative reviews 1 being a issue with the basement still leaking and the other only having to do with bringing dirt to fill in a hole that has sunk shows that Gentry really does look after its customers and that Gentry will start using this platform more to publish good reviews after every job to show how many happy customers we have helped. Gentry did not know about Homestars before but now we do and will be striving to get a perfect 10
Thank You

Sharon in Uxbridge
Sharon in Uxbridge
1 review Uxbridge, ON

First Review

10/10

Waterproofing

After a major flood in our basement last spring, Gentry Waterproofing efficiently sealed 2 walls right down to the foundation. They were caring of trees and plants, even relocating a few for us. We have had no leaks this year and will be recommending Gentry to our friends and neighbours. We are very pleased with their work.

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Company Response

Thank you for the great review its been 7 years since the big dig at your house and were are glad that your experience was a good one.

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